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Author Topic: May have some malware :(  (Read 6512 times)

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May have some malware :(
« on: July 12, 2015, 09:22:34 PM »
Hello guys. My computer has not been working properly. The internet browser freezes and says "not responding". Also, anytime I play a video it keeps on buffering. In addition, I get like threat updates everynow and then
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Offline Pondus

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Re: May have some malware :(
« Reply #1 on: July 12, 2015, 09:28:10 PM »
We need some logs before we can help, follow instructions here    https://forum.avast.com/index.php?topic=53253.0

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Re: May have some malware :(
« Reply #2 on: July 13, 2015, 01:30:38 AM »
Thank you. Here are some logs
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Re: May have some malware :(
« Reply #3 on: July 13, 2015, 01:32:40 AM »
And here are the other logs.
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Offline essexboy

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Re: May have some malware :(
« Reply #4 on: July 13, 2015, 03:43:55 PM »
Could you let me know if this makes a difference

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
Task: {691B3CB4-CAB5-4BCD-9EE3-5453B7132A44} - System32\Tasks\Win Defrag => C:\Users\nita\AppData\Roaming\Updater\winupd.exe <==== ATTENTION
C:\Users\nita\AppData\Roaming\Updater
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that
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Re: May have some malware :(
« Reply #5 on: July 13, 2015, 09:47:52 PM »
Thank you very much. I think this is the log.
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Offline essexboy

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Re: May have some malware :(
« Reply #6 on: July 13, 2015, 10:39:23 PM »
How is the computer behaving now ?
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Re: May have some malware :(
« Reply #7 on: July 14, 2015, 05:56:20 AM »
I don't think the computer has randomly shut down today. Were you able to find out what the problem was? Also, is there any other software I can run or do something to clean out the computer or get rid out potential malware? Or anything in general to get the laptop to run as smooth as possible.

Thank you very much for your help.
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Offline essexboy

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Re: May have some malware :(
« Reply #8 on: July 14, 2015, 04:32:03 PM »
Basically I just tidied it up...  What problems are you experiencing ?
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Re: May have some malware :(
« Reply #9 on: July 15, 2015, 02:33:54 AM »
For instance, when I try to watch videos off some website it keeps on loading/lagging. Also, sometimes a website will keep on loading and loading. And the browers sometimes randomly says "not responding" .  Quick question - Im thinking maybe I should restart the whole system. But I was wondering what would happen to the songs on my ipod. Would it be possible to transfer songs from the ipod to the new itunes? Thank you
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Offline essexboy

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Re: May have some malware :(
« Reply #10 on: July 15, 2015, 03:57:47 PM »
Initially I would update windows to 8.1, that may resolve some of the problems 
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Re: May have some malware :(
« Reply #11 on: July 15, 2015, 10:27:07 PM »
Ok. Also, my laptop shuts down on its own and when I turn it back on it says "There was a problem so the computer had to shut down" Would the update help that?
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Re: May have some malware :(
« Reply #12 on: July 15, 2015, 10:49:57 PM »
When I try to update to Windows 8.1, I get this message: "windows is getting your 8.1 upgrade ready you will automatically be prompted to install windows 8.1 soon".
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Offline essexboy

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Re: May have some malware :(
« Reply #13 on: July 15, 2015, 11:15:35 PM »
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Re: May have some malware :(
« Reply #14 on: July 15, 2015, 11:37:15 PM »
Thank you. The direct link gave me some options to choose from. I chose this one: Windows 8.1 Update (KB2919355). Is that correct?
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