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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cautela on June 22, 2016, 04:44:02 PM

Title: Please bring back the "Remote assistance"
Post by: cautela on June 22, 2016, 04:44:02 PM
I'm very unhappy that "Remote assistance" has been removed in Version 12.1.2272.

I used it quite a lot to support my parents and found it very handy that I didn't need to install a third party tool for this purpose on my parents laptops (like e.g. Teamviewer).

Please Avast, bring back the "Remote assistance"!


Everybody who agrees with me, let's vote for this together.
Title: Re: Please bring back the "Remote assistance"
Post by: Grimslade on June 22, 2016, 08:06:41 PM
Totally agree with you, I'm also extremely unhappy with the decision Avast have taken in removing "Remote Assistance" from the latest version of Avast (12.1.2272).

I used this feature quite a lot to provide IT support to several elderly aunt's of mine both in their seventies and they often need help with very basic computer things.

Please Avast, bring back "Remote Assistance" !
Title: Re: Please bring back the "Remote assistance"
Post by: winactive on June 23, 2016, 09:26:36 AM
Completely agree. Could be a dealbreaker this version 12, I'm already unhappy and have reinstalled version 11.
Title: Re: Please bring back the "Remote assistance"
Post by: Eddy on June 23, 2016, 09:39:33 AM
Windows has a build in Remote Assistance option called MSRA
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on June 23, 2016, 10:35:31 AM
Windows has a build in Remote Assistance option called MSRA

That's correct. But it's not as easy and self-explaining as the Avast solution was.
Title: Re: Please bring back the "Remote assistance"
Post by: Grimslade on June 23, 2016, 11:36:30 AM
Windows has a build in Remote Assistance option called MSRA

Avast's Remote Assistance solution was really easy to use.

The built-in remote desktop that's included with Windows is just too finicky and is simply a pain in the butt to try and use, especially when I'm trying to provide support to elderly family members who are not very computer savvy.

Title: Re: Please bring back the "Remote assistance"
Post by: Andrey,pro on June 23, 2016, 11:08:01 PM
I'm very unhappy that "Remote assistance" has been removed in Version 12.1.2272.

I used it quite a lot to support my parents and found it very handy that I didn't need to install a third party tool for this purpose on my parents laptops (like e.g. Teamviewer).

Please Avast, bring back the "Remote assistance"!


Everybody who agrees with me, let's vote for this together.
+1 Lots of useres used Avast Remote Assistance to help their friends/parents
Title: Re: Please bring back the "Remote assistance"
Post by: avast423 on June 23, 2016, 11:26:26 PM
REMOTE ASSISTANCE was an outstanding feature that set AVAST apart from the other antivirus products free or paid...
It was a very important easy to use feature the will be sorely missed that was a secure way to obtain remote control.
Title: Re: Please bring back the "Remote assistance"
Post by: yhorror on June 23, 2016, 11:33:47 PM
+1

The "Remote assistance" function for many years make Avast the AV of choice for me, for all my relatives, and for many of my friends that rely on my ability to "fix" their Windows. Without it, Avast is a very regular AV that has many competing alternatives.
Title: Re: Please bring back the "Remote assistance"
Post by: tylerfox on June 23, 2016, 11:56:48 PM
+100500 Please bring back the "Remote assistance"
Title: Re: Please bring back the "Remote assistance"
Post by: avast423 on June 24, 2016, 12:13:03 AM
- Removed Remote assistance - not used enough and not a core functionality

MSRA is no substitute for AVAST remote support a product that worked across many versions of windows.

Title: Re: Please bring back the "Remote assistance"
Post by: Gandalf1369 on June 24, 2016, 02:53:55 AM
I agree with everyone else.  Bring back Remote Assistance!!!!!!
Title: Re: Please bring back the "Remote assistance"
Post by: Alikhan on June 24, 2016, 03:05:26 AM
A security suite purpose is to protect the user and not to offer remote assistance.

