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Author Topic: Updates fail since new version  (Read 9979 times)

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JimTheMuso

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Updates fail since new version
« on: December 04, 2005, 12:29:03 PM »
Updated program last night and now updates don't work again. Red error panel and the log shows this error:

setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000006.
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Offline Vlk

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Re: Updates fail since new version
« Reply #1 on: December 04, 2005, 12:34:01 PM »
Is the "Avast iAVS4 Control Service" started?
Control Panel -> Administrative Tools -> Services.
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JimTheMuso

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Re: Updates fail since new version
« Reply #2 on: December 04, 2005, 12:53:06 PM »
Yes.

Also - just a bit more of the log (in case it helps)

setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000006. 
03/12/2005 20:47:56   SYSTEM   1860   Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000006. 
03/12/2005 20:47:56   SYSTEM   1860   An error has occured while attempting to update. Please check the logs. 
04/12/2005 11:06:03   SYSTEM   1872   Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000006. 
04/12/2005 11:06:06   SYSTEM   1872   An error has occured while attempting to update. Please check the logs.
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Offline Vlk

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Re: Updates fail since new version
« Reply #3 on: December 04, 2005, 01:03:53 PM »
It would be more helpful if you could please post the tail of the file <avast>\setup\setup.log


Thanks
Vlk
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JimTheMuso

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Re: Updates fail since new version
« Reply #4 on: December 04, 2005, 01:11:53 PM »
14:29:51 min/gen  Stopped: 03.12.2005, 14:29:51


18:55:38 min/gen  Started: 03.12.2005, 18:55:38
18:55:38 min/gen  Running setup_av_pro-2db (731)
18:55:38 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
18:55:38 vrb/sys  Computer WinName: JIMSPC
18:55:38 min/sys  Windows Net User: JIMSPC\Jim
18:55:38 min/gen  Cmdline: /downloadpkgs /noreboot /silent /progress 
18:55:38 vrb/gen  DldSrc set to inet
18:55:38 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
18:55:38 min/gen  Old version: 2db (731)
18:55:38 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
18:55:38 vrb/sys  Computer DnsName: jimspc
18:55:38 vrb/sys  Computer Ip Addr: 192.168.0.3
18:55:38 nrm/int  SYNCER: Type: use IE settings
18:55:38 nrm/int  SYNCER: Auth: another authentication, use WinInet
18:55:38 vrb/pkg  Part prg_av_pro-2db is installed
18:55:38 vrb/pkg  Part vps-54802 is installed
18:55:38 vrb/pkg  Part news-44 is installed
18:55:38 vrb/pkg  Part setup_av_pro-2db is installed
18:55:38 min/gen  Old version: 2db (731)
18:55:41 vrb/fil  SetExistingFilesBitmap: 728->136->136
18:55:41 min/gen  GUID: 4d629b7b-6daf-4372-94bf-996a6982d00e
18:55:41 nrm/gen  Server definition(s) loaded for 'main': 34 (maintenance:0)
18:55:41 nrm/gen  SelectCurrent: selected server 'Download33 AVAST server' from 'main'
18:55:42 nrm/gen  Server definition(s) loaded for 'main': 34 (maintenance:0)
18:55:42 nrm/gen  SelectCurrent: selected server 'Download3 AVAST server' from 'main'
18:55:42 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
18:55:42 vrb/pkg  LatestPartInfo: news = news-44
18:55:42 vrb/pkg  LatestPartInfo: program = prg_av_pro-2e3
18:55:42 vrb/pkg  LatestPartInfo: setup = setup_av_pro-2e3
18:55:42 vrb/pkg  LatestPartInfo: vps = vps-54802
18:55:43 vrb/pkg  Part prg_av_pro-2e3 was set to be installed
18:55:43 vrb/pkg  Removed obsolete file part-prg_av_pro-2db.vpu
18:55:43 vrb/pkg  Part setup_av_pro-2e3 was set to be installed
18:55:43 vrb/pkg  Removed obsolete file part-setup_av_pro-2db.vpu
18:55:43 vrb/pkg  IsFullOkay: setup_av_pro-2e3.vpu - not okay
18:55:43 nrm/gen  Server definition(s) loaded for 'main': 34 (maintenance:0)
18:55:43 nrm/gen  SelectCurrent: selected server 'Download30 AVAST server' from 'main'
18:55:43 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
18:55:43 vrb/pkg  LatestPartInfo: news = news-44
18:55:43 vrb/pkg  LatestPartInfo: program = prg_av_pro-2e3
18:55:43 vrb/pkg  LatestPartInfo: setup = setup_av_pro-2e3
18:55:43 vrb/pkg  LatestPartInfo: vps = vps-54802
18:55:43 vrb/pkg  FilterOutExistingFiles: 136 & 136 = 0
18:55:43 vrb/pkg  IsFullOkay: setif_av_pro-2e3.vpu - not okay
18:55:43 vrb/pkg  IsFullOkay: setup_av_pro-2e3.vpu - not okay
18:55:43 vrb/pkg  FilterOutExistingFiles: 136 & 136 = 0
18:55:43 vrb/pkg  IsFullOkay: setif_av_pro-2e3.vpu - not okay
18:55:43 vrb/pkg  IsFullOkay: setup_av_pro-2e3.vpu - not okay
18:55:44 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setif_av_pro-2e3-2db.vpu, returned 0x00000000
18:55:44 vrb/pkg  Diff ok, created: setif_av_pro-2e3.vpu
18:55:45 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-2e3-2db.vpu, returned 0x00000000
18:55:46 vrb/pkg  Diff ok, created: setup_av_pro-2e3.vpu
18:55:46 min/gen  setup: updated
18:55:46 min/gen  setif: updated
18:55:46 nrm/pkg  Transferred files: 10
18:55:46 nrm/pkg  Transferred bytes: 96464
18:55:46 nrm/pkg  Transfer time: 3374 ms
18:55:46 vrb/int  Sending stats 'http://download30.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
18:55:46 vrb/fil  NeedReboot=false
18:55:46 min/gen  Return code: 0x20000010 [New setup available.]
18:55:46 min/gen  Stopped: 03.12.2005, 18:55:46

