Author Topic: Satisfaction Survey  (Read 36100 times)

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Re: Satisfaction Survey
« Reply #45 on: January 11, 2015, 01:41:34 PM »
I'm not having a problem.  Did i say i was?  I was simply stating that when you 'uninstall' a program, be it Avast or any other program, would you not expect to have the uninstaller uninstall & remove all the program components from your computer?  Why would you expect or accept otherwise?  Why should you have remnants of the uninstalled program bloating your files and registry.  That's why some peoples computers eventually slow down and start having problems, sometimes requiring a OS reinstall to rid it of crap and/or to make it run properly.

Avast is not the only program that requires an uninstall utility to try and rid it of remnants. 
There are some programs i have uninstalled and then thoroughly scanned for remnant files & registry entries and there are none remaining.  I sign of good programming to my mind and i congratulate them.

I still say it's incompetent or lazy programming and this fact will continue so long as users accept the short-comings of programs uninstallers.

Offline DavidR

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Re: Satisfaction Survey
« Reply #46 on: January 11, 2015, 03:26:17 PM »
@ woftam_
Generally there is no requirement to use the uninstall utility - but in the forums we see all sorts of complications, which may or may not cause corruption or a bad install, etc.

Rather than just say uninstall avast from the control panel, it is suggested to take the other step (also utilising the uninstall utility), which in the long run may be quicker overall.
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Offline mchain

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Re: Satisfaction Survey
« Reply #47 on: January 11, 2015, 09:21:34 PM »
@ woftam_
Generally there is no requirement to use the uninstall utility - but in the forums we see all sorts of complications, which may or may not cause corruption or a bad install, etc.

Rather than just say uninstall avast from the control panel, it is suggested to take the other step (also utilising the uninstall utility), which in the long run may be quicker overall.
A vendor uninstall utility is also useful for removal of an old previously installed a/v solution(s).  As it is not uncommon for a driver or two to be left behind by just uninstalling the old a/v.  Left-behind drivers can cause issues with a new fresh install of an a/v from another vendor, as they can still be running in the background, unknownst to the user, and thus impact proper operation of the new a/v.  Old drivers can conflict with the new a/v solution.

Advice here is solely meant to be helpful; up to the user whether they heed and follow that advice.
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Re: Satisfaction Survey
« Reply #48 on: January 12, 2015, 11:15:03 AM »
Thanks for others views.

Some software entrench themselves into your OS drive.
For interest, i have an uninstall program that scans the drive a program is installed on before it runs the programs standard uninstaller and then removes the traces not removed by the uninstaller.
This uninstaller program reports that Avast on my PC has 519 registry entries and 658 disk items.

I'll shut up now   :)

cheers

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Re: Satisfaction Survey
« Reply #49 on: January 18, 2015, 05:32:23 PM »
For interest, i have an uninstall program that scans the drive a program is installed on before it runs the programs standard uninstaller and then removes the traces not removed by the uninstaller.
What is the program ?

I would NEVER EVER use a cleanup tool........so many out there that bork your machine worse than what they are cleaning up.
However, there is one that I have and do use for many, many years............many folks here do as well.....CCLEANER.
https://www.piriform.com/ccleaner
It is FREE, well kept up to date, reliable, safe and you can even use the registry cleaner.
Other nice feature of CCLeaner is the uninstaller.......instead of the Control Panel Windows you can use CCLeaner and does much better job. Also, every run into programs that will not uninstall because of some error code ? ....and even the software program's "cleaning tool" does not work.  Use the CCleaner uninstaller, then the reg cleaner.......works great !

Again, there are SO many other tools like this out there that I would not even want to download the installer for fear of the malware or spyware they are putting on your machine.....no less run the thing and have it churn thru my PC....but CCleaner is highly reputable.  Of course, don't take my word for it.....very easy to research online.
« Last Edit: January 18, 2015, 05:36:06 PM by thekochs »

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Re: Satisfaction Survey
« Reply #50 on: January 18, 2015, 08:36:31 PM »
The poster may be talking about Revo Uninstaller. It takes a snapshot of the registry before install and then after install. By using Revo to uninstall the program you make sure all registry entries and files/folders are deleted.

