Author Topic: After removing Avast - Avast Upgrade Utility keeps popping up  (Read 23603 times)

0 Members and 1 Guest are viewing this topic.

Offline garce.mba2001

  • Newbie
  • *
  • Posts: 4
After removing Avast - Avast Upgrade Utility keeps popping up
« on: January 08, 2016, 02:33:33 AM »
I recently uninstalled Avast.
Something was left behind apparently because there is a Avast upgrade utility window that pops up. I have downloaded your avastclear and booted to safe mode but that didnt do the trick and window still pops up.
Please advise. I will include  FRST.txt now and Addition.txt once somebody clarify how to attach a file to a post

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6719
  • When you think you know, Think Again
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #1 on: January 08, 2016, 02:59:40 AM »
A 'Screenshot' of the popup would be good.
« Last Edit: January 08, 2016, 03:03:43 AM by schmidthouse »
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.2.2452b/Secureline VPN v.5.9b/ADU v.21.1b/ASB v.88.2b/ACP 21.1b/ SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.2.2452b/ADU v.21.1b/ACP 21.1/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6719
  • When you think you know, Think Again
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #2 on: January 08, 2016, 03:01:57 AM »
Attachments and other Options ;)
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.2.2452b/Secureline VPN v.5.9b/ADU v.21.1b/ASB v.88.2b/ACP 21.1b/ SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.2.2452b/ADU v.21.1b/ACP 21.1/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline garce.mba2001

  • Newbie
  • *
  • Posts: 4
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #3 on: January 08, 2016, 03:47:46 AM »
Thanks for the help. Adding attachments this time...
I do not have a copy of the pop up
The window title is "Avast upgrade utility"
It said something like Windows 10 version of Avast is ready. As I mentioned I already uninstalled Avast but this still comes up


Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6719
  • When you think you know, Think Again
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #4 on: January 08, 2016, 05:12:42 AM »
You're welcome.
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.2.2452b/Secureline VPN v.5.9b/ADU v.21.1b/ASB v.88.2b/ACP 21.1b/ SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.2.2452b/ADU v.21.1b/ACP 21.1/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline essexboy

  • Malware removal instructor
  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #5 on: January 08, 2016, 01:23:42 PM »
Try this

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
C:\Program Files\Common Files\AV\avast! Antivirus
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
2016-01-06 15:43 - 2015-10-01 21:25 - 00000000 ____D C:\WINDOWS\System32\Tasks\AVAST Software
Task: {4F3385DF-E4F0-4007-9702-38888F3DF7C2} - System32\Tasks\AVAST Software\Avast upgrade utility => C:\Program Files\Common Files\AV\avast! Antivirus\upgrade.exe [2016-01-01] (AVAST Software)
C:\Program Files\AVAST Software
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

Offline garce.mba2001

  • Newbie
  • *
  • Posts: 4
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #6 on: January 08, 2016, 03:24:21 PM »
Log requested.

Offline essexboy

  • Malware removal instructor
  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #7 on: January 08, 2016, 04:21:59 PM »
Popup gone ?

Offline garce.mba2001

  • Newbie
  • *
  • Posts: 4
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #8 on: January 08, 2016, 05:00:19 PM »
I need to have my wife log in to verify. For some reasons it only happened (very persistently) with her account only
I do see that files under common files / AV /etc have been removed

Offline MikeA01730

  • Newbie
  • *
  • Posts: 4
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #9 on: April 12, 2016, 10:54:11 PM »
I got rid of this annoyance by running Computer Management/System Tools/Task Scheduler, then displaying the Task Scheduler Library, selecting AVAST Software, and deleting the 2 tasks in that library and the AVAST Software library itself. 

I then deleted folder C:\Program Files\Common Files\AV and it's contents. 

That seemed to do it. 

Mike

Offline porchdog

  • Newbie
  • *
  • Posts: 8
Re: After removing Avast - Avast Upgrade Utility keeps popping up
« Reply #10 on: July 10, 2016, 08:17:56 PM »
MikeA's method also worked for me. I tried several times to install the Windows 10 upgrade and was only successful when I uninstalled Avast Free (simply disabling the shields did not work). I was surprised when the Avast upgrade message kept popping up even after choosing "Never" as the reminder frequency. Digging down and removing the avastAntiVirus folder did the trick! I also checked the Task Scheduler and found a remnant of a different Avast action there, and removed it.
« Last Edit: July 10, 2016, 09:58:21 PM by porchdog »