Author Topic: unable to access internet after boot scan  (Read 2660 times)

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unable to access internet after boot scan
« on: February 25, 2015, 03:41:02 PM »
I ran a boot scan per the Avast free version yesterday, it took almost 8 hours to complete and when it was done I can no longer access IE or chrome, and avast itself says I am not connected to the internet even though my signal is good.  Can someone assist?

Offline Pondus

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Re: unable to access internet after boot scan
« Reply #1 on: February 25, 2015, 03:42:46 PM »
why did you run a boot scan?
was anything detected and removed?....if so, what. you may post a screenshot


REDACTED

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Re: unable to access internet after boot scan
« Reply #2 on: February 25, 2015, 04:04:24 PM »
It recommended a boot scan on initial installation.  It did find several viruses.  Where is the best place to get a screenshot of the scan log?

Offline Pondus

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Re: unable to access internet after boot scan
« Reply #3 on: February 25, 2015, 04:39:33 PM »
i guess what was detected was moved to chest? .... take screenshot of chest

you may need to open the coulmn so we can see full file path to what was detected

REDACTED

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Re: unable to access internet after boot scan
« Reply #4 on: February 25, 2015, 05:07:02 PM »
I saved screenshots of the opened columns, how do I put the pic in the post?  It won't let me copy and paste.  When I hit "insert image" on the toolbar I just get "" in the post.

Offline Pondus

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Re: unable to access internet after boot scan
« Reply #5 on: February 25, 2015, 05:16:33 PM »
below the box you write in ..... Attachments and other options


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Re: unable to access internet after boot scan
« Reply #6 on: February 27, 2015, 12:12:19 AM »
Here is the log from the chest.  The scan was run from 2/23 to 2/24

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Re: unable to access internet after boot scan
« Reply #7 on: February 27, 2015, 12:14:44 AM »
Here are the logs.  The scan was done from 2/23 to 2/24, took about 8 hours.

Offline Pondus

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Re: unable to access internet after boot scan
« Reply #8 on: February 27, 2015, 01:49:28 AM »
For help, follow instructions here and attach requested logs    https://forum.avast.com/index.php?topic=53253.0