Thank you Walter! with the utility and your help, I am "norton free", I do still have a system works icon when I open Control Panel, and also the "Go back" still shows on start up, although it is not in the add/remove programs. I have changed start up file to bypass this, but can't seem to get rid of the Icon on the Control panel.
I have installed Avast for home user, it goes out to the web periodically, but I have not seen any problems with it so far. It seems to be a much better product.
Also, I should have added that I am running Windows 98 on an old PC, and I did not experience that problem with the add/remove files menu, (thankfully).
The last few days have been crazy, and l did not pay for the Norton TEch support, but I did go out and buy a full copy of Norton SysWorks 2004, thinking that this would have helped me, but I am going to send away for the refund, and use the Microsoft user utilities for cleaning up the drive, backups, etc.
By the way, the problems that I had experienced were so extensive, I found over 850 registry keys still installed, and the norton tech support told me,(before I paid the money, thankfully), that it would probably be a fix of RELOADING THE OS!
Why is it that every tech support expert wants to do this so quickly? They have one idea, and when that doesn't work, you have to format the C drive and reload everything. And at that point the Norton pay for use support does not help you because you are no longer dealing with a Norton product.
Well I could go on and on, but someone should sue this company!.
Again thank you for your help, I will continue with Avast, and continue to lurk on this forum, I have learned a lot.
Gabby 2140