Author Topic: Requesting refund  (Read 12331 times)

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Offline Davidek

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Re: Requesting refund
« Reply #15 on: September 12, 2014, 09:54:59 AM »
Hello Helen,

I have just passed your order number to our refund team and they have issued you a refund.  It can take a few days to pass to your account from your bank so please be patient be assured that refund has been issued.

I am sorry for the frustration you encountered.

Kind regards,

David

Offline schmidthouse

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Re: Requesting refund
« Reply #16 on: September 12, 2014, 05:20:20 PM »
Thanks Davidek.
Appreciate your time :)
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Offline rtpgilleran

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Re: Requesting refund
« Reply #17 on: September 19, 2014, 02:36:47 AM »
like nick and others I was a very happy avast customer nexwayorder number 18307136 10/30/13 most recent renewal
because of those many good vibrations from avast antivirus I purchased grimefighter through avast on 07/02/2014 order id 15008960742 pw JPQ8TN product SKU GMF 00-001-AR product name avast! grimefighter
and I paid $29.99
like nick and many others I want a refund and have been trying to get one since july 17 only to be blocked by the avast systems at every turn
until I read this forum and saw that some of the avast technical people here are actually helping customers get refunds for grimefighter I was resigned to going to the courts and becoming part of yet another ugly class action lawsuit
I downloaded grimefighter expecting the best because of past experience with avast I have windows 7 home edition with internet from verizon grimefighter sedated my computer and in the process cut off my internet connection to verizon and then demanded an internet connection
so far I have spent 30 hours of my time trying to deal with this disaster including trying to get a refund
avast is a fine company
hopefully someone will step up and do something to make certain that nothing like the grimefighter problem ever happens again
I will await my refund I have already filled out many support tickets and nothing has ever happened
in response
thank you adam riley and friends
let me know if you need any additional information from me
I have taken notes on how to remove grimefighter from my computer
and will follow those directions

Offline fatbloke

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Re: Requesting refund
« Reply #18 on: September 20, 2014, 09:02:30 PM »
HAVE BEEN TRYING TO GET REFUND UNDER 30 DAY MONEY BACK GUARANTEE SINCE AUGUST 25TH (DAY I PURCHASED GRIMEFIGHTER) HAVE MULTIPLE TICKET NUMBERS AND NO REPLIES, AND WON'T RECOGNISE MY LOG IN TO CHECK TICKETS, PLEASE FIND NEXWAY ORDER NUMBER  22622944  TO CONFIRM PURCHASE, AND INVOICE NUMBER 1721182, PRODUCT REF AVASTGF11 IF ANY MODERATORS READ THIS CAN YOU HELP WITH REFUND PLEASE GRIMEFIGHTER £19.99

Offline schmidthouse

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Re: Requesting refund
« Reply #19 on: September 20, 2014, 09:18:08 PM »
You can post your "Support Ticket" Number here and possibly some assistance can be achieved from this end. Avast team does monitor these post.
By the way, YOUR CAPS IS LOCKED. No need for that,  Please unlock it. :)
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Offline erica.howard93

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Re: Requesting refund
« Reply #20 on: September 21, 2014, 08:41:11 AM »
I just posted a ticket for a refund on the avast! GrimeFighter. Like many, many people, my copy does not work and I am tired of dealing with it. And I see that it has taken quite a bit of time for many of you guys to get a refund, so I 'm going to go ahead and post my support ticket number here and hopefully expedite the process.

ticket no. #CDL-705-72976

Offline fatbloke

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Re: Requesting refund
« Reply #21 on: September 21, 2014, 02:53:13 PM »
sorry for the caps on, login uses caps, forgot to turn off.
ticket numbers I have are ,  EEW-973-30757,   GUU-601-63334,  : ASJ-400-25438 and   IBG-598-54089
ticket numbers are in date order starting with earliest
any help will be appreciated

Offline schmidthouse

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Re: Requesting refund
« Reply #22 on: September 21, 2014, 04:42:15 PM »
sorry for the caps on, login uses caps, forgot to turn off.
ticket numbers I have are ,  EEW-973-30757,   GUU-601-63334,  : ASJ-400-25438 and   IBG-598-54089
ticket numbers are in date order starting with earliest
any help will be appreciated

Unfortunately, if you have submitted more then one 'support ticket' for the same issue, it's my understanding/experience the last one received will be the ticket dealt with.
So it will take longer with multiple support tickets.
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Offline rtpgilleran

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Re: Requesting refund
« Reply #23 on: September 22, 2014, 02:21:49 AM »
I gave up trying to get my refund with support tickets before aug 1 and I did not take down any support ticket numbers
do I really need to fill out another support ticket and post the date and number?

there may be a silver lining to these grimefighter problems
I am actually taking 3 years off to learn about computer hardware and software
if avast believes that grimefighter will work with some modifications
then avast might need some people willing to be test subjects

I have windows 7 home premium edition and I have wireless internet through verizon
I have an hp pavilion dm 1

and I also have an iphone 4

people who participate in such product testing usually get paid something
but not exorbitant amounts

avast may have found the subjects avast needs to perfect grimefighter right here
among its own customers

if you check with the outside companies that do product and market testing
you will find that working with your own test subjects who already are avast customers
is a lot cheaper and a lot more efficient
in addition to bringing an awful lot of goodwill and great publicity to avast
and to grimefighter

of course if I were still working as an attorney trying cases
I would not be able to do this

but for the next 3 years I am on vacation swimming and going to the gym every day
and teaching myself about computer hardware and software

after all someone has to bring the legal business out of the 19th century
into the 21st

if I fit the parameters of one of the areas in which grimefighter needs to be perfected
you can let me know by post right here

I also have a technical problem which arose shortly before I purchased
grimefighter

shortly after I turned on my system on a suggestion appeared on my screen from avast
suggesting that I do something with some google function to avoid potential virus exposures

since the suggestion came from avast I went ahead and said ok

since that time when I bring up internet explorer I get the bing screen instead of google

my attempts to bring back google as my home page are rebuffed with some weird error message
basically telling me that I cannot do that

how do I get rid of bing and bring back my google home page?
I have google email and am used to and happy with google

ploughing through bing to get to google many times every single day
is a real pain



thank you for your attention
 

Offline budruk

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Re: Requesting refund
« Reply #24 on: November 19, 2014, 05:27:42 AM »
I ordered GrimeFighter on Nov. 5 (order no. 15616677842).  When it did not install, I called tech support the next day, but to no avail, and asked for a refund.  The tech told me to send in a ticket.  Ticket ID is BSW-205-80069.  I've been waiting more than two weeks.  No refund and not even a courtesy email from Avast.  What now?

Offline schmidthouse

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Re: Requesting refund
« Reply #25 on: November 19, 2014, 05:45:11 AM »
You are probably getting close to the response time,
I've read "it can take up to 15 BUISNESS Days".
Nov.6 only makes it 12 days of which 8 were business days  8)
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Offline redcentinela

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Re: Requesting refund
« Reply #26 on: November 19, 2014, 06:45:42 PM »
Welcome aboard the Grime Fighter deceiving boat !!!

Offline schmidthouse

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Re: Requesting refund
« Reply #27 on: November 19, 2014, 10:24:35 PM »
Welcome aboard the Grime Fighter deceiving boat !!!

I think you've made your point, you're not happy.
If I'm to take your post in your Topic On Nov. 14 you stated you made a request for a refund, that's 5 days ago of which only 3 are business days.
From everything stated in the forums topics, many of which you feel necessary to inject your  dissatisfaction   into, you can see most replies refer to at least 10 BUISNESS days.
I have  not read of any users NOT getting a refund.
Have patience.
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