Unable to disable auto renewal

[REDACTED]

I need help here. I was not aware that Avast Grime Fighter was in auto renewal, I was surprised to see in my credit card statement that I was charged for the renewal. The date was on March 12, 2015. When I try to manage my subscription so that I can disable the auto renewal, I always get an error message that the email address I've entered is wrong or invalid. When I use my email address and the last five digit number of my credit card, I was able to access my order history, but when I clicked on manage subscription, it will ask me again to enter my email address which I do so but when it comes to the password, that's where my issue start. The email confirmation I received for the renewal does not contain a password which I believe should be included. I need to disable the auto renewal because I no longer want to use Avast, I've already switched to Kaspersky.

Here's the detail:
Auto-Renewal Order Summary
 
Product:
Avast GrimeFighter - 1 PC, 1 Year 

Order ID:
14548579400

Price Charged:
Subtotal: $29.99
Tax: $0.00
Total: $29.99

Next Expiration Date:
March 17, 2016

Thanks in advance if someone could help me out.

[Eddy]

Did you used this site ?
https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast&Locale=en_US

[REDACTED]

Hi Eddy,

Thanks for your reply and for trying to help me by providing the link. But before I post my message here, I've already tried what is needed to be done. If you have read my message, I have mentioned that after I logged in (to the same link you have provided) and clicked on the order number as well as the manage my subscription button, it will ask me to enter my email address again and the password, I believe that the password should be the one being provided by Avast when they have sent a confirmation email for the purchase/auto-renewal. Unfortunately, there is no password indicated.

Kindly click on the link for you to check the confirmation email I've received from Avast - http://postimg.org/image/qtgf3trfb/

There's no password so there's no way I can manage my subscription and disable the auto-renewal.

Again, any help would be appreciated.

[Eddy]

This is something for avast/Digital River to have a look at and solve.
Nothing I as user can do for you.

[bob3160]

Hi Eddy,

Thanks for your reply and for trying to help me by providing the link. But before I post my message here, I've already tried what is needed to be done. If you have read my message, I have mentioned that after I logged in (to the same link you have provided) and clicked on the order number as well as the manage my subscription button, it will ask me to enter my email address again and the password, I believe that the password should be the one being provided by Avast when they have sent a confirmation email for the purchase/auto-renewal. Unfortunately, there is no password indicated.

Kindly click on the link for you to check the confirmation email I've received from Avast - http://postimg.org/image/qtgf3trfb/

There's no password so there's no way I can manage my subscription and disable the auto-renewal.

Again, any help would be appreciated.

I've reported your post to a moderator. Let's hope it gets Avast's attention.

[Milos]

Hello,
use https://support.avast.com/ to ask for help with solving the issue.

Milos

[lukas.hasik]

not sure if you did it but from today the Auto renewal is OFF. It shows in our systems as IsAutoRenewal:   False

[REDACTED]

Thank you. I've received an email from Avast that they have disabled the Auto-renewal. My issue has been resolved.

[REDACTED]

I am glad you've got your problem solved.

I have here got exactly same duplicated problem.

Tried every above mentioned on the post and nothing has worked.

[REDACTED]

I also have the EXACT same problem as texon_jscochuan above. I started a ticket but haven't heard back yet. There is an obvious problem here. Stay tuned and good luck to anyone else with this issue.

[REDACTED]

I am having the same problem. Just noticed that the auto-renewal is on my account and I can't disable. Followed the instructions (Nexway) but it says my email or password is incorrect. I copy and pasted that information from the confirmation email on my order #23307792, because it was giving me an error message. Still didn't work. Can anybody tell me why?

[Asyn]

Submit a ticket: https://support.avast.com/Tickets/Submit

[Eddy]

Use: https://www.avast.com/find-order

[REDACTED]

I've tried to disable auto renew. Cant. 
I submitted a ticket twice now and nothing.
order number-
14306666600

[Pondus]

is there any one that use FAQ section?     https://support.avast.com/

Sales: Disabling Automatic Renewal service for Avast orders distributed by DIGITAL RIVER
https://www.avast.com/faq.php?article=AVKB126#artTitle

Sales: Disabling Automatic Renewal service for Avast orders distributed by NEXWAY
https://www.avast.com/faq.php?article=AVKB136#artTitle


ticket system work as first in / first out, if you submit a new ticket you are put back in queue