There are far better alternatives such as TeamViewer etc and it is in the best interests to let Avast focus on the security side to prevent users from getting infected with malware.
Title: Re: Please bring back the "Remote assistance"
Post by: Be Secure on June 24, 2016, 03:12:43 AM
A security suite purpose is to protect the user and not to offer remote assistance.

There are far better alternatives such as TeamViewer etc and it is in the best interests to let Avast focus on the security side to prevent users from getting infected with malware.
+1
Title: Re: Please bring back the "Remote assistance"
Post by: Alikhan on June 24, 2016, 05:05:50 AM
Yes, in my opinion Avast cleanup should be a seperate program from the anti-virus.

Safe price should also be removed.
Title: Re: Please bring back the "Remote assistance"
Post by: stibi on June 24, 2016, 10:17:56 AM
A security suite purpose is to protect the user and not to offer remote assistance.
Exact - I don't need a kind of leatherman for 20 totally different purposes.

Everything that's not connected with malware like passwords, remote control, shopping (how crazy ist this in our environment?) etc..  should be removed from malware scanners.

The problem behind is that other products like AVG do the same and pack crap together for advertising and fishing for money.

I fear we must live with that.
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on June 24, 2016, 10:51:31 AM

+1

The "Remote assistance" function for many years make Avast the AV of choice for me, for all my relatives, and for many of my friends that rely on my ability to "fix" their Windows. Without it, Avast is a very regular AV that has many competing alternatives.

Exactly! That's a very good point. The remote assistance was THE outstanding feature which made Avast the AntiVirus solution of my choice.

Without the remote assistance Avast is just an ordinary Anti Virus Product like all the others!
Title: Re: Please bring back the "Remote assistance"
Post by: stibi on June 24, 2016, 11:01:29 AM
Then you may use the older version...
Title: Re: Please bring back the "Remote assistance"
Post by: stephane.vignoli on June 24, 2016, 11:53:45 AM
+1.

I agree.

"Remote assistance" was the "Plus" that Avast had compared to the other products.

I hope you will go back quickly.

It's sure that I will have a look at the other antivirus now.


Stéphane (french user).
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on June 24, 2016, 01:01:42 PM
Then you may use the older version...

Great! What an insubstantial answer:-(
Title: Re: Please bring back the "Remote assistance"
Post by: TheDean on June 24, 2016, 07:11:34 PM
Then you may use the older version...

I actually attempted to install an older version on a friend's pc, today. None of the older versions had a checkbox for Remote Assistance. I even used Avastclear to remove the installed Avast version.

Count me among those who are disappointed with this decision. I have an extended family I provide tech support for (no charge). I have Avast installed on all of their computers---some use the free version, others have opted for a paid subscription.

Several changes over the years have prompted me to consider another AV. SafePrice addon (before it was optional), SafeBrowser install (without even asking--and with some rather disturbing security issues), Cleanup added to the free version (simply to pop up an enticement to upgrade---it didn't actually work in the free version), etc.

I don't begrudge Avast a way to make money, and/or promote upgrading to users of their free version. But some of the methods ("Your Firewall is Disabled!") seem a bit unscrupulous. for a security company trying to maintain a good reputation.

I have an idea. Why not make the Remote Assistance available in the paid version? Clearly there are many who use it, and it might give some free users an actual reason to upgrade. I'd force all my relatives to pay $30, or so, for this feature.  Yes, I know there are other options. But if you ever had to do computer support for the elderly, and other completely unsavvy computer users, you might appreciate what a bonus this simply remote application has been.
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on June 24, 2016, 09:20:17 PM
I actually attempted to install an older version on a friend's pc, today. None of the older versions had a checkbox for Remote Assistance.

But the previous Version V 11.2.2262 had this checkbox for sure. Maybe you just have overseen it.

