Author Topic: How do I check ticket status  (Read 4675 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
How do I check ticket status
« on: August 19, 2014, 04:46:58 PM »
I've submitted a ticket, but cannot find how to check its status.
Will I be emailed if there is a change?

Thanks

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31130
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: How do I check ticket status
« Reply #1 on: August 19, 2014, 04:57:58 PM »

REDACTED

  • Guest
Re: How do I check ticket status
« Reply #2 on: September 08, 2014, 10:55:07 PM »
Anyone else having problems with the support site?
9 times out of ten the login fails for no reason. And when I login to my.avast.com (works 10/10) I can't find the support tickets menu.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31130
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: How do I check ticket status
« Reply #3 on: September 08, 2014, 10:56:42 PM »
Login at the support site as I said.

REDACTED

  • Guest
Re: How do I check ticket status
« Reply #4 on: September 08, 2014, 10:59:05 PM »
That's the URL thats giving the problems.  Login almost always fails. Seems to be a timing problem.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31130
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: How do I check ticket status
« Reply #5 on: September 08, 2014, 11:03:59 PM »
No problems at all for me when I try to login.
Could be temporarly files need to be removed and then try to login.

REDACTED

  • Guest
Re: How do I check ticket status
« Reply #6 on: September 20, 2014, 08:42:35 PM »
Have same problem, can log in everywhere but the check your ticket support, were you claiming a refund per chance ?