Additional License Overwriting Current License

[REDACTED]

I purchased two separate licenses for Endpoint Protection Suite.  One for 5 and then one a few weeks later for 40.  I have installed the Small Office Administration Console.  I added the 40.  Subscriptions correctly show 40.  But then when I add the other 5, instead of showing 45, it only shows 5.  I have submitted a ticket and I'm still waiting to hear from them.  Any ideas on how to fix this?

[Eddy]

They are two seperate licenses, as you say so yourself.
So you will either have 5 or 40, never 45.
If you want 45 you need a extension of a license or a new one that covers them.

[Asyn]

Contact support, they can merge them.
-> https://support.business.avast.com/hc/en-us

Edit: Corrected link.

[ClayL]

Contact support, they can merge them.
-> https://support.avast.com/support/tickets/new

The above link is support for our consumer products.

Avast Business Support is now based in the US and can be reach at https://support.business.avast.com/hc/en-us if you have any questions or concerns please let us know.

The above link is support for our consumer products.

[Asyn]

Thanks Clay, corrected the link.

[Michael P.]

I purchased two separate licenses for Endpoint Protection Suite.  One for 5 and then one a few weeks later for 40.  I have installed the Small Office Administration Console.  I added the 40.  Subscriptions correctly show 40.  But then when I add the other 5, instead of showing 45, it only shows 5.  I have submitted a ticket and I'm still waiting to hear from them.  Any ideas on how to fix this?

Hello,

The consoles can only accept 1 license file at a time, so it's overwriting the other when you insert a different. As Asyn said, please contact our support department and they can assist with merging them.

Thanks,
Michael P.
AVAST Business Support Team

[REDACTED]

Hej avast jeg har købt en fuld pakke beskyttelse.  Men af lige vælg har jeg fået et hacker angreb.

Kan i hjælpe mig med at komme af med dem.??

Mvh kim

[Asyn]

Hi Kim, please post English here.