But I strongly believe that it's not recommendable to use older Versions of AntiVirus applications due to security reasons.
Title: Re: Please bring back the "Remote assistance"
Post by: Para-Noid on June 25, 2016, 01:51:09 AM
As Alikhan stated above TeamViewer is an excellent alternative. And it's free for individual use.

https://www.teamviewer.com/en/
Title: Re: Please bring back the "Remote assistance"
Post by: Grimslade on June 25, 2016, 09:44:07 AM
I was thinking of trying Teamviewer out but reading this on the BBC's website has put me off trying it out.

http://www.bbc.co.uk/news/technology-36459015
Title: Re: Please bring back the "Remote assistance"
Post by: Pondus on June 25, 2016, 10:09:25 AM
I was thinking of trying Teamviewer out but reading this on the BBC's website has put me off trying it out.

http://www.bbc.co.uk/news/technology-36459015
https://nakedsecurity.sophos.com/2016/06/04/has-teamviewer-been-hacked-should-you-change-your-password/

Title: Re: Please bring back the "Remote assistance"
Post by: Grimslade on June 25, 2016, 11:02:05 AM
Teamviewer is not an option for me.

The people I'm giving IT support for are family members who are elderly and they don't have smartphones so even though the two step sign-in would be useful in providing an extra layer of security their phones can't recognise the QR code generated.

I really think Avast have underestimated the amount of people who were using the "Remote Assistance" feature, I'm sure many other people who are currently using it are going to be in for a nasty shock as this update gets rolled out automatically over the coming weeks.

I just hope they realised they've made a mistake in removing this extremely useful feature and put it back into Avast in a future version.
Title: Re: Please bring back the "Remote assistance"
Post by: Pondus on June 25, 2016, 11:21:00 AM
There are other options then TeamWiewer

http://www.howtogeek.com/170740/the-best-tools-to-easily-perform-remote-tech-support/
http://pcsupport.about.com/od/remote-access/tp/free-remote-access-software.htm


Title: Re: Please bring back the "Remote assistance"
Post by: cautela on June 25, 2016, 01:09:25 PM
Yes, we all know that there are many other options to perform remote assistance. But this is not the point here, this discussion here is drifting a bit away from it.

Let me repeat:

Avasts remote assistance was by far easier to use and understand than other tools like Teamviewer, especially for the people receiving a remote assistance, which are mainly no computer savvy elderly people. And, not to forget, there was no need to install and explain another application

That's the reason why we would like to have back the very handy Avast solution.
Title: Re: Please bring back the "Remote assistance"
Post by: TheDean on June 25, 2016, 04:45:10 PM
There are other options then TeamWiewer

http://www.howtogeek.com/170740/the-best-tools-to-easily-perform-remote-tech-support/
http://pcsupport.about.com/od/remote-access/tp/free-remote-access-software.htm

It's nice you are trying to provide options. But IMO, if TeamViewer isn't going to work for someone, one of these other tools isn't likely to, as their interfaces/setup are even more challenging. One that is quite a bit easier to use is https://www.join.me/, but I find it to be a steaming pile of fail.

I believe cautela has it right. We know there are alternatives, but the Remote Assistance of Avast was the best tool for many of us. Maybe I'm the suspicious type, but when a feature component is removed (and not simply disabled for the free version), I have to believe there are reasons that haven't been mentioned.
Title: Re: Please bring back the "Remote assistance"
Post by: Pondus on June 25, 2016, 05:31:04 PM
Quote
Maybe I'm the suspicious type, but when a feature component is removed (and not simply disabled for the free version), I have to believe there are reasons that haven't been mentioned.
Lots of problems, many did not get it to work

Search forum for > Remote assistance

Title: Re: Please bring back the "Remote assistance"
Post by: cautela on June 25, 2016, 05:55:23 PM
Quote
Maybe I'm the suspicious type, but when a feature component is removed (and not simply disabled for the free version), I have to believe there are reasons that haven't been mentioned.
Lots of problems, many did not get it to work

That's hard to believe. Avasts solution always worked fine for me.

