Author Topic: Please bring back the "Remote assistance"  (Read 64357 times)

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Offline cautela

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Please bring back the "Remote assistance"
« on: June 22, 2016, 04:44:02 PM »
I'm very unhappy that "Remote assistance" has been removed in Version 12.1.2272.

I used it quite a lot to support my parents and found it very handy that I didn't need to install a third party tool for this purpose on my parents laptops (like e.g. Teamviewer).

Please Avast, bring back the "Remote assistance"!


Everybody who agrees with me, let's vote for this together.
Genutzte Version: "Avast! Free Antivirus" unter "Windows 7 Home Premium SP1 (64-Bit) und "Windows 7 Professional SP1 (64-Bit)"

Offline Grimslade

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Re: Please bring back the "Remote assistance"
« Reply #1 on: June 22, 2016, 08:06:41 PM »
Totally agree with you, I'm also extremely unhappy with the decision Avast have taken in removing "Remote Assistance" from the latest version of Avast (12.1.2272).

I used this feature quite a lot to provide IT support to several elderly aunt's of mine both in their seventies and they often need help with very basic computer things.

Please Avast, bring back "Remote Assistance" !

Offline winactive

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Re: Please bring back the "Remote assistance"
« Reply #2 on: June 23, 2016, 09:26:36 AM »
Completely agree. Could be a dealbreaker this version 12, I'm already unhappy and have reinstalled version 11.

Offline Eddy

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Re: Please bring back the "Remote assistance"
« Reply #3 on: June 23, 2016, 09:39:33 AM »
Windows has a build in Remote Assistance option called MSRA

Offline cautela

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Re: Please bring back the "Remote assistance"
« Reply #4 on: June 23, 2016, 10:35:31 AM »
Windows has a build in Remote Assistance option called MSRA

That's correct. But it's not as easy and self-explaining as the Avast solution was.
Genutzte Version: "Avast! Free Antivirus" unter "Windows 7 Home Premium SP1 (64-Bit) und "Windows 7 Professional SP1 (64-Bit)"

Offline Grimslade

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Re: Please bring back the "Remote assistance"
« Reply #5 on: June 23, 2016, 11:36:30 AM »
Windows has a build in Remote Assistance option called MSRA

Avast's Remote Assistance solution was really easy to use.

The built-in remote desktop that's included with Windows is just too finicky and is simply a pain in the butt to try and use, especially when I'm trying to provide support to elderly family members who are not very computer savvy.


Offline Andrey,pro

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Re: Please bring back the "Remote assistance"
« Reply #6 on: June 23, 2016, 11:08:01 PM »
I'm very unhappy that "Remote assistance" has been removed in Version 12.1.2272.

I used it quite a lot to support my parents and found it very handy that I didn't need to install a third party tool for this purpose on my parents laptops (like e.g. Teamviewer).

Please Avast, bring back the "Remote assistance"!


Everybody who agrees with me, let's vote for this together.
+1 Lots of useres used Avast Remote Assistance to help their friends/parents

Offline avast423

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Re: Please bring back the "Remote assistance"
« Reply #7 on: June 23, 2016, 11:26:26 PM »
REMOTE ASSISTANCE was an outstanding feature that set AVAST apart from the other antivirus products free or paid...
It was a very important easy to use feature the will be sorely missed that was a secure way to obtain remote control.

Offline yhorror

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Re: Please bring back the "Remote assistance"
« Reply #8 on: June 23, 2016, 11:33:47 PM »
+1

The "Remote assistance" function for many years make Avast the AV of choice for me, for all my relatives, and for many of my friends that rely on my ability to "fix" their Windows. Without it, Avast is a very regular AV that has many competing alternatives.

Offline tylerfox

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Re: Please bring back the "Remote assistance"
« Reply #9 on: June 23, 2016, 11:56:48 PM »
+100500 Please bring back the "Remote assistance"

Offline avast423

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Re: Please bring back the "Remote assistance"
« Reply #10 on: June 24, 2016, 12:13:03 AM »
- Removed Remote assistance - not used enough and not a core functionality

MSRA is no substitute for AVAST remote support a product that worked across many versions of windows.


Offline Gandalf1369

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Re: Please bring back the "Remote assistance"
« Reply #11 on: June 24, 2016, 02:53:55 AM »
I agree with everyone else.  Bring back Remote Assistance!!!!!!
Windows 10 (64bit); 8GB RAM; Malwarebytes Anti-Malware Pro; avast Free (latest version)

Offline Alikhan

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Re: Please bring back the "Remote assistance"
« Reply #12 on: June 24, 2016, 03:05:26 AM »
A security suite purpose is to protect the user and not to offer remote assistance.

There are far better alternatives such as TeamViewer etc and it is in the best interests to let Avast focus on the security side to prevent users from getting infected with malware.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline Be Secure

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Re: Please bring back the "Remote assistance"
« Reply #13 on: June 24, 2016, 03:12:43 AM »
A security suite purpose is to protect the user and not to offer remote assistance.

There are far better alternatives such as TeamViewer etc and it is in the best interests to let Avast focus on the security side to prevent users from getting infected with malware.
+1
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Offline Alikhan

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Re: Please bring back the "Remote assistance"
« Reply #14 on: June 24, 2016, 05:05:50 AM »
Yes, in my opinion Avast cleanup should be a seperate program from the anti-virus.

Safe price should also be removed.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •