I'm trying to cancel the auto renewal feature on my order. On my order confirmation it says that you must log into "My Subscription Portal" and select the option to disable auto renewal. Here's my problem, I type in my email and the last 5 digits of my credit card and it brings me to the page the says "Manage Subscription" and when it asks for my email address and password, it keeps telling me to enter a valid email. The email address i am entering IS my valid email. I feel like this is just their way of trying to rip me off and get me to pay for something that I do not want to renew when it comes time for renewal. I have written to them , but no one has replied back to me.
Anyone have any idea as to what I should do?
Thanks, Dawn