Author Topic: How to submit claim under money-back guarantee? All my efforts already failed...  (Read 11520 times)

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Online bob3160

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You can edit your own post. :)


Thanks, Bob. I did it.
OK. :) I've also reported this to Avast to get you a reply.
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Thanks again, Bob.

Offline Eddy

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Quote
He also clarified that the refund process could take up to a maximum of 15 working days.
Three weeks later, I find that my license still shows as Valid in My Account!
Three weeks = 15 working days
At least in theory you should receive the refund "any minute now" as they say.
Keep in mind that when avast has made the refund it doesn't mean you will receive it right away in your account.
It not only depends on avast but also on what bank(s) are involved.
There are, strangely enough with all the automation, banks that don't transfer money between them in the weekends.
Quote
Vladimir Hornicek confirmed on 21 Sep that online shop had been notified to refund the amount.
I doubt that since it is not a shop that takes care of refunds but avast itself. I guess you read and/or worded it wrong.

I would say wait till the end of this week and see if you have received the refund or not.

On a side note...
It is a good practice to never mention your email on a public webboard.
Everyone can read it and "harvest" it to send you spam and other mails.

Offline lukas.hasik

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@mbr - we (Vladimir) started the refund process. I'd love to make it faster however it's in hands of our India distributor now... Unfortunately the process takes a bit longer than with DigitalRiver.

Please let us know when you receive the money. Our provider estimated that the latest delivery day for the money should be 28.10.

thank you for understanding
Lukas
Quality is also a feature.

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@mbr - we (Vladimir) started the refund process. I'd love to make it faster however it's in hands of our India distributor now... Unfortunately the process takes a bit longer than with DigitalRiver.

Please let us know when you receive the money. Our provider estimated that the latest delivery day for the money should be 28.10.

thank you for understanding
Lukas

Lukas, I appreciate your explaining the situation with regard to change in distributor. I didn't know about that.

Now, I have a good news: I received the money back in my credit card account.

So, its time to close this case with thanks to you and Vladimir at Avast.

Also, thanks to DavidR and Bob3160. For, they voluntarily forwarded my case to those who could have helped expediting the process. This is first time, on any forum, I saw an example of such empathy!

"All's well that ends well"!
« Last Edit: October 16, 2015, 10:30:09 PM by mbr »

Offline DavidR

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You're welcome, glad that your issue is now resolved.
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Online bob3160

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@ mbr,
Glad it's solved. This is the support forum. Just because most of us are volunteers, doesn't mean we don't care.
As you've seen, when Avast is needed, they usually jump in and do their part. (Team work.) :)
If we can ever be of any other service, simply post your problem and someone will jump in. :)
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Bob, could help me also in the same case as I have submitted my request but no actions has been taken on it ...can you please ask someone to look for it..the ticket no. is #233856. It would be very nice of you..
THANKS

Offline Pondus

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@varundevj  reported   ;)

Online bob3160

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Bob, could help me also in the same case as I have submitted my request but no actions has been taken on it ...can you please ask someone to look for it..the ticket no. is #233856. It would be very nice of you..
THANKS
Pondus already did it. :)
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 :( they closed my ticket without giving me any proper reply for ticket #233856, so submitted a new ticket with the whole story of how that day I did two orders and first one was a mistake as I accidentally ordered license for 2 years but I later cancelled it. So the new ticket I submitted is having ticket id #248340. Please report it else my 30 days come to an end and then they will say that 30 days are over and they can't process my refund.
I am most grateful for any help

Offline moroni

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:( they closed my ticket without giving me any proper reply for ticket #233856, so submitted a new ticket with the whole story of how that day I did two orders and first one was a mistake as I accidentally ordered license for 2 years but I later cancelled it. So the new ticket I submitted is having ticket id #248340. Please report it else my 30 days come to an end and then they will say that 30 days are over and they can't process my refund.
I am most grateful for any help

According to our records, the ticket #233856 was closed by yourself ???
Anyhow, you have already requested a refund within 30 days so it will be processed.

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Sorry ,but I didn't close it.