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Author Topic: standard shield  (Read 15458 times)

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Cochise

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standard shield
« on: September 12, 2003, 02:59:13 AM »
I have just updated to 4.1:Home edition and noticed that after opening the Avast menu to recheck my settings  that the standard shield icon is not there. I see the p2p, mail, outlook, and instant messaging icons only. Was it moved elsewhere or did I have a bad update?
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techie101

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Re:standard shield
« Reply #1 on: September 12, 2003, 07:21:01 AM »
Make sure that the panel slide is all the way down.
Mine shows fine unless the slide is up.

If it does not show, then a bad INSTALL may be the cause, not necessarily the download itself.

You can then try an uninstall and reinstall.

If that fails, come back to us for some more things to try.

Good luck  :)
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dcliff

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Re:standard shield
« Reply #2 on: September 12, 2003, 07:23:28 AM »
Hi,
Same here.
I'm running windows 98 SE and did a clean install of avast 4.1.
1) The tray icon  takes a long time to appear.
2) No standard shield
3) only 4 icons as listed in the preious post.
4) I tried to run the eicar test file and it did run and avast did not do anything .

Cliff
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Offline MWassef

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Re:standard shield
« Reply #3 on: September 12, 2003, 07:49:02 AM »
Quote from: dcliff on September 12, 2003, 07:23:28 AM
Hi,
Same here.
I'm running windows 98 SE and did a clean install of avast 4.1.
1) The tray icon  takes a long time to appear.
2) No standard shield
3) only 4 icons as listed in the preious post.
4) I tried to run the eicar test file and it did run and avast did not do anything .

Cliff

I had the same problem after upgrading to the latest version (4.1.60).
But it was fixed after uninstalling the program, deleting "..\Program files\Alwil" folder and reinstalling it again..
(Eicar file was cought ;)  )
« Last Edit: September 12, 2003, 07:50:40 AM by minacross »
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MW

Offline MWassef

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Re:standard shield
« Reply #4 on: September 12, 2003, 07:53:11 AM »
See..  ;D
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MW

Offline Vlk

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Re:standard shield
« Reply #5 on: September 12, 2003, 09:10:59 AM »
Whoever still has the same problem - I'd need some help. Could you please ZIP the whole avast directory (with subfolders) and get it to me? To expose it on some web/ftp site for download would be optimal. Also, please let me know what OS you're using.

Thanks
Vlk
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Offline Vlk

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Re:standard shield
« Reply #6 on: September 12, 2003, 11:13:07 AM »
Update: we don't need the ZIPed folder anymore. We've found a machine with such symptoms. Now we can take a look at it.

Thanks, anyway
Vlk
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Offline Vlk

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Re:standard shield
« Reply #7 on: September 12, 2003, 11:52:04 AM »
Guys, how did you do the update?
I mean, from the program (via Internet) using its built-in updater, or by downloading the latest installation EXE and running it?

Our investigation so far indicates that the problem only occurs if you do the update by running the setup EXE file (and not by using the built-in updater). Can anyone confirm/deny this?

Thanks
Vlk
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Offline MWassef

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Re:standard shield
« Reply #8 on: September 12, 2003, 12:09:16 PM »
Quote from: Vlk on September 12, 2003, 11:52:04 AM
Guys, how did you do the update?
I mean, from the program (via Internet) using its built-in updater, or by downloading the latest installation EXE and running it?

Our investigation so far indicates that the problem only occurs if you do the update by running the setup EXE file (and not by using the built-in updater). Can anyone confirm/deny this?

Thanks
Vlk

You're right, Vlk..  ;)
First I updated the program by downloading the latest installation EXE and running it (4.1.259).
Then the iAvs component upgraded the program from 4.1.259 to 4.1.260..
the resident scanner did not load in both cases  ??? ??? till -as I said- I uninstalled the program , deleted its installation folder the run then setup file again.
« Last Edit: September 12, 2003, 12:10:33 PM by minacross »
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MW

dcliff

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Re:standard shield
« Reply #9 on: September 12, 2003, 12:28:07 PM »
Same here,
I uninstalled avast, used avclear4.exe and then downloaded the new setup file for 4.1 and installed it.
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Offline Vlk

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Re:standard shield
« Reply #10 on: September 12, 2003, 12:36:58 PM »
...and now it's OK again?

So previously you were updating from the setup EXE as well...?
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dcliff

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Re:standard shield
« Reply #11 on: September 12, 2003, 12:42:07 PM »
Nope . Not ok
The standard shield is still disabled (No tray icon and not catching eicar).

Actually  i wanted a copy of the setup on my disk. So, instead of using the built in updater, I uninstalled avast, Cleaned it using avclear4(after uninstalling just to be sure) and then installed avast using the installation file.

Cliff
« Last Edit: September 12, 2003, 12:44:20 PM by dcliff »
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Offline Vlk

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Re:standard shield
« Reply #12 on: September 12, 2003, 12:44:13 PM »
Disabled or missing?
Also can you please send the file <avast>\setup\setup.log to

forejt at avast dot com ?

And please insert a link to this thread in the mail.

Thanks,
Vlk
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dcliff

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Re:standard shield
« Reply #13 on: September 12, 2003, 12:47:07 PM »
Update:
Apparently the tray icon has become visible and the standard shield seems to be working :)
I'll reboot and see if any problem comes up.
Thanks for the support

« Last Edit: September 12, 2003, 12:47:34 PM by dcliff »
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dcliff

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Re:standard shield
« Reply #14 on: September 12, 2003, 01:02:52 PM »
The problem seems to be stranger than i thought.
The standard shield and other services do start up but only after a delay of about 8-10 minutes .

I'm getting this message in the error log of avast.

AAVM - initialization error: Aavm/RPC: RpcEpRegister failed (30 retries), 0000076B.  
« Last Edit: September 12, 2003, 01:04:12 PM by dcliff »
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