Author Topic: Grime Fighter Refund - No Response  (Read 2191 times)

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Offline mmorchees

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Grime Fighter Refund - No Response
« on: March 09, 2015, 01:49:40 PM »
I purchased Grime Fighter on the 27th February 2015 and couldn't get it to work so applied for a refund the same day as per the posts I'd read on the forums here.

I'm still awaiting a reply and wondered how long the process takes and when I should hear back?

Offline Eddy

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Re: Grime Fighter Refund - No Response
« Reply #1 on: March 09, 2015, 01:54:01 PM »
Some general information:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

Do you have the latest avast version ? (2015.10.2.2214)
What happens if you try to run GrimeFighter ?
« Last Edit: March 09, 2015, 01:56:16 PM by Eddy »

Offline Davidek

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Re: Grime Fighter Refund - No Response
« Reply #2 on: March 09, 2015, 04:44:40 PM »
Hi mmorchees,

If you post your refund ticket number here I can follow up for you.

Best regards,

Davidek

Offline mmorchees

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Re: Grime Fighter Refund - No Response
« Reply #3 on: March 11, 2015, 04:43:30 PM »
Eddy,

In answer to your reply I get a screen saying there is a captive portal and Ive tried several things to make this work, all to no avail.

Davidek,

The ticket number Ive been given is KJQ-468-44008,

Offline Davidek

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Re: Grime Fighter Refund - No Response
« Reply #4 on: March 16, 2015, 11:02:50 AM »
Hi mmorchees,

I forwarded the ticket to our refund team.  If it hasn't already been issued it should be done today.

Best regards,

Davidek