Author Topic: Passwords Synchronization  (Read 16485 times)

0 Members and 1 Guest are viewing this topic.

Offline Štěpán Doubal

  • Avast Team
  • Newbie
  • *
  • Posts: 8
Re: Passwords Synchronization
« Reply #45 on: September 19, 2017, 12:40:07 PM »
Hi,
If you have forgot your master password and have not another device connected to synchronisation you have only one option and it is restore your access by backup e-mail.
If you have lost even backup e-mail you have lost definitely your records. Reason of this situation is we are really focused on safety. You can register by another e-mail and enter new passwords or you can write on our support and ask for reset account. After reset you can register via you e-mail which you used before but no secure records (no stored passwords) will persist the reset. For contact support you can use form in application settings.

Avast Passwords Team
« Last Edit: September 19, 2017, 12:49:58 PM by Štěpán Doubal »

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 36335
  • 57 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Passwords Synchronization
« Reply #46 on: September 19, 2017, 02:49:19 PM »
Hi,
If you have forgot your master password and have not another device connected to synchronisation you have only one option and it is restore your access by backup e-mail.
If you have lost even backup e-mail you have lost definitely your records. Reason of this situation is we are really focused on safety. You can register by another e-mail and enter new passwords or you can write on our support and ask for reset account. After reset you can register via you e-mail which you used before but no secure records (no stored passwords) will persist the reset. For contact support you can use form in application settings.

Avast Passwords Team
If this is a quote from someone at Avast, then please post the link to that quote. Do not make your post appear as though it's from the Avast Password Team.

Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.6.2307, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Štěpán Doubal

  • Avast Team
  • Newbie
  • *
  • Posts: 8
Re: Passwords Synchronization
« Reply #47 on: September 25, 2017, 01:50:43 PM »
Thank you for advice.
I made some changes on my profile.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 36335
  • 57 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Passwords Synchronization
« Reply #48 on: September 25, 2017, 04:09:51 PM »
Thank you for advice.
I made some changes on my profile.
:)
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.6.2307, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Céline16

  • Newbie
  • *
  • Posts: 1
Re: Passwords Synchronization
« Reply #49 on: October 04, 2017, 05:06:30 PM »
Hello, i need help... I don't ménage toi enter on AVAST PASSWORD in my smartphone. The principal password works on my computer, but every time i trust to enter it toi have acces to the smartphone application,  It's impossible.

Cloud tu help me.

Plus, the synchronisation doesn't work...

Thanks for your help

Céline

Offline Ben148

  • Newbie
  • *
  • Posts: 2
Re: Passwords Synchronization
« Reply #50 on: November 01, 2017, 12:59:11 AM »
I love Avast.  However, the password synchronization function is the weirdest of the functions.  Great idea.  Horrible implementation!  I have tried everything in here to synchronize between two windows and one android device.  All of them believe they are primary.  There is no place to enter a danged synch code and I am getting really fed up.  Never receive an email to allow the synchronization. 

I pay for this service, so expect it to work.  It should be as simple as signing into your account (with the normal account username and password) along with the master password.  Why the convoluted process that doesn't seem to work for most people?

Offline Martin Kvetko

  • Avast team
  • Full Member
  • *
  • Posts: 156
Re: Passwords Synchronization
« Reply #51 on: November 01, 2017, 11:33:05 AM »
I love Avast.  However, the password synchronization function is the weirdest of the functions.  Great idea.  Horrible implementation!  I have tried everything in here to synchronize between two windows and one android device.  All of them believe they are primary.  There is no place to enter a danged synch code and I am getting really fed up.  Never receive an email to allow the synchronization. 

I pay for this service, so expect it to work.  It should be as simple as signing into your account (with the normal account username and password) along with the master password.  Why the convoluted process that doesn't seem to work for most people?

Well, the process works for most of the people, problem arise when you do something you don't expect to affect your synchronization account (e.g. delete data from you Passwords app on Android).
Our process of trusting devices is IMHO most secure way how to share such sensitive data as logins are. Unfortunately it is very complex and we had to make plenty of design decisions which badly affected user experience to reach such secure sharing platform. We are now working on more simple but still similarly secure solution.
Passwords synchronization is not paid feature and we are also not pushing that as we know user may get easily to the troubles and even explaining how it actually works doesn't seems to be solving the problem. If you have 3 devices which are primary and they are not synchronizing then you you have to be logged in with 3 different my avast accounts. The code you get is not meant to re-type it is meant for validation only. You don't need to allow synchronzation via email, you will only receive backup link you may later use for restore/authorization in case of all trusted devices lost.