Author Topic: Windows 8 freezing at screen save and not booting up  (Read 4719 times)

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Stu5229

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Windows 8 freezing at screen save and not booting up
« on: November 19, 2013, 07:09:34 PM »
I have recently loaded Avasti on to my daughters laptop and subsequently it will not boot up. all the advice seems to refer to the windows start up screen etc. However we are not getting this far. The laptop is unresponsive with regard to mouse / keyboard. Only the clock continues to tell the time. Is this a problem caused from Avasti or is it just coincidence and the problem lies with the laptop.

Laptop is 11 months old, Asus X501U running Windows 8.

Any ideas, tight timeframe as she leaves the country Thursday at 6am!!!!!

Worried Mum

Offline Pondus

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Re: Windows 8 freezing at screen save and not booting up
« Reply #1 on: November 19, 2013, 07:17:49 PM »
Quote
I have recently loaded Avasti on to my daughters laptop and subsequently it will not boot up.
did you uninstall previous used AV before installing avast?


Stu5229

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Re: Windows 8 freezing at screen save and not booting up
« Reply #2 on: November 19, 2013, 07:25:23 PM »
We told her to, but she has admitted she may not have done it correctly

Offline Pondus

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Re: Windows 8 freezing at screen save and not booting up
« Reply #3 on: November 19, 2013, 07:31:13 PM »
OK have notified one of the malware experts her, he usually have some tricks to get you up and running again

it may take a couple of hours befor he is online so be patient....




Stu5229

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Re: Windows 8 freezing at screen save and not booting up
« Reply #4 on: November 19, 2013, 07:34:20 PM »
Thanks you very much, let me know what he says. Thanks again for your help :)

Offline Pondus

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Re: Windows 8 freezing at screen save and not booting up
« Reply #5 on: November 19, 2013, 07:37:13 PM »
he will reply here when online.... and he seems to be online now   ;)


Offline essexboy

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Re: Windows 8 freezing at screen save and not booting up
« Reply #6 on: November 19, 2013, 07:38:57 PM »
Download the following three programmes to your desktop :
 
 
1.  Rufus 
 
For 64bit systems  
2.  Windows 8 64bit RC I will PM the link for this 
3.  Farbar Recovery Scan Tool x64 

Insert the USB stick Then run Rufus
 
Select the ISO file on the desktop via the ISO icon. 
 
Press Start Burn

Then copy FRST to the same USB   
 
   
 
 
 
Insert the USB into the sick computer and start the computer.  First ensuring that the system is set to boot from USB 
Note: If you are not sure how to do that follow the instructions Here

When you reboot you will  see this.   
   
Select the language on this screen and keyboard on the next   
   
   
   
Select the Trouble shoot option   
   
   
   
Select Advanced  option    
   
   
   
Select Command prompt   
   
   
   
At the command prompt type the following  :   
   


notepad and press Enter
The notepad opens. Under File menu select Open
Select "Computer" and find your flash drive letter and close the notepad. 
In the command window type e:\frst64.exe and press Enter 
Note: Replace letter e with the drive letter of your flash drive. 
The tool will start to run. 
When the tool opens click Yes to disclaimer. 

Press Scan button. 
It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

Stu5229

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Re: Windows 8 freezing at screen save and not booting up
« Reply #7 on: November 19, 2013, 07:45:02 PM »
So i need to download this programme onto another computer and put it onto a usb stick then plug that into my daughters laptop?

Stu5229

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Re: Windows 8 freezing at screen save and not booting up
« Reply #8 on: November 19, 2013, 07:48:53 PM »
and also how do i know if it is a 64 or 32 bit?

Offline Pondus

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Re: Windows 8 freezing at screen save and not booting up
« Reply #9 on: November 19, 2013, 07:56:29 PM »
and also how do i know if it is a 64 or 32 bit?
is there a Microsoft sticker under the computer? ...telling what OS and bit?


Offline essexboy

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Re: Windows 8 freezing at screen save and not booting up
« Reply #10 on: November 19, 2013, 07:57:59 PM »
Windows 8 is 64 bit only :)

Stu5229

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Re: Windows 8 freezing at screen save and not booting up
« Reply #11 on: November 19, 2013, 07:59:37 PM »
ok im just downloading everything now.. shall let you know when im done!

Stu5229

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Re: Windows 8 freezing at screen save and not booting up
« Reply #12 on: November 19, 2013, 08:25:05 PM »
I can't seem to get past this section?

Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer. 

Stu5229

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Re: Windows 8 freezing at screen save and not booting up
« Reply #13 on: November 19, 2013, 08:41:15 PM »
okay, i don't know if this is the right thing to attach but here you go. I'm unsure how much you need, i tried to attach it all but it wouldn't let me. What do you actually need ?


Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 18-11-2013
Ran by SYSTEM on MININT-GHLTL83 on 19-11-2013 19:32:24
Running from E:\
Windows 8 (X64) OS Language: English(UK)
Internet Explorer Version 10
Boot Mode: Recovery

Offline essexboy

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Re: Windows 8 freezing at screen save and not booting up
« Reply #14 on: November 19, 2013, 08:42:36 PM »
Why will it not let you attach the log.. Is there an error or something ?