Author Topic: I can not cancel Autorenewal option  (Read 3311 times)

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Offline ferhoba

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I can not cancel Autorenewal option
« on: August 19, 2015, 12:34:17 AM »
Hi. I would like to cancel Autorenewal option. I have tried to do that several times following  an options from mail warning about auto renewal, but it was unsuccessful. Please, can someone help me about this.

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Offline schmidthouse

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Re: I can not cancel Autorenewal option
« Reply #1 on: August 19, 2015, 12:53:02 AM »
You didn't mention what exactly you have tried so here are some options.

Find My Order> Cancel Auto Renewal

https://www.avast.com/find-order


AND

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle


Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle
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Offline ferhoba

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Re: I can not cancel Autorenewal option
« Reply #2 on: August 19, 2015, 01:23:47 AM »
Well, 7 days before automatic renewal I 've receive mail with following text, quot: Thank you for trusting Avast to protect your computer and your online activity. To cancel Automatic-Renewals, just visit avast.com/find-order, sign in, and cancel this feature. So I followed the link, type in ORDER ID given in mail and password. But I was redirected to page where it stand that my Order ID or password was incorrect. And I am 100% sure I typed in correct Order ID and password. Is there any other way to cancel order?

Offline schmidthouse

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Re: I can not cancel Autorenewal option
« Reply #3 on: August 19, 2015, 02:01:06 AM »
Contact Avast support: 
 https://support.avast.com > You could Submit a Support Ticket and explain in detail your issue.

***HP ENVY 15K LT W10 Pro 21H2 64Bit/250GB SSD/16GB Ram/ADU v.22.4b/VS/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.22.4b/VS/SANDBOXIE/HotSpot Shield
 Avast Mobile Ultimate (Android)
LAYERED SECURITY SOFTWARE