Author Topic: Main Program won't open  (Read 13497 times)

0 Members and 1 Guest are viewing this topic.

Offline armedmonkey

  • Newbie
  • *
  • Posts: 18
Main Program won't open
« on: September 16, 2005, 04:02:35 PM »
When i click the desktop icon to access the actual virus scanner, my cursor turns into a waiting symbol for a few seconds then i get nothing. the main program won't launch. the monitors seem to work fine, but the main program won't launch

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Main Program won't open
« Reply #1 on: September 16, 2005, 04:17:53 PM »
Which is your Windows? 98, Me, XP?
Do you use any other antivirus in your computer?
Do you use Internet Explorer as browser?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?
The best things in life are free.

Offline armedmonkey

  • Newbie
  • *
  • Posts: 18
Re: Main Program won't open
« Reply #2 on: September 17, 2005, 03:50:56 PM »
 Which is your Windows? 98, Me, XP?
Do you use any other antivirus in your computer?
Do you use Internet Explorer as browser?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

I use XP.
I don't use any other AntiVirus
I obviously have internet explorer, but i mostly use firefox

I've tried repairing and uninstalling, i've even tried removing stray registry entries between uninstalls.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Main Program won't open
« Reply #3 on: September 17, 2005, 04:59:28 PM »
If you go to your avast! folder, can you manually run

C:\Program Files\Alwil Software\Avast4\ashsimpl.exe
or
C:\Program Files\Alwil Software\Avast4\ashsimp2.exe

What do you get?
The best things in life are free.

Offline armedmonkey

  • Newbie
  • *
  • Posts: 18
Re: Main Program won't open
« Reply #4 on: September 17, 2005, 05:01:39 PM »
same thing... a waiting cursor and the nothing. but something to note is that the processes actually stay in memory (Taskmanager)...

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Main Program won't open
« Reply #5 on: September 17, 2005, 07:23:23 PM »
same thing... a waiting cursor and the nothing. but something to note is that the processes actually stay in memory (Taskmanager)...
Can you save a list of the running processes?
Use http://www.sysinternals.com/Utilities/ProcessExplorer.html to save as a txt file.
Any of them could be blocking avast! to load...
Do you use WindowBlinds?
The best things in life are free.

Offline armedmonkey

  • Newbie
  • *
  • Posts: 18
Re: Main Program won't open
« Reply #6 on: September 17, 2005, 08:28:50 PM »
Nope, no windowblinds...


