Well, I'm not from the sales department, so I really don't know much about nextway (and I kinda doubt that they're our "gateway", but I may be wrong).
So my suggestion is to contact sales@avast.com - they should be able to help you (more).
[And yes, resellers are approved - but the proxy communication, especially during this time of year, might certainly take some time - that's why I thought it might be faster to contact them yourself.]