Author Topic: Avast Free installer problem.  (Read 3297 times)

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schteeb

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Avast Free installer problem.
« on: May 05, 2014, 07:40:23 PM »
I installed Avast free a week ago and today the error, HTMLayout.dll cannot be loaded to properly start the GUI. Therefore the process cannot continue.

I tried searching and downloading the HTMLayout.dll into the system folder but that didnt work, so I uninstalled avast fully with avastclear... now im trying to install avast again but its still giving me the same error even though i fully uninstalled avast...

I am running windows 8.1 64 bit.

Offline Eddy

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Re: Avast Free installer problem.
« Reply #1 on: May 05, 2014, 07:47:10 PM »
First make sure there are no remnants of a previously install av other than avast.
http://www.ache.nl > malware > remove (old) av

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition.
Here are the installer links. Note: You need to be ONLINE during this install.
http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in Safe Mode using Avastclear.
http://www.avast.com/uninstall-utility
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
http://rejzor.wordpress.com/avast-cleanup-tool/
5. Be Sure Too Check Once Uninstall is Complete:Device Manager>View>Show Hidden Devices
If there is anything related to Avast with a yellow triangle then uninstall it (highlight, right click) and reboot.
6. Install the version you downloaded.
7. Reboot.

offline installers:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

1Merlin

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Re: Avast Free installer problem.
« Reply #2 on: May 05, 2014, 10:19:59 PM »
Thank You Eddy.

The uninstall went perfectly with both programs used as you directed. The ck of the Device manager shows nothing more of the Avast program. I downloaded another copy of the avast premier...and when I attempt to (re)install I still get the same error message.

Making progress but still not quite there.......

schteeb

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Re: Avast Free installer problem.
« Reply #3 on: May 06, 2014, 06:37:13 AM »
Tried repair, no difference... when i try to install i get the same error message

Offline Eddy

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Re: Avast Free installer problem.
« Reply #4 on: May 06, 2014, 08:33:45 AM »
Don't download it, use the online installer.

schteeb

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Re: Avast Free installer problem.
« Reply #5 on: May 06, 2014, 07:57:47 PM »
I used the online one it still gives the same GUI problem