Author Topic: can't delete email  (Read 2846 times)

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Offline mompea

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can't delete email
« on: November 04, 2013, 07:38:23 AM »
I'm sure you can imagine what a nightmare this is. I can sometimes delete one or two emails before my computer totally stops responding. I use Firefox and this problem began soon after they "upgraded" their email system. Can you help? I'm at 1493 emails and climbing!

Offline Pondus

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Re: can't delete email
« Reply #1 on: November 04, 2013, 07:42:40 AM »
Quote
I use Firefox and this problem began soon after they "upgraded" their email system.
you mean Thunderbird mail client?


attach (not copy and paste) OTL diagnostic log.    http://forum.avast.com/index.php?topic=53253.0

then a log expert will have a look when they are online later today.....






Offline mompea

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Re: can't delete email
« Reply #2 on: November 05, 2013, 08:05:47 AM »
Here is the scan you asked  for.

Offline Pondus

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Re: can't delete email
« Reply #3 on: November 05, 2013, 08:34:33 AM »
your Malwarebytes log say no action taken .... after scan you need to make sure what is detected is marked for removal and click remove selected

then run and attach OTL diagnostic log.....


Offline mompea

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Re: can't delete email
« Reply #4 on: November 06, 2013, 09:41:35 PM »
I only saw 2 items
Files Detected: 2
C:\Users\Owner\Downloads\EmailNotifierSetup.exe (PUP.Optional.Inbox) -> No action taken.
C:\Users\Owner\Downloads\Setup(5).exe (PUP.Optional.Conduit.A) -> No action taken.
How do I delete them? Sorry to be so thick

Offline Alikhan

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Re: can't delete email
« Reply #5 on: November 06, 2013, 09:43:56 PM »
You need to rerun the scan then "show results".. make sure the infections are ticked and then click "remove selected."
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •