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Mail Shield blocking email
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Topic: Mail Shield blocking email (Read 2209 times)
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Mail Shield blocking email
«
on:
September 18, 2014, 02:17:42 PM »
Hi
I have just installed Avast free. I am using windows 8.1, the mail app on the desktop connects to Hotmail but will not connect to my Gmail account unless I turn off the webshield can someone help me fix this
Thanks
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Pondus
Probably Bot
Posts: 37534
Not a avast user
Re: Mail Shield blocking email
«
Reply #1 on:
September 18, 2014, 02:34:37 PM »
Any other security programs installed?
Is factory preinstalled antivirus or previously used antivirus removed according to vendors instructions?
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Para-Noid
Avast Evangelist
Starting Graphoman
Posts: 6700
Trust only what you test yourself!
Re: Mail Shield blocking email
«
Reply #2 on:
September 18, 2014, 02:37:28 PM »
You can create an exclusion.
GUI>Settings>Anti-Virus>scroll down to "exclusions">add exclusion.
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Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.
"Look before you leap!" Use online scanners before you click on any link.
Eddy
Avast Evangelist
Maybe Bot
Posts: 31079
Watching (over?) you
Re: Mail Shield blocking email
«
Reply #3 on:
September 18, 2014, 03:03:48 PM »
1) Run Certmgr.msc, go to Trusted Root Certification Authorities and find "avast! Mail Scanner Root" certificate and export it to a file
2) Go to the mail client's certificate store and import that certificate
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Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
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Avast WEBforum
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Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier)
(Moderators:
hectic-mmv
,
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chytil2
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Mail Shield blocking email