Process   PID   CPU   Description   Company Name
System Idle Process   0   93      
 Interrupts   n/a   1   Hardware Interrupts   
 DPCs   n/a      Deferred Procedure Calls   
 System   4         
  smss.exe   844      Windows NT Session Manager   Microsoft Corporation
   csrss.exe   900      Client Server Runtime Process   Microsoft Corporation
   winlogon.exe   924      Windows NT Logon Application   Microsoft Corporation
    services.exe   968   1   Services and Controller app   Microsoft Corporation
     ati2evxx.exe   1180      ATI External Event Utility EXE Module   ATI Technologies Inc.
     svchost.exe   1196      Generic Host Process for Win32 Services   Microsoft Corporation
      mim.exe   2864      mim   Musicmatch, Inc.
      siSpamFilterEngine.exe   2272         GIANT Company Software
     svchost.exe   1288      Generic Host Process for Win32 Services   Microsoft Corporation
     svchost.exe   1404      Generic Host Process for Win32 Services   Microsoft Corporation
     svchost.exe   1556      Generic Host Process for Win32 Services   Microsoft Corporation
     svchost.exe   1596      Generic Host Process for Win32 Services   Microsoft Corporation
     LEXBCES.EXE   1816      LexBce Service   Lexmark International, Inc.
      LEXPPS.EXE   1888      LEXPPS.EXE   Lexmark International, Inc.
     spoolsv.exe   1844      Spooler SubSystem App   Microsoft Corporation
     Nhksrv.exe   2020         
     RedGate.Profiler.Service.exe   2036      Red Gate ANTS Profiler Service   (c) Red Gate Software Ltd 2003
     aswUpdSv.exe   276         
     ashServ.exe   356   1   avast! antivirus service   
     inetinfo.exe   420      Internet Information Services   Microsoft Corporation
     mdm.exe   440      Machine Debug Manager   Microsoft Corporation
     sqlservr.exe   520      SQL Server Windows NT   Microsoft Corporation
     sqlservr.exe   576      SQL Server Windows NT   Microsoft Corporation
     oodag.exe   1216      O&O Defrag Agent   O&O Software GmbH
     snmp.exe   1328      SNMP Service   Microsoft Corporation
     svchost.exe   1576      Generic Host Process for Win32 Services   Microsoft Corporation
     wdfmgr.exe   1632      Windows User Mode Driver Manager   Microsoft Corporation
     WinVNC.exe   1636      TightVNC Win32 Server   Constantin Kaplinsky
     MsPMSPSv.exe   2128      WMDM PMSP Service   Microsoft Corporation
     mDNSResponder.exe   2212      Bonjour Service   Apple Computer, Inc.
     ashMaiSv.exe   2780      avast! e-Mail Scanner Service   ALWIL Software
     ashWebSv.exe   2808      avast! Web Scanner   ALWIL Software
     alg.exe   2924      Application Layer Gateway Service   Microsoft Corporation
     iPodService.exe   2420      iPodService Module   Apple Computer, Inc.
    lsass.exe   980      LSA Shell (Export Version)   Microsoft Corporation
    ati2evxx.exe   4060      ATI External Event Utility EXE Module   ATI Technologies Inc.
explorer.exe   408      Windows Explorer   Microsoft Corporation
 TrayServer.exe   580      ObjectBar TrayServer   Stardock
 CTHELPER.EXE   1344      CtHelper Application   Creative Technology Ltd
 jusched.exe   1368      Java(TM) 2 Platform Standard Edition binary   Sun Microsystems, Inc.
 siService.exe   1372         GIANT Company Software, inc.
  siSpamFilterEngine.exe   2836         GIANT Company Software
  siMain.exe   5604         GIANT Company Software inc.
 point32.exe   1380      Microsoft IntelliPoint   Microsoft Corporation
 daemon.exe   1388      Virtual DAEMON Manager   DAEMON'S HOME
 realsched.exe   1492      RealNetworks Scheduler   RealNetworks, Inc.
 MACVNTFY.EXE   1504      Mediafour Mac Volume Notifications   Mediafour Corporation
 PtLUWorker.exe   1528         
 iTunesHelper.exe   1716      iTunesHelper Module   Apple Computer, Inc.
 ashDisp.exe   2412      avast! service GUI component   
 Minimizer.exe   2488          
 ctfmon.exe   2504      CTF Loader   Microsoft Corporation
 StatBar.exe   2544      StatBar   Globe Software
  firefox.exe   73368      Firefox   Mozilla
   WinRAR.exe   1320         
    procexp.exe   76208   4   Sysinternals Process Explorer   Sysinternals
 atitray.exe   2552      ATI Tray Tools   Ray Adams
 TeaTimer.exe   2572   1   System settings protector   Safer Networking Limited
 ContextLauncher.exe   2580          
  OUTLOOK.EXE   5452      Microsoft Office Outlook   Microsoft Corporation
 sqlmangr.exe   1172      SQL Server Service Manager   Microsoft Corporation
 EasyNote.exe   340         
  Note.exe   3912         
  Note.exe   372         
 HOTSYNC.EXE   2876      HotSync┬« Manager Application   Palm, Inc.
 Proxomitron.exe   2968      The Proxomitron   Groom-A-Zebu (tm) 
 trillian.exe   2992      Trillian   Cerulean Studios
 winamp.exe   3012      Winamp   Nullsoft
MMDiag.exe   1748      Logging and tracing manager   Musicmatch, Inc.