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Re: Satisfaction Survey
« Reply #51 on: January 18, 2015, 08:45:30 PM »
The poster may be talking about Revo Uninstaller. It takes a snapshot of the registry before install and then after install. By using Revo to uninstall the program you make sure all registry entries and files/folders are deleted.
There are also times when it can remove a shared dll. which will make all the other programs dependent on that dll no longer function.
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Re: Satisfaction Survey
« Reply #52 on: January 18, 2015, 09:18:37 PM »
The poster may be talking about Revo Uninstaller. It takes a snapshot of the registry before install and then after install. By using Revo to uninstall the program you make sure all registry entries and files/folders are deleted.
There are also times when it can remove a shared dll. which will make all the other programs dependent on that dll no longer function.

Exactly why I was asking....Revo has history of doing this exact thing.
It is not "one step" but using standard un-installer, then program cleaner, then CCLeaner file, then CC Reg cleaner gets it all.
Plus, CCleaner does not remove/touch shared DLLs.
« Last Edit: January 18, 2015, 09:37:01 PM by thekochs »

Offline bob3160

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Re: Satisfaction Survey
« Reply #53 on: January 18, 2015, 11:16:53 PM »
None of this has anything to do with the actual subject of this thread and should actually be removed or put in a separate thread.

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Re: Satisfaction Survey
« Reply #54 on: January 20, 2015, 03:31:14 PM »
I would suggest Firefox instead of Internet Explorer... Maybe it's Microsoft that causing the problem, not AVAST. No Problems with FF.

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Re: Satisfaction Survey
« Reply #55 on: January 27, 2015, 08:58:51 PM »
I do not recommend this product! If you have any difficulties with it then good luck getting help. We are even having trouble cancelling our subscription. They make it difficult for you to do so. Contact your state attorney general's office for assistance.

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Re: Satisfaction Survey
« Reply #56 on: January 28, 2015, 04:36:51 PM »
I do not recommend this product! If you have any difficulties with it then good luck getting help. We are even having trouble cancelling our subscription. They make it difficult for you to do so. Contact your state attorney general's office for assistance.
Welcome to the forum. :)
You might actually get some help if you explain your problem. Your post certainly
doesn't have enough information for any one to help you.

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Re: Satisfaction Survey
« Reply #57 on: March 01, 2015, 04:38:11 AM »
Survey worked fine with "high" security settings in Opera.

dprout,
you know that avast isn't spying on you.
Read their terms/agreement/explanation about what information they gather.

So true Eddie, am new to the forum but been an avast user for 9+ years and never had an issue with them.

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Re: Satisfaction Survey
« Reply #58 on: March 01, 2015, 05:05:22 AM »
Had to turn off IE Tracking Protection, Active X Filtering, and AdFender just to get this to display. 

After attempting to fill it out twice and having it reload the first page blank after clicking continue and then not loading at all another time, it's most likely due to my blocking of third party cookies.

Do you want to know my answers or do you want to spy on me more so than you already do?

Why would you even say that mate? I have used Avast for 9+ years and am a techie I like to know the ins and outs of a fart! they are required by law to maintain a certain level of privacy. Avast like many other major companies have probably been watched more time in the 25+ years in business than you'll ever be.
 
= ) Meant with respect to you  = ) and I would be more concerned with 3 party plugins myself.

please also remeber that things can be Buggy in Beta - I hope this helps ease your mind a bit.

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Re: Satisfaction Survey
« Reply #59 on: March 01, 2015, 05:13:56 AM »
I would suggest Firefox instead of Internet Explorer... Maybe it's Microsoft that causing the problem, not AVAST. No Problems with FF.

Used on Chrome, Firefox and Opera all with no issues. I do belevie it is an IE issue. I had issues using it on IE.