Hi stephenob16,
First, we will directly hit with powerful ComboFix and then we're targeting all other junk using Zoek.
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ComboFix--- ---
1. Please download
ComboFix by
sUBs from here and save it to your
Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.--------------------------------------------------------------------
2. Temporarily disable your
AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.Instructions how to disable avast:- Right click on the avast! system tray icon () in the lower right corner of the screen and scroll up to avast! shield controls;
- In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note: Do not forget to turn back on this option after the cleaning by choosing avast! shield controls > Enable all shield options.--------------------------------------------------------------------
3. Run
ComboFix. Click on
I Agree!- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.
- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.
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4. When the tool is finished, it will produce a log report for you. (typical location: C:\
ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.
ComboFix shall also create addition log. Please attach it to your reply.
C:\Qoobox\ComboFix-quarantined-files.txt
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Zoek--- ---
Please download
zoek.zip or
zoek.rar by
smeenk (
) from
here or
here and save it to your
Desktop.
Unpack the archive...- Close any open browsers
- Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this Instruction.
- Double click on zoek.exe to run the tool .
Please wait while the tool does not start...
- Copy the text present inside the code box below and paste it into the large window in the zoek tool:
Uninstall-List;
EmptyFoldersCheck;Delete
EmptyCLSID;
AutoClean;
- Click on button.
Please wait until a logreport will open (this can be after reboot)
- Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named "zoek-results.log"