SecureLine VPN License

[REDACTED]

the fix didnt work with me ,, waiting for a clear fix from the support team

i dont know why its so hard to get secure line to work,, i paid and they charge me fast ,, but now im looking for support i cant contact them easy

[REDACTED]

Followed those directions to a T and sadly, it did not work.

[anarkii]

 

Like the others, sadly, it didn't work. Avast still reports my licence as 'expired'.

[REDACTED]

I haven't tried the workaround. I was just going to wait for the update. I got another email this morning that said the update won't be available until Monday.

[schmidthouse]

I haven't tried the workaround. I was just going to wait for the update. I got another email this morning that said the update won't be available until Monday.

Drop back and report on the 'fix'

[schmidthouse]

I haven't tried the workaround. I was just going to wait for the update. I got another email this morning that said the update won't be available until Monday.

Seems there is a NEW Release that addresses this issue.
Check it out: https://forum.avast.com/index.php?topic=168189.new#new

[anarkii]

Thank you Avast.
Just wanted to confirm the new program update does indeed fix the licence issue and everything is working as it should.
One happy customer

[REDACTED]

I also ran a program update this morning. It ran through several scripts and then prompted me to restart the computer. Upon restart, I was able to successfully insert my VPN license so that it now appears "active".

Maybe engineering turned the helpdesk staff into bad moods for a short period of time. Or maybe they outsourced their helpdesk. Whatever the case, I hope this was a hiccup of what I've come to expect from Avast as it relates to customer service and product experience.

[schmidthouse]

Nice to see all is working as you expect.

[REDACTED]

I had the same issue upgrading from the trial version, until I did *exactly* what it states. "Save to Desktop and double click". Trying to open from Downloads folder was preventing it from working for some reason.

[bob3160]

I had the same issue upgrading from the trial version, until I did *exactly* what it states. "Save to Desktop and double click". Trying to open from Downloads folder was preventing it from working for some reason.

Welcome to the forum.

I suggest that you start your own topic and explain your problem in the proper forum.:
https://forum.avast.com/index.php?board=53.0
Posting in an old thread is never a good idea.

[REDACTED]

I bought a new licence because my first one will expire in 2 weeks. I got a .txt file with a mail afterwards. Can anyone tell me where I have to put this now? I have no idea how to activate it.

[bob3160]

I bought a new licence because my first one will expire in 2 weeks. I got a .txt file with a mail afterwards. Can anyone tell me where I have to put this now? I have no idea how to activate it.

Welcome to the forum.
See if this answers your question:
https://www.youtube.com/watch?v=3BVdFGoFo0s

[REDACTED]

Thank you
Thank you but I don't have that button.
Do you have any other ideas?

[bob3160]

Thank you
Thank you but I don't have that button.
Do you have any other ideas?

Wait for the button to appear. You'll notice I had 5 days remaining when I made this video.