Process: Procexp Pid: -2

Type   Name

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Main Program won't open
« Reply #7 on: September 18, 2005, 01:10:10 AM »
Can you post a little bit more about:
RedGate.Profiler.Service.exe, daemon.exe, MACVNTFY.EXE, PtLUWorker.exe, atitray.exe, ContextLauncher.exe
I do not recognize them...

These ones could be problematic... what happens if you close them and test?
WinVNC.exe, TrayServer.exe, TeaTimer.exe, Proxomitron.exe

It's not easy for a one shot guess... but if I can, Proxomitron...
The best things in life are free.

Offline armedmonkey

  • Newbie
  • *
  • Posts: 18
Re: Main Program won't open
« Reply #8 on: September 18, 2005, 01:19:05 AM »
I should mention that it did open at one point, and most of these processes were around then.

redgate.profiler.service.exe is something used for getting performance indicators on .net applications. (had it for a wihle)
daemon.exe = daemon-tools, its for emulating cd images (had it)

Macvntfy is from a program called xplay, it's for ipods.. i don't remember how long i've had it, but i closed it and still nothing

PtLUWorker.exe is a pda sync process.

atitray = ATI graphics card driver

ContextLauncher.exe is a program i wrote... shouldn't cause any problems, and the main program has loaded alongside it before.

(It wasn't proxomitron, and its' worked with proxomitron and teatimer and winvnc before)

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Main Program won't open
« Reply #9 on: September 18, 2005, 01:27:59 AM »
Armedmonkey, it's not easy...  :(
I helped another user with this problem, maybe you can search the board.
He should only start avast in Safe Mode...
If you change avast4.ini file settings (click Settings in my signature) transforming your settings into the skinless appearance, will it work?
Other possibility, but I'm just guessing, if you change the Database=ODBC value for Database=XML
Did you downgrade from Pro (or Trial) version to Home?
Are you at the administrator account?
The best things in life are free.

Offline armedmonkey

  • Newbie
  • *
  • Posts: 18
Re: Main Program won't open
« Reply #10 on: September 18, 2005, 01:37:13 AM »
i tried those... nothing.

How do you start in safe mode?

I didn't downgrade, and i'm on an administrator account.

thanks for trying to help me by the way:)

i'm going to try to find the thread you are talking about

[edit]I found the thread, and i tried disabling skinning and registering the file... no good =(
« Last Edit: September 18, 2005, 01:41:19 AM by armedmonkey »

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Main Program won't open
« Reply #11 on: September 18, 2005, 02:50:13 AM »
How do you start in safe mode?
Boot Windows in Safe Mode (pressing F8 while booting) and after boot, start avast! through Start Menu > avast! antivirus > avast!

thanks for trying to help me by the way:)
I found the thread, and i tried disabling skinning and registering the file... no good =(
Can you post a link to it? Maybe I can dig there and found something...
The best things in life are free.

Offline armedmonkey

  • Newbie
  • *
  • Posts: 18
Re: Main Program won't open
« Reply #12 on: September 18, 2005, 02:52:19 AM »
oh i thought you meant start avast in safe mode....


http://forum.avast.com/index.php?topic=15270.0  <-- thread

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Main Program won't open
« Reply #13 on: September 18, 2005, 02:59:27 AM »
oh i thought you meant start avast in safe mode....
Sorry... but if you've tried to register and nothing... that thread did not help.
Strange, I never had this problem... I can't follow any way to find a solution...
I think but nothing...
Did you try to uninstall and install again?
The best things in life are free.

Offline armedmonkey

  • Newbie
  • *
  • Posts: 18
Re: Main Program won't open
« Reply #14 on: September 18, 2005, 03:01:22 AM »
yeah i tried that... well thanks for trying to help, i think i'll just hope that i don't have to do any manual searches until the new version comes out, or maybe i'll beta  test =)