web shield will not enable

[REDACTED]

   HI:

I am not computer savee. I updated avast free  and now the web shield will not turn on. I deleted avast and reinstalled. I deleted it in safe mode and reinstalled  but the web shied will not enable . I am using windows vista and firefox as browser

 I assume my computer is at risk without the web shield enabled ?
ANy ideas would be sincerely appreciated

mike

[Pondus]

try avast repair

controlpanel > ad/remove programs > avast > uninstall/change > repair option

[chris...]

Hello,
or if like me , you have no change with repair => back to 2218 version
https://forum.avast.com/index.php?topic=175448.msg1245432#msg1245432

[REDACTED]

Hi GUys:

thanks for responses   i had no repair option just uninstall . so got your uninstaller and used that then reloaded the program in but still no web shield ?  any other ideas

mike

[chris...]

Hello,

you have    necessarily repair option just after you clik on "uninstall"(yes you have to clik on it first) in the controlpanel => 4 other options = "update","change","repair","remove".
If not => it's not avast you have.
   

[REDACTED]

I used the Avast uninstaller and no go still no web shield

uggh i think i am just going to have to get a different anitviral bummer i really like avast

[Rednose]

Hi msn56

Did you use the Avast Uninstall Utility / did a clean install the right way ?

Download the Avast Uninstall Utility to your desktop.
Download the correct version of Avast. 

Avast Free
Avast Pro
Avast Internet Security
Avast Premier

Disconnect from the internet.
Uninstall Avast via control panel.

Run the Uninstall Utility and accept the reboot to safe mode.
Once complete reboot your system.
Reinstall Avast.

Greetz, Red.

[REDACTED]

Yes I used the Avast UNistall utility and it ran immediately  without any issues form what I could tell

[chris...]

Hello,

Of course , "repair" option is not able by the Avast Uninstall Utility , only with windows uninstaller with control panel in normal mode.
However ,like I said before ,  did you try to re-install the old 2218 version ? Some troubles with 2223 and 2225 as far I'm concerned , no more web shield with them....

[Rednose]

Hi msn56

Would you mind if I ask one of our experts to look at your system ?
See this tutorial https://forum.avast.com/index.php?topic=53253.0

Scroll down to "Farbar Recovery Scan Tool" and follow the directions for that tool only.
Attach both FRST.tx and Additions.txt logs in your next reply.

Greetz, Red.

[REDACTED]

HI :

I wanted to get back to everyone on this. I was reading and came across another entry in the forums which suggested reloading this older version

http://public.avast.com/~havel/2218/avast_internet_security_setup.exe

SO I uninstalled using the utility in safe mode then installed this version in safe mode and now it appears that all shields are working!!

HOwever, there is now a big red   X is present on the avast icon indicating that I have renewed my subscription and wants $30 ?

WHats  going on ? 

[Be Secure]

Pls download the Avast Uninstall Utility to your desktop.and reinstall the new version avast! 2015  http://files.avast.com/iavs9x/avast_internet_security_setup.exe

[chris...]

Pls download the Avast Uninstall Utility to your desktop.and reinstall the new version avast! 2015  http://files.avast.com/iavs9x/avast_internet_security_setup.exe

Hello,

yes , but if like some of us , msn56 want to reload v2218 because new version you suggest to download don't work totally (web shield disabled) ?

[Be Secure]

Best you submit a ticket: https://support.avast.com/Tickets/Submit @ msn56

[chris...]

As far I'm concerned , 2 weeks I've send ticket (MIU-684-63686) and 8 days avast received global Package , no news today

@msn56 : are you sure you have input your license code with v2218 ?