Avast blocks any network when l2tp vpn is actived on windows 8.

[zhaody1115]

The internet service in my school is based on l2tp VPN,and I can access the LAN when VPN is not actived.

But after I dialed the VPN connection, Avast will block my access to any network,include the LAN.Turn off the Firewall does not take effort.

And,when I try to uninstall avast, BSOD will sometimes comes.

[Asyn]

- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??

[zhaody1115]

- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??

avast! IS 7.0.1473
Windows 8 64bit
No other security related software

[Asyn]

Is Windows Defender (MSE) disabled..??

[zhaody1115]

Is Windows Defender (MSE) disabled..??

Yes, I also disabled the Windows Firewall

[Asyn]

You could try a clean reinstall:

1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Better now..??

[zhaody1115]

You could try a clean reinstall:

1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Better now..??

No.I’ve tried it on a wholly new and clean system.But stiil everything is blocked.

[Asyn]

OK, I'll try to get you some attention.

[zhaody1115]

OK, I'll try to get you some attention.

Thanks.And the same issue sometimes comes up when I access the Internet via PPPOE.

For both L2TP VPN and PPPOE,there is not any problem in Win7,with the same version of avast and the same ISP.It seems only appeared on win8

[Asyn]

OK, I'll try to get you some attention.

Thanks.

You're welcome. Please be patient.

[zhaody1115]

OK, I'll try to get you some attention.

Thanks.

You're welcome. Please be patient.

When can I get a feedback on this issue?I just want to use my avast on my Windows 8.

[Asyn]

-> https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1417

[zhaody1115]

-> https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1417

Thanks,it's fine now

[Asyn]

-> https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1417

Thanks,it's fine now

You're welcome.