My android phone is currently locked too. When I turn it on I get the voice message and siren. However, I only had the option to send a recovery PIN, which seemed to go into cyberspace. I did not receive a text message on the secondary mobile phone. I have submitted a support ticket, but have not received a reply yet, and cannot use the phone at all. I have also signed in to my avast! Account through avast! Internet Security and checked the FAQS, but have not been able to find anything useful. Any help would be appreciated.