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Author Topic: Avast blocking my network  (Read 4169 times)

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Avast blocking my network
« on: June 01, 2015, 06:39:54 PM »
Avast has set my network as public/high risk but it isn't giving me access to the internet. I've called twice, each time they want to sell me on a service provided to clean my computer. I know this is not the issue but no one is really listening to me. Can you please help?
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Offline Eddy

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Re: Avast blocking my network
« Reply #1 on: June 01, 2015, 08:18:01 PM »
What exact version of avast ?
What exact OS/SP ?
Any other security (related) software installed ? (or did you)
How is the network setup ?
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Re: Avast blocking my network
« Reply #2 on: June 01, 2015, 10:14:31 PM »
Windows 8.1
Avast version 150531-1
Program version 2015.10.2.2218
No other security on my computer
Not sure how network is set up
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Offline bob3160

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Re: Avast blocking my network
« Reply #3 on: June 01, 2015, 10:18:27 PM »
Which version of Avast ??? Free, Pro, Internet Suite etc.
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Offline Eddy

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Re: Avast blocking my network
« Reply #4 on: June 01, 2015, 10:32:55 PM »
Quote
Not sure how network is set up
It is your network. Why don't you know how the setup is ?
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Re: Avast blocking my network
« Reply #5 on: June 01, 2015, 11:18:30 PM »
Not sure who you are but back it off. It is a network set up that I didn't do. Make sense?
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Offline Pondus

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Re: Avast blocking my network
« Reply #6 on: June 01, 2015, 11:59:14 PM »
see here  https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar recovery Scan Tool ..... run as instructed and attach the two diagnostic logs



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Offline polonus

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Re: Avast blocking my network
« Reply #7 on: June 02, 2015, 12:02:54 AM »
Hi you Annabelle2,

Next to doing what Pondus advice is,
know that it is the Avast Network Scan alerting, now you could try and get the insecurity confirmed via this scan:
https://campaigns.f-secure.com/router-checker/
Not as revealing as the Avast console network scan, but good for a quick and dirty. Tell us what it finds?

polonus
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Re: Avast blocking my network
« Reply #8 on: June 02, 2015, 12:13:36 AM »
The network I'm having the issue on is at work and it wont allow me to run those programs. I know it's a setting in Avast because I use it 5 days a week and it never had an issue until I purchased Avast internet security. I connect to a medical facility so it's pretty locked down except for approved websites. I can't even get to that now.
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Offline Pondus

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Re: Avast blocking my network
« Reply #9 on: June 02, 2015, 12:17:14 AM »
Quote
I know it's a setting in Avast because I use it 5 days a week and it never had an issue until I purchased Avast internet security.
what AV did you use before avast?
did you uninstall it before installing avast?

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Re: Avast blocking my network
« Reply #10 on: June 02, 2015, 12:18:44 AM »
I was using Avast free edition.
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Offline Pondus

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Re: Avast blocking my network
« Reply #11 on: June 02, 2015, 12:21:57 AM »
Quote
The network I'm having the issue on is at work and it wont allow me to run those programs.
can you do it from home?
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Offline bob3160

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Re: Avast blocking my network
« Reply #12 on: June 02, 2015, 12:24:21 AM »
Quote from: Annabelle2 on June 02, 2015, 12:18:44 AM
I was using Avast free edition.
So it's obviously the Avast Firewall Module that needs to be adjusted.
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Re: Avast blocking my network
« Reply #13 on: June 02, 2015, 12:24:46 AM »
No problem at home
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Re: Avast blocking my network
« Reply #14 on: June 02, 2015, 12:26:01 AM »
That is correct Bob. Avast isn't happy that I bought their software and now wants to charge me almost $200 when I know for a fact it's a setting and not an issue with my laptop.
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