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Offline Vlk

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Re: Updates fail since new version
« Reply #5 on: December 04, 2005, 01:14:13 PM »
Is this the last thing that's in the log?? This comes from the yesterday's program update.


BTW are you logged on as admin while invoking the update?
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JimTheMuso

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Re: Updates fail since new version
« Reply #6 on: December 04, 2005, 01:18:34 PM »
Yes... and yes.
I have to go out so will reply to anything else in about one hour. Thanks for help.
Jim
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Offline Vlk

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Re: Updates fail since new version
« Reply #7 on: December 04, 2005, 01:23:26 PM »
Did the yesterday's update complete successfully?
I'm still wondering what may be causing such strange problems on your machine...

What if you re-download the installation program and re-run it?
http://www.avast.com/eng/programs.html


Thanks
Vlk
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JimTheMuso

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Re: Updates fail since new version
« Reply #8 on: December 04, 2005, 02:12:27 PM »
Well I have just been out as I said during which time I closed the machine. On returning home I booted up again and got the same update error. There has already been some speculation in other threads that ProcessGuard may have something to do with these problems - even though many of them happened  with PG disabled. Anyway, I have just disabled PG and, in Avast program settings, requested an update. It immediately reinstalled the updates and requested a reboot - which I did. I am now leaving PG disabled until the next automatic update to see what happens. This is the last part of the setup.log now.

The message is too long. Am emailing to you.
« Last Edit: December 04, 2005, 02:15:16 PM by JimTheMuso »
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Offline Lisandro

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Re: Updates fail since new version
« Reply #9 on: December 04, 2005, 06:16:10 PM »
Quote from: JimTheMuso on December 04, 2005, 02:12:27 PM
There has already been some speculation in other threads that ProcessGuard may have something to do with these problems - even though many of them happened  with PG disabled.
PG, even disabled, seems to block or redirect things at low level... the user can't even know what is happening...
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JimTheMuso

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Re: Updates fail since new version
« Reply #10 on: December 04, 2005, 08:25:34 PM »
It's almost impossible for the ordinary user. This seems to have deteriorated (again) into Avast blaming PG and vice versa. Both programs are excellent and are highly regarded and highly rated but, if you are right, then the developers have not ensured they can work with one another. I (and many others I am sure) am spending more time trying to get my security programs working together than I am enjoying the use of my PC. It looks as though I am going to have to choose between the two programs then. Anyway, I will post your comments on the PG forum and see what their response is. I think we all know what they will say. If there was a program which does both jobs effectively I would happily pay good money for it.
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Offline Vlk

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Re: Updates fail since new version
« Reply #11 on: December 04, 2005, 09:41:30 PM »
I can't agree with you on this one, Jim. PG is a program whose goal is to interact with other programs. I don't want to publicly discuss the concrete PRINCIPAL problems I see on this program, but I can say that it is quite aggresive.

Avast updater, on the other hand, is a completely high-level, regular Windows application that downloads some stuff from the internet, and unpacks it. It does not, in any way, interact with PG (or any other program, with the exception of avast).

So it's quite clear which program is to blame in this case. You can call it "incompatiblity" (which is sort of neutral term) but the truth is, it's PG that is preventing the updater from working, and not vice versa...


Thanks
Vlk
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JimTheMuso

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Re: Updates fail since new version
« Reply #12 on: December 04, 2005, 11:48:07 PM »
OK point taken. I must admit what you say makes sense. Also, as you say in your email, let's see if anything is said on Wilder's. Just the same, speaking as a home end user, if it comes to make your mind up time, which is more important for me? A good antivirus or a good program which stops ANYTHING from running without permission? It would be nice to have both but I think Avast has to win - if only because it needs less intervention from me and specifically targets nasties. So, I suspect I will be unistalling Avast, then PG and then re-installing Avast - but I'll hold off a bit longer to see what happens. Thanks for your help.
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JimTheMuso

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Re: Updates fail since new version
« Reply #13 on: December 05, 2005, 12:39:15 PM »
Just for info: I have left PG in learning mode (I know this makes it more or less useless but it's just to see what happens for now), and on boot up this morning Avast updated the virus database automatically with no problem. I am going to put it (PG) into normal mode now and see what happens when the next auto update comes.
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X

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Re: Updates fail since new version
« Reply #14 on: December 05, 2005, 03:20:30 PM »
I'm having the same or a similiar problem with my Automatic updates.  I don't know what Program Guard (PG) is tho.  Can someone explain it please?  Is it something I would have conciously installed?

A  screen print of the error message is attached.
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