Please Help. Activation Code has reached its limit?

[edt]

Having had to uninstall Avast (paid version) a couple of times over the last few days due to Safezone not functioning at all, I now find that I cannot insert my license code when I have downloaded Avast again. Each time I try it tells me I have reached my limit for the activation code. Any ideas what I do now as I have over 270 days left on the paid version?
Many thanks for your help in advance
 

[Lisandro]

This does not seem to be a technical issue but rather a sales one.
For sales and related matters, licenses renew, refunds, open a ticket: https://support.avast.com. Please, understand that the forum users can't address these issues.

[Eddy]

login to https://my.avast.com
delete the devices listed and only add the device you have now
That should solve it.

[edt]

Thank you so much Eddy for your reply. I have done what you suggested and deleted the extra accounts which were obviously created each time I reinstalled Avast, but unfortunately it has not fixed the problem for me. It is still stating that 'unfortunately the number of applications has reached its limit
Being a novice I do learn something new each time I read this forum though so thank you all for your input.
 
Sorry, forgot to thank you too Lisandro for replying to my query.

[Eddy]

It can take a bit of time before the changes on my.avast.com take effect although it seems instantly on the website.
I would say wait 1 or 2 days before adding your current device to your account.

[moroni]

login to https://my.avast.com
delete the devices listed and only add the device you have now
That should solve it.

Sorry but that won't work.

edt, go here and retrieve your license as a .avastlic file https://www.avast.com/en-us/resend-license-paid.php
The number of activations using the activation code is indeed restricted to a number I don't recall but I believe is 5
The license file can be reinstalled as many times as needed/wanted.

[Eddy]

hmm, it did work for several people.

Does this mean that when you have the license resend it is different from the one someone already has ?
Or is the license file always the same, but the activation code has a limitation ?

[moroni]

The license re-sent is the same license file users get when they first purchase it. The license file can be re-used as many times as needed, but the activation code is limited to, I believe, 5 times.

[DavidR]

The license re-sent is the same license file users get when they first purchase it. The license file can be re-used as many times as needed, but the activation code is limited to, I believe, 5 times.

Surely using the license.avastlic as many times as you like would be the same as using the activation code, which I would presume is contained within the license and is extracted when you use the license file.

Or is the activation code completely separate from the license file ?

If so - To me that doesn't make sense having a restriction on the activation code but not on the license file use. Not that I'm advocating a restriction on the license file use, but to allow the same unlimited use on the activation code.

[mchain]

Agree with no restrictions on activation since the user already has a valid licence.  Total machine usage limit should be sufficient if the licence is paid for, so it would not be possible to run more than three machines on the same licence at the same time, if that is what an user has.  If free, the licence would be for a single user, good for 1 year and registered at only one email address.

Process for cleaning up and fixing program errors and failures within avast should not be made more complicated than it already is when the need to resort to a clean install is called for.

Is there a workaround for this user?

[EDIT:]  Since the need to re-install was caused by Safe Zone Browser not working as it should, suggest you go here to check to see if you've other issues with your system, and start a new topic here:  https://forum.avast.com/index.php?board=4.0
Also attach files from the first three programs within your new topic:  https://forum.avast.com/index.php?topic=53253.0

[Rednose]

As SafeZone is not functioning : Is the OP using MBAM Premium, or has he activated the trial ?

Greetz, Red.

[edt]

As SafeZone is not functioning : Is the OP using MBAM Premium, or has he activated the trial ?

Greetz, Red.

Thanks Rednose
Yes I am using MBAM premium. Is this what you think could be restricting the Safezone facility? I am afraid I am a novice so please explain in the simplest of terms if you could.   

[Rednose]

Hi edt

There is a known issue between SafeZone and MBAM Premium. Try this :

- First go to : Avast! - Settings - Active Protection - File System Shield - Customise - Exclusions - Add ... and add the following list of Malwarebytes programs. This list is specific to Malwarebytes Anti-Malware 2.0.

For 32-bit Windows Vista or Windows 7 or Windows XP:

C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 or Windows 8:

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

- Next go to : Avast! - Settings - Active Protection - Tools - SafeZone - Customise - Reset SafeZone - Yes ... etc.

- Than reboot your system, and let me know if that works for you.

Greetz, Red.

[edt]

Hi Red
Done all of that but no difference, still cannot access safezone. MBAM is Premium 2.1.6.1022 so those settings must not be appropriate? I'm in windows8/64.

[Rednose]

If you uninstall MBAM, reboot your system and reset SafeZone, is it working than as it should ?

Greetz, Red.