Author Topic: We are sorry, your device ...could not be synchronized...  (Read 1363 times)

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Offline adrianbotea.design

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We are sorry, your device ...could not be synchronized...
« on: May 09, 2015, 08:15:43 PM »
I am getting this error:
"We are sorry, your device ... could not be synchronized because of a temporary issue on our side. Please try deleting it and then add it back to your Avast Account."

What is the problem and how to solve it ?

Thank you

Offline Eddy

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Re: We are sorry, your device ...could not be synchronized...
« Reply #1 on: May 10, 2015, 04:19:16 PM »
As it it clearly says it is a problem at avast's side.
Nothing you can do about it.

Offline Spencer10

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Re: We are sorry, your device ...could not be synchronized...
« Reply #2 on: May 11, 2015, 04:33:40 PM »
As it it clearly says it is a problem at avast's side.
Nothing you can do about it.

I agree the error message is quite clear in explaining its a temporary server side problem.

I have a few question though... It also suggests you try deleting the device from your account and re-adding it...  Does this fix the issue? Will I have problems re-adding the device if I do delete it?

Offline Jon2

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Re: We are sorry, your device ...could not be synchronized...
« Reply #3 on: May 11, 2015, 08:06:52 PM »
I have been getting the same error for the past week or so. None of my devices will show up. I tried deleting one of the devices from the account and then adding--same error reappeared. So no resolution yet.

Have been using Avast anti-theft on our phones for about a couple years and generally works well. Hopefully they can get this fixed soon or will need to check into another product for anti-theft protection.