Author Topic: Refund question  (Read 2141 times)

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Offline zenzor

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Refund question
« on: March 18, 2014, 04:00:02 PM »
Under Refunds and Cancellations it says;: "To request a refund, you must look up your order and then use the request a refund option to submit your request."

I can't find any "request a refund option" on the order page or anywhere else. Where is it?

Offline schmidthouse

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Re: Refund question
« Reply #1 on: March 18, 2014, 05:00:13 PM »
Well this is the Best I could fine :https://support.avast.com/Tickets/Submit

Look under "Avast Customer Service" then 'Complaints and Refunds'
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Offline DavidR

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Re: Refund question
« Reply #2 on: March 18, 2014, 05:14:03 PM »
You could also use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles and select sales as the department.

Give as much information as you can, that should be on the email receipt/purchase that you received when purchasing.
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Offline zenzor

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Re: Refund question
« Reply #3 on: March 18, 2014, 05:25:24 PM »
Thanks. It's silly though - there seem to be an option for almost anything there, like complaining if you haven't received your refund. But none for requesting a refund.  ::)

Offline zenzor

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Re: Refund question
« Reply #4 on: March 18, 2014, 05:28:04 PM »
You could also use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles and select sales as the department.

Give as much information as you can, that should be on the email receipt/purchase that you received when purchasing.

Thanks - I have already send a request though, using the "A refund was granted by your support staff however I have not yet received my money back." option, if that doesn't work I'll try your suggestion...