Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Consumer Products
»
Avast Mobile Security
»
Avast Mobile Security for Android
»
Restoring of your subscription failed...
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Restoring of your subscription failed... (Read 2882 times)
0 Members and 1 Guest are viewing this topic.
REDACTED
Guest
Restoring of your subscription failed...
«
on:
April 20, 2015, 08:38:45 AM »
I did upgrade my Samsung S4 Active Cyanogenmod 12 firmware. After that I did install Avast to my phone again. After that, I can't upgrade to Premium (valid to september 2015). Avast says: Restoring of your subscription failed. Please try again in few minutes.
Logged
Eddy
Avast Evangelist
Maybe Bot
Posts: 31079
Watching (over?) you
Re: Restoring of your subscription failed...
«
Reply #1 on:
April 20, 2015, 11:02:27 AM »
Remove the device form your account.
Then add it again.
See if that solves it.
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: Restoring of your subscription failed...
«
Reply #2 on:
April 20, 2015, 01:57:05 PM »
That did not work. Avast account does not recognice my Phone for paid account. If I try get Premium on from account page, it will go to paying proceed. Can there be any lock files inside phone, which should remove manually?
Logged
REDACTED
Guest
Re: Restoring of your subscription failed...
«
Reply #3 on:
April 21, 2015, 04:19:59 AM »
I am having the same problem with my S3. I even went so far as to purchase new license thinking my old one must have relapsed. I still get the same error message. The only way to solve it "sort of" is to uninstall then re-install and not "Go Premium". However, then I don't have the same features as I need.
I appreciate your support in advance.
Michael
Logged
REDACTED
Guest
Re: Restoring of your subscription failed...
«
Reply #4 on:
April 26, 2015, 03:47:12 AM »
Same problem, just upgraded my phone, removed the old phone from my account and tried going premium on the new one and all I get is the
"Restoring of your subscription failed.
Please try again in a few minutes."
Logged
Asyn
Avast Überevangelist
Certainly Bot
Posts: 76037
Re: Restoring of your subscription failed...
«
Reply #5 on:
April 26, 2015, 08:23:53 AM »
See:
https://forum.avast.com/index.php?topic=170042.0
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Consumer Products
»
Avast Mobile Security
»
Avast Mobile Security for Android
»
Restoring of your subscription failed...