Author Topic: Installation Problem  (Read 8748 times)

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Loda

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Installation Problem
« on: April 12, 2005, 10:03:55 PM »
Installed Avast! but no icon has appeared on the system tray.  Only access to Avast is through Program menu.

Any suggestions would be appreciated.

Thanks,

Loda

niko

  • Guest
Re: Installation Problem
« Reply #1 on: April 12, 2005, 10:24:40 PM »
Hi Loda and welcome here!
Can you give more informations concerning your OS, desktop configuration... :)

Loda

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Re: Installation Problem
« Reply #2 on: April 12, 2005, 11:22:18 PM »
Hi Loda and welcome here!
Can you give more informations concerning your OS, desktop configuration... :)

Hi Niko.  Running XP Home SP2, P4 256 MB

niko

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Re: Installation Problem
« Reply #3 on: April 12, 2005, 11:59:45 PM »
Loda,
Have you got an another AV running on your desktop?

Loda

  • Guest
Re: Installation Problem
« Reply #4 on: April 13, 2005, 12:03:26 AM »
Niko.  Negative, no other AV.

Offline szc

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Re: Installation Problem
« Reply #5 on: April 13, 2005, 12:06:22 AM »
Loda, welcome to the forums...

Can you take a look in your avast4.ini file and tell me what it says under Database= line ?

This is the default path for the avast4.ini file (of course if you didn't change your default avast! installation location):

C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini
MB: GIGABYTE GA-Z77X-UD3H Intel 7 Series  - LGA1155, CPU: Intel Core i5-3570K - Quad Core, 3.40GHz (3.80GHz Max Turbo), CPU COOLER: Cooler Master Hyper 212 EVO Direct Heat Pipe R2, RAM: 16 GB Kingston HyperX Blu DDR3, VIDEO CARD: Galaxy GeForce GTX 560 Ti - 1GB, GDDR5, POWER SUPPLY: Corsair Enthusiast Series TX750 V2 - 750 Watts, HD: Seagate Barracuda - 2TB, 7200RPM, 64MB, SATA 6Gb/s

niko

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Re: Installation Problem
« Reply #6 on: April 13, 2005, 12:06:36 AM »
Loda,
The best for you is to uninstall Avast! with avclear4, and then re-install Avast! once again

Loda

  • Guest
Re: Installation Problem
« Reply #7 on: April 13, 2005, 12:11:17 AM »
Niko.  Thank you.  I'll give that a try.  Appreciate your advice.
Loda

niko

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Re: Installation Problem
« Reply #8 on: April 13, 2005, 12:13:03 AM »
Let me know if it's ok ;)

Offline szc

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Re: Installation Problem
« Reply #9 on: April 13, 2005, 12:13:31 AM »
You can also go into Computer Management and check are those avast! services started... see screenshot
MB: GIGABYTE GA-Z77X-UD3H Intel 7 Series  - LGA1155, CPU: Intel Core i5-3570K - Quad Core, 3.40GHz (3.80GHz Max Turbo), CPU COOLER: Cooler Master Hyper 212 EVO Direct Heat Pipe R2, RAM: 16 GB Kingston HyperX Blu DDR3, VIDEO CARD: Galaxy GeForce GTX 560 Ti - 1GB, GDDR5, POWER SUPPLY: Corsair Enthusiast Series TX750 V2 - 750 Watts, HD: Seagate Barracuda - 2TB, 7200RPM, 64MB, SATA 6Gb/s

Loda

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Re: Installation Problem
« Reply #10 on: April 13, 2005, 12:15:43 AM »
S.Z. Used all defaults during installation.  Computer in question is not presently available.

Loda

Offline szc

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Re: Installation Problem
« Reply #11 on: April 13, 2005, 12:17:52 AM »
S.Z. Used all defaults during installation.  Computer in question is not presently available.

Loda

Using defaults during installation doesn't mean anything... for so long time helping here, I've seen many people just like you, with defaults while installing avast! and still they had to change some things in order to make avast! works properly. Not every system in the world is the same... so keep that in mind.

You came here for help, so why not answering my first question ? What's the value behind Database= in your avast4.ini file ?

I asked you are those services active... I bet they are not even started, so it means you are not protected. Sometimes on some systems, for whatever reason, those providers don't start as they should... so we have to force them start first time...
« Last Edit: April 13, 2005, 12:19:47 AM by S.Z.Craftec »
MB: GIGABYTE GA-Z77X-UD3H Intel 7 Series  - LGA1155, CPU: Intel Core i5-3570K - Quad Core, 3.40GHz (3.80GHz Max Turbo), CPU COOLER: Cooler Master Hyper 212 EVO Direct Heat Pipe R2, RAM: 16 GB Kingston HyperX Blu DDR3, VIDEO CARD: Galaxy GeForce GTX 560 Ti - 1GB, GDDR5, POWER SUPPLY: Corsair Enthusiast Series TX750 V2 - 750 Watts, HD: Seagate Barracuda - 2TB, 7200RPM, 64MB, SATA 6Gb/s

Loda

  • Guest
Re: Installation Problem
« Reply #12 on: April 13, 2005, 12:19:37 AM »
S.Z.
Will check Computer Management and Services.  Thank you.
Very nifty graphic that you supplied.
Loda

Offline szc

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Re: Installation Problem
« Reply #13 on: April 13, 2005, 12:21:11 AM »
Thanks, but graphic is not so important right now... first and most important thing is to solve your problem... if nothing of those things helps, then you should just go and listen to Niko's advice and try completely uninstalling avast! and then reinstalling it from the scratch. We want you to be proud and happy avast! user, right ?  ;D

Cheers !
MB: GIGABYTE GA-Z77X-UD3H Intel 7 Series  - LGA1155, CPU: Intel Core i5-3570K - Quad Core, 3.40GHz (3.80GHz Max Turbo), CPU COOLER: Cooler Master Hyper 212 EVO Direct Heat Pipe R2, RAM: 16 GB Kingston HyperX Blu DDR3, VIDEO CARD: Galaxy GeForce GTX 560 Ti - 1GB, GDDR5, POWER SUPPLY: Corsair Enthusiast Series TX750 V2 - 750 Watts, HD: Seagate Barracuda - 2TB, 7200RPM, 64MB, SATA 6Gb/s

Loda

  • Guest
Re: Installation Problem
« Reply #14 on: April 13, 2005, 12:36:21 AM »
C.Z.
Database value is ODBC.  Pardon the delay.  Am new to this forum.
Loda