Author Topic: Your product is very misleading  (Read 18250 times)

0 Members and 1 Guest are viewing this topic.

Offline mrdeanhelpston

  • Newbie
  • *
  • Posts: 7
Re: Your product is very misleading
« Reply #15 on: April 30, 2016, 11:41:52 PM »
I am a paid subscriber to Avast  Prermier. Could someone please advise me HOW to turn these ads off?
I have reduced the Popup durations to 1 second in "Settings" except for "Show popups for other Avast
Produccts" (which I have unticked). Is this all that is needed?  Many thanks.

Mike

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2234
Re: Your product is very misleading
« Reply #16 on: May 01, 2016, 12:00:48 AM »
I am a paid subscriber to Avast  Prermier. Could someone please advise me HOW to turn these ads off?
I have reduced the Popup durations to 1 second in "Settings" except for "Show popups for other Avast
Produccts" (which I have unticked). Is this all that is needed?  Many thanks.

Mike

Avast Settings>General>Pop-Ups>[untick] Show popup offers for other Avast products.

You don't need to make the duration 1 second, mines is at default of 20 seconds and I have no pop-ups.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44554
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Your product is very misleading
« Reply #17 on: May 01, 2016, 12:02:09 AM »
I am a paid subscriber to Avast  Prermier. Could someone please advise me HOW to turn these ads off?
I have reduced the Popup durations to 1 second in "Settings" except for "Show popups for other Avast
Produccts" (which I have unticked). Is this all that is needed?  Many thanks.

Mike
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline RejZoR

  • Polymorphic Sheep
  • Serious Graphoman
  • *****
  • Posts: 9353
  • We are supersheep, resistance is futile!
    • RejZoR's Flock of Sheep
Re: Your product is very misleading
« Reply #18 on: May 01, 2016, 12:22:40 AM »
That doesn't change the fact this is enabled by default and the ad is hugely misleading and confusing to casual users. These need to go because they harm avast! reputation more than it helps sell licenses...
Visit my webpage Angry Sheep Blog

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2234
Re: Your product is very misleading
« Reply #19 on: May 01, 2016, 12:24:02 AM »
That doesn't change the fact this is enabled by default and the ad is hugely misleading and confusing to casual users. These need to go because they harm avast! reputation more than it helps sell licenses...

I agree that the popups should be disabled at default for paid users.

Why would paid users want ads for?
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline Coolmario88

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1551
  • Bronies make the web go round
Re: Your product is very misleading
« Reply #20 on: May 01, 2016, 02:09:05 AM »
Just got the ad once again today! Avast you really need to respond..  >:(
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44554
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Your product is very misleading
« Reply #21 on: May 01, 2016, 02:09:22 AM »
That doesn't change the fact this is enabled by default and the ad is hugely misleading and confusing to casual users. These need to go because they harm avast! reputation more than it helps sell licenses...

I agree that the popups should be disabled at default for paid users.

Why would paid users want ads for?
A point I made a long time ago but it is still checked by default. :( 
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44554
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Your product is very misleading
« Reply #22 on: May 01, 2016, 02:11:12 AM »
Just got the ad once again today! Avast you really need to respond..  >:(
They need to pull this thing and any others like it.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Coolmario88

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1551
  • Bronies make the web go round
Re: Your product is very misleading
« Reply #23 on: May 01, 2016, 02:11:47 AM »
Just got the ad once again today! Avast you really need to respond..  >:(
They need to pull this thing and any others like it.
+1
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline Shaun985

  • Jr. Member
  • **
  • Posts: 76
Re: Your product is very misleading
« Reply #24 on: May 01, 2016, 02:46:57 AM »
Agreed.  These ads make Avast look bad, period.  Focus on better detection rates, less false positives, improving the product etc. and people will naturally convert from free to paid.

Offline Vapor

  • Sr. Member
  • ****
  • Posts: 246
Re: Your product is very misleading
« Reply #25 on: May 01, 2016, 06:43:12 AM »
Quote
That doesn't change the fact this is enabled by default and the ad is hugely misleading and confusing to casual users. These need to go because they harm avast! reputation more than it helps sell licenses...
Quote
I agree that the popups should be disabled at default for paid users.
Quote
Agreed.  These ads make Avast look bad, period.  Focus on better detection rates, less false positives, improving the product etc. and people will naturally convert from free to paid.
I couldn't agree more ;)

Offline RejZoR

  • Polymorphic Sheep
  • Serious Graphoman
  • *****
  • Posts: 9353
  • We are supersheep, resistance is futile!
    • RejZoR's Flock of Sheep
Re: Your product is very misleading
« Reply #26 on: May 01, 2016, 08:43:54 AM »
That doesn't change the fact this is enabled by default and the ad is hugely misleading and confusing to casual users. These need to go because they harm avast! reputation more than it helps sell licenses...

I agree that the popups should be disabled at default for paid users.

Why would paid users want ads for?
A point I made a long time ago but it is still checked by default. :(

You are missing my point entirely. Ads can be there, it's the wording they chose for them that is totally backwards. They opted to pretty much scare the user about firewall being turned off even though they never had it on to begin with. But most users don't know that, they freak out what's wrong with avast!. That's not the way to gain paid users. Or free ones. Fake AV's used such tactics, remember? Showing hundreds of viruses on computer even though there really weren't any (apart from the Fake AV itself).

The firewall popup is perfectly fine and can be there, it's the wording that needs to improve.

Upgrade to enable enhanced firewall and improve computer security!

Sounds very different compared to original scare tactic, doesn't it? It brings the message, but in a positive way.
Visit my webpage Angry Sheep Blog

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2234
Re: Your product is very misleading
« Reply #27 on: May 01, 2016, 02:07:34 PM »
That doesn't change the fact this is enabled by default and the ad is hugely misleading and confusing to casual users. These need to go because they harm avast! reputation more than it helps sell licenses...

I agree that the popups should be disabled at default for paid users.

Why would paid users want ads for?
A point I made a long time ago but it is still checked by default. :(

You are missing my point entirely. Ads can be there, it's the wording they chose for them that is totally backwards. They opted to pretty much scare the user about firewall being turned off even though they never had it on to begin with. But most users don't know that, they freak out what's wrong with avast!. That's not the way to gain paid users. Or free ones. Fake AV's used such tactics, remember? Showing hundreds of viruses on computer even though there really weren't any (apart from the Fake AV itself).

The firewall popup is perfectly fine and can be there, it's the wording that needs to improve.

Upgrade to enable enhanced firewall and improve computer security!

Sounds very different compared to original scare tactic, doesn't it? It brings the message, but in a positive way.

Well that's true too.

You do have a valid point.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11665
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: Your product is very misleading
« Reply #28 on: May 01, 2016, 06:21:32 PM »
Thanks for the feedback. I think you have a valid point here.
We have turned off the campaign now.

Thanks,
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline stibi

  • Sr. Member
  • ****
  • Posts: 386
Re: Your product is very misleading
« Reply #29 on: May 01, 2016, 06:32:14 PM »
The fact remains, the ad makes it seem like something is wrong with avast!, technically. Which often freaks out users and makes the opposite effect. It's stupid and misleading.
And besides - Windows has a usefull firewall that does it's job. Don't need another one.

We have turned off the campaign now.

Thank you ...