Hi,
I have just tried it on Windows with both Firefox and Chrome, and it worked as expected. Without being connect to Secureline, the BBC iplayer told me that I can not see the video because I am outside UK. By selecting London, United Kingdom, it connected me to VPN. Then I hit refresh on the BBC page and it started working.
The
www.whatismyipaddress.com says in IP Info that I am in Londo and the ISP is Avast Software s.r.o. Everything seems to be correct.
shelley8, mikeh2, could you please post data from whatismyipaddress.com? Also, can you verify that you do not use some kind of HTTP proxy server? It could be that the web traffic goes to the VPN tunnel but instead of going to BBC, it first goes to your configured HTTP proxy, which would lie outside UK.