Author Topic: Win10 Cannot Restart After Upgrade from Avast Free Beta to Avast IS  (Read 2085 times)

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Offline yigido

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I have to report my problem about this version.
Windows 10 Home 64bit (fully updated- and clean install. It is not upgraded from Win7 or Win8.1)
Avast Free Antivirus 2016.12.1.2265

- Installed Avast Free Antivirus latest beta (from here)
- Installation completed and restarted the PC
- Downloaded my avast license from 'my.avast.com' account (2 year/1 PC IS license)
- Inserted the license to Avast Free Beta - it downloads the paid components
- After some time, Avast asked me to restart my system
- Clicked to restart... and my notebook cannot restart. I do not understand what happened, the only change was Avast on my PC
I inserted the boot USB and re-installed Windows 10 to avoid this problem. Please try to fix this. Thanks...
« Last Edit: May 25, 2016, 12:29:03 PM by yigido »

Offline Eddy

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Perform a clean installation of IS and see if it solves the problem.

Offline yigido

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Perform a clean installation of IS and see if it solves the problem.
Clean IS install has no problem. The problem was upgrading from Free  to IS with license file.
Thanks

Offline Asyn

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The problem was upgrading from Free  to IS with license file.
Thanks

Known issues:
- User interface might freeze after inserting a license
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0