Author Topic: Avast! causing "Black Screen with working mouse pointer" in Windows 8 Pro 32 Bit  (Read 12921 times)

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Offline Asyn

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Here is the OTL log of my PC

After a brief look (have to go soon) I didn't find anything, I'll have a closer look later in the day.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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Thank you . Hope this would be solved soon .

Offline Asyn

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Until the next version update, just keep the BS disabled.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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so my PC is ok ??!!

computechnopro

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FOR PEOPLE WHO CAN'T ACCESS TASK MANAGER(Crash) or SAFE MODE, I HAVE FOUND ANOTHER METHOD..

After login, Press Ctrl+Alt+Del then, click on the Power button. It'll show some error, click OK.
Then, there will be an Error Report. Click on More Details, Scroll down & click on the last Hyperlink (Blue, underlined test). This will open text report in Wordpad.
Click File -> Open. Select All Documents from the dropdown menu at the right-bottom of the window.
Browse to "C:\Program Files\AVAST Software\Avast" & look for AvastUI, Right-click on it & Run as Administrator..
Now you can add the explorer.exe & SystemSettings.exe to Behavioral Shield exceptions as mentioned everywhere.. Restart...
Enjoy!!