Author Topic: Avast Installation = Blue Screen of Death  (Read 8829 times)

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Wid

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Avast Installation = Blue Screen of Death
« on: September 04, 2013, 01:09:49 AM »
I installed Avast 8 on a Windows 7 Pro 64 bit dual boot system on SSD.  I immediately got BSOD/unable to bootup Win with last loaded item showing as aswRvrt.sys.

I am unable to restore to any prior point.  I can boot from my secondary HD drive running Win 7 Pro 32 bit and see the SSD drive contents and presumably can modify.

It looks like from reading other posts this can be fixed.  I sure hope so... this is my first experience with Avast and not a good one to say the least.  I saw Essexboy had fixed this before... don't know how to reach him for help.
« Last Edit: September 04, 2013, 01:12:45 AM by Wid »

Offline essexboy

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Re: Avast Installation = Blue Screen of Death
« Reply #1 on: September 04, 2013, 03:30:35 PM »
Hi there this is a windows update that MS supposedly pulled a week or so ago

Download the following three programmes to your desktop :
 
 
1.  Rufus 
 
For 32bit systems
2.  Windows 7 RC
3.  Farbar Recovery Scan Tool  
 
 
Insert the USB stick Then run Rufus
 
Select the ISO file on the desktop via the ISO icon. 
 
Press Start Burn

Then copy FRST to the same USB   
 
   
 
 
 
Insert the USB into the sick computer and start the computer.  First ensuring that the system is set to boot from USB 
Note: If you are not sure how to do that follow the instructions Here
 
 
When you reboot you will  see this.
 Click repair my computer  
 
 
Select your operating system  
 
Select Command prompt 

 
At the command prompt type the following  :
 
notepad and press Enter
The notepad opens. Under File menu select Open
Select "Computer" and find your flash drive letter and close the notepad. 
In the command window type e:\frst64.exe and press Enter 
Note: Replace letter e with the drive letter of your flash drive. 
The tool will start to run. 
When the tool opens click Yes to disclaimer. 

Press Scan button. 
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Wid

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Re: Avast Installation = Blue Screen of Death
« Reply #2 on: September 05, 2013, 06:14:48 PM »
Thank you Essexboy...

Since the harmed drive is using 64bit Windows 7, shouldn't I use a 64 bit version of Windows RC for recovery?  If so, can you provide a link?  Thanks
« Last Edit: September 05, 2013, 06:16:25 PM by Wid »

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Offline essexboy

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Re: Avast Installation = Blue Screen of Death
« Reply #4 on: September 05, 2013, 07:32:39 PM »
Yes you should  :-[

For 64bit systems  
2.  Windows 7 64bit RC
3.  Farbar Recovery Scan Tool x64 

Wid

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Re: Avast Installation = Blue Screen of Death
« Reply #5 on: September 05, 2013, 08:10:15 PM »
OK, thanks much.  Even though I checked the option for Additional, no Additional.txt file was created on the USB.

Is there a way to send you the FRST.txt file through email/pm?  Seems like there is a lot of sensitive info in the file which I would prefer not to post here if possible.  Thx
« Last Edit: September 05, 2013, 08:11:47 PM by Wid »

Offline essexboy

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Re: Avast Installation = Blue Screen of Death
« Reply #6 on: September 05, 2013, 08:36:48 PM »
You can delete the attachment once I have downloaded it

Wid

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Re: Avast Installation = Blue Screen of Death
« Reply #7 on: September 05, 2013, 10:02:07 PM »
OK...here it is.   please let me know when you have downloaded.  thanks
« Last Edit: September 05, 2013, 10:30:01 PM by Wid »

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Re: Avast Installation = Blue Screen of Death
« Reply #8 on: September 05, 2013, 10:25:57 PM »
Got it

Offline essexboy

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Re: Avast Installation = Blue Screen of Death
« Reply #9 on: September 05, 2013, 10:30:40 PM »
This will disable all Avast services and drivers

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press fix
Once completed retry a normal boot


Wid

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Re: Avast Installation = Blue Screen of Death
« Reply #10 on: September 05, 2013, 10:46:24 PM »
OK.  got it will try it.  sounds like you mean reboot from the usb with this file in same place with frst.txt

Wid

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Re: Avast Installation = Blue Screen of Death
« Reply #11 on: September 05, 2013, 11:11:12 PM »
It looks like from the fixlog (attached) that the flixlist changes were successfully made, but I am still getting the blue screen of death.

It appears that the fixlist removed Avast from the healthy 32 bit Windows drive and not the sick 64 bit drive?  I am booted up right now in the healthy drive and it looks like Avast was completely removed from this drive.  The "sick" Windows 7 drive is E: SSD.

Please advise.

« Last Edit: September 06, 2013, 10:23:29 PM by Wid »

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Re: Avast Installation = Blue Screen of Death
« Reply #12 on: September 06, 2013, 02:34:53 PM »
There was no indication of Avast being active on E drive

Could you run a fresh FRST from the E drive please

Wid

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Re: Avast Installation = Blue Screen of Death
« Reply #13 on: September 06, 2013, 03:43:41 PM »
OK.  When you say run it from the E: drive, I think you mean run from USB and target E:.  If not pls let me know.

I have 2 internal bootable drives E: and C:.  I wonder if FRST gets confused in that instance, even though I targeted the E: drive last time.  Especially since my sick boot drive is E: and secondary boot is C:... Usually C: is the primary boot drive on other computers.

If I manually remove the same files from E:  that FRST removed from C:, would that work also?

Thank you!

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Re: Avast Installation = Blue Screen of Death
« Reply #14 on: September 06, 2013, 05:09:59 PM »
Yes but you will also need to remove the relevant registry keys under current control set