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Topic: virus (Read 4175 times)
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cornishcynders
Guest
virus
«
on:
June 23, 2013, 04:29:17 PM »
I purchased your product ,status always states I'm protected & I've just had to pay £30 to clean my laptop cos it had a virus !!
Not impressed at all
I wondered why it kept slowing ,not loading & generally 'wrong' on so many levels.
Cornishcynders.
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: virus
«
Reply #1 on:
June 23, 2013, 04:32:56 PM »
Hi what was the virus that was cleaned ? Was it adware toolbars ? If so we would have cleared it for free here
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Aventador
Guest
Re: virus
«
Reply #2 on:
June 23, 2013, 04:58:15 PM »
NO
antivirus is 100% effective. Also no reason to have paid to remove it. We could have walked you through it for
FREE
.
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cornishcynders
Guest
Re: virus
«
Reply #3 on:
June 23, 2013, 05:36:22 PM »
It was a windows command processor virus.Cant believe how fast this is now ,it was so slow with everything I was on ,and getting worse bit by bit.
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: virus
«
Reply #4 on:
June 23, 2013, 05:38:27 PM »
I don't suppose you have any further data as command processor virus covers a multitude of sins
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cornishcynders
Guest
Re: virus
«
Reply #5 on:
June 23, 2013, 06:06:25 PM »
I dont know if I can find out more ,I'll try though,
It was nasty enough to shut laptop off several times & it got very overheated .I should have had it looked at before but I guess I was getting used to it for awhile .
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: virus
«
Reply #6 on:
June 23, 2013, 06:36:17 PM »
They totally cleared the malware then ? Are you experiencing any further problems
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cornishcynders
Guest
Re: virus
«
Reply #7 on:
June 23, 2013, 06:54:52 PM »
At the moment I'm happy with it all
A bit worried that I might have lost everything & I've so many pics on here.I'm going to copy them to disc tomorrow.
How could it have got thru Avast though?
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: virus
«
Reply #8 on:
June 23, 2013, 07:00:58 PM »
It really depends on what it was, hence the questions. All malware is updated very frequently and the AV labs are always playing catchup.. Even the independent malware analysts take a day or two to figure out how it works and then how to kill or remove it..
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cornishcynders
Guest
Re: virus
«
Reply #9 on:
June 23, 2013, 07:05:25 PM »
OK
Just pleased to have it back at the mo.
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: virus
«
Reply #10 on:
June 23, 2013, 07:21:20 PM »
If you come across any further problems then just ask here, we do it for free
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cornishcynders
Guest
Re: virus
«
Reply #11 on:
June 23, 2013, 07:39:20 PM »
Didnt know that ,
I realized it must be infected when I used the old family computer and it was whizzing along in comparison .
(I keep checking the warmth under this ,there's a little bit of paranoia here still).
Thanks for replying:)
Cyndi.x.
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: virus
«
Reply #12 on:
June 23, 2013, 10:39:36 PM »
My pleasure, greetings from darkest Cornwall
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virus