Author Topic: avast for mac - Red cross and message: cannot connect to service  (Read 2113 times)

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Offline ChangeAgent

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avast for mac - Red cross and message: cannot connect to service
« on: September 08, 2015, 03:53:56 PM »
Since this AM Avast is not working.  I see a a Red cross when i start Avast and a message: cannot connect to service

Any solutions?

Mac OS 10.9.5
Avast 10.14

Offline ChangeAgent

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Re: avast for mac - Red cross and message: cannot connect to service
« Reply #1 on: September 09, 2015, 08:05:30 AM »
Done some more research.  See pictures.  Still not solved though.

Offline mity

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Re: avast for mac - Red cross and message: cannot connect to service
« Reply #2 on: September 09, 2015, 05:04:57 PM »
Hi,

thanks for the report. The latter is a side effect of non-functioning service. And non-functioning service is really problem. Could you please create a support package and provide it to us? You can find it in application's menu:

Help >> Avast Technical Support >> Generate support package

You may then post the package to me as a private message her on the forum and I will analyze the issue.

Thanks.

Offline ChangeAgent

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Re: avast for mac - Red cross and message: cannot connect to service
« Reply #3 on: September 10, 2015, 06:44:33 PM »
Hi Mity,

I went to Avast WEBforum » Personal Messages » New Message, but can see nowhere how to send the file to you.  What am I doing wrong?