Author Topic: Avast says unprotected then starts it back but cancels the scan.  (Read 8536 times)

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Offline kaylachan1990

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Avast says unprotected then starts it back but cancels the scan.
« on: December 18, 2015, 12:55:06 AM »
For the past two days, Avast will suddenly say "You are un protected" and then either turn itself back on, or will do it when I click it. However every time it does this it stops my full system scan before it can scan full system and I fear this will cause it to not catch a virus. How to fix this? Also two of the five times this has happened a thing came up saying something wanted to turn avast off if I agreed to let it (it had an automatic timer that avast would say no for me thankfully.)

Offline schmidthouse

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #1 on: December 18, 2015, 01:13:44 AM »
You could try a 'Repair' of your Avast Installation: https://www.avast.com/faq.php?article=AVKB204
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
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RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline kaylachan1990

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #2 on: December 18, 2015, 01:23:27 AM »
Hopefully this tip works! Thank you either way!

Offline schmidthouse

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #3 on: December 18, 2015, 01:39:36 AM »
You're welcome
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
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Offline kaylachan1990

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #4 on: December 18, 2015, 02:24:01 AM »
Sadly the problem seems to be continuing, the part where it asks for a program to turn off avast seems to have stopped, but it is still suddenly going unprotected and stopping the full system and the quick scans.

Offline Asyn

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #5 on: December 18, 2015, 08:50:04 AM »
Attach your basic diagnostic logs. (MBAM, FRST and aswMBR)
Instructions: https://forum.avast.com/index.php?topic=53253.0
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #6 on: December 18, 2015, 05:13:53 PM »
Attach your basic diagnostic logs. (MBAM, FRST and aswMBR)
Instructions: https://forum.avast.com/index.php?topic=53253.0

Yes the starting and stopping of scans is worry-some and having the OS checked out for malware as Asyn has directed is definitely the way to go now :)
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline kaylachan1990

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #7 on: December 18, 2015, 05:35:24 PM »
Okay, I'll try to work these things out and post the three results as soon as possible.

Offline kaylachan1990

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #8 on: December 18, 2015, 11:18:51 PM »
Okay finished all three scans and attached all four files. The good news is Malwarebytes didn't find any infected files so that's something. I don't know how to read other two scans though. I hope this info will help this problem get figured out!

Offline essexboy

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #9 on: December 18, 2015, 11:20:46 PM »
You still have Norton 360 installed and running

Quote
S3 SRTSP; C:\Windows\System32\Drivers\NISx64\1406000.01B\SRTSP64.SYS [796760 2013-05-16] (Symantec Corporation)
R3 SRTSPX; C:\Windows\system32\drivers\NISx64\1406000.01B\SRTSPX64.SYS [36952 2013-03-04] (Symantec Corporation)
R3 SymDS; C:\Windows\system32\drivers\NISx64\1406000.01B\SYMDS64.SYS [493656 2013-05-21] (Symantec Corporation)
R3 SymEFA; C:\Windows\system32\drivers\NISx64\1406000.01B\SYMEFA64.SYS [1139800 2013-05-23] (Symantec Corporation)
S4 SymELAM; C:\Windows\system32\drivers\NISx64\1406000.01B\SymELAM.sys [23448 2012-06-20] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2013-09-09] (Symantec Corporation)
R3 SymIRON; C:\Windows\system32\drivers\NISx64\1406000.01B\Ironx64.SYS [224416 2013-03-04] (Symantec Corporation)
R3 SymNetS; C:\Windows\System32\Drivers\NISx64\1406000.01B\SYMNETS.SYS [433752 2013-04-24] (Symantec Corporation)
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

« Last Edit: December 18, 2015, 11:23:02 PM by essexboy »

Offline kaylachan1990

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #10 on: December 18, 2015, 11:39:37 PM »
Okay, will uninstall that and see if that helps, but that's been automatically on this computer since I got it out of box. Never had trouble before. Hoping that is the reason though!

Offline kaylachan1990

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #11 on: December 19, 2015, 02:50:00 AM »
The problem is still persisting. While getting rid of Norton seems to have made the program work LONGER and doing it at 35% instead of somewhere between 0% and 20% it's still doing it.

Offline Rednose

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #12 on: December 19, 2015, 03:02:24 AM »
Hi kaylachan1990 :)

Perform a fresh scan with Farbar Recovery Scan Tool and attach the FRST.txt file to your next reply.
essexboy will help you further.

Greetz, Red.
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Offline kaylachan1990

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #13 on: December 19, 2015, 03:40:00 AM »
Alright, finished the rescan!

Offline Rednose

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Re: Avast says unprotected then starts it back but cancels the scan.
« Reply #14 on: December 19, 2015, 03:45:52 AM »
I have send essexboy a pm to remind him.

Greetz, Red.
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