Author Topic: Multiple billing  (Read 1344 times)

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k.feffer

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Multiple billing
« on: January 30, 2014, 03:48:44 PM »

TICKET ID   #FET-537-31400 customer #10735649
Your assistance would be appreciated.
I have contacted & submitted tickets in regards to multiple charges to my husband's credit card on 12/19.
We called tech support (dec 22 2013) to be told we did not have a subscription.
On the 29th of December 2013 we purchased Avast Security for a special offered price.
We received the monthly Card statement & we were charged twice (total 32.63 x 2) for the service. both billed on the 19th of Dec.

We would like these refunded, have filed tickets.

Offline Para-Noid

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Re: Multiple billing
« Reply #1 on: January 30, 2014, 05:45:10 PM »
I am a user just like you but you can contact avast using this form.
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

k.feffer

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Re: Multiple billing
« Reply #2 on: January 30, 2014, 07:23:00 PM »
thank you for the form