For my folks and from my experience it was much harder to deal with Microsofts MSRA and other tools like Teamviewer & Co.
Title: Re: Please bring back the "Remote assistance"
Post by: Lisandro on June 25, 2016, 06:07:20 PM
Avasts solution always worked fine for me.
Indeed. It was not dropped due to bugs or problems.
The main goal is to focus (technical) resources in protection features and, in fact, Remote Assistance was a feature used by very few % of Avast's users (and we have this data by telemetry).
Title: Re: Please bring back the "Remote assistance"
Post by: yhorror on June 25, 2016, 07:20:11 PM
The main goal is to focus (technical) resources in protection features and, in fact, Remote Assistance was a feature used by very few % of Avast's users (and we have this data by telemetry).
So you don't need to keep a reason for these "very few % of users" to be your loyal clients anymore?

Anyway, you choose to remove from your product an unique (among competing AV solutions) useful function that works ok (so need a very little further development) and, due to low demand, consume a very few resources of your dedicated servers.

A questionable marketing decision, i wish to say.
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on June 25, 2016, 08:29:22 PM
Avasts solution always worked fine for me.
Indeed. It was not dropped due to bugs or problems.
The main goal is to focus (technical) resources in protection features and, in fact, Remote Assistance was a feature used by very few % of Avast's users (and we have this data by telemetry).


Finally an answer from one of the Avast team. Thank you Lisandro for your information on this!

Well; Focussing in protection features makes sense to me in somehow.

But - as "yhorror" already mentioned - in marketing perspectives you are giving up an advantage against competitors by removing a handy and proper working feature that others just don't have.

That's something that your decision makers should reconsider.
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on June 25, 2016, 09:05:03 PM
Attention folks, check out the german section here https://forum.avast.com/index.php?topic=187825.0

User Asyn just created a questionnaire survey on this issue. You can vote there!

If you're not so good in German, here's the translation of the titel and the 3 given choices.


Titel:

Wollt ihr die Fernunterstützung zurück? >>> Do you want to have the remote assistance back?


Choices:

Ja, unbedingt, habe die Funktion regelmäßig genutzt. >>> Yes, absolutely. I used this feature frequently.

Nein, dieses Tool hat in einem AV nichts verloren. >>> No, such a feature has no place in an AV security suite.

Ist mir eigentlich vollkommen egal. >>> It's actually completely irrelevant to me.


So come on guys. LET'S VOTE THERE! We got only 60 days to do so.
Title: Re: Please bring back the "Remote assistance"
Post by: Grimslade on June 26, 2016, 10:50:55 AM
Attention folks, check out the german section here https://forum.avast.com/index.php?topic=187825.0

User Asyn just created a questionnaire survey on this issue. You can vote there!

If you're not so good in German, here's the translation of the titel and the 3 given choices.

Thanks for the German translation, I've voted for option 1.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on June 28, 2016, 10:41:28 PM
I've added my affirmative vote in that thread and also reported it to Avast for a reply.
If it's not coming back as part of Avast, at least make it available as a free standing program. :)
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on June 28, 2016, 10:44:56 PM
Avasts solution always worked fine for me.
Indeed. It was not dropped due to bugs or problems.
The main goal is to focus (technical) resources in protection features and, in fact, Remote Assistance was a feature used by very few % of Avast's users (and we have this data by telemetry).
Helping a less knowledgeable user in a secure environment isn't exactly not security related. It was also a good selling point of the product. User securely helping user. :)
Title: Re: Please bring back the "Remote assistance"
Post by: Vlk on June 28, 2016, 11:20:58 PM
So surprised to see such a solidarity for RA here!
Seriously, the service was totally underused, we typically only had a few dozens of concurrent RA sessions at a time (compare this to the 200+ million of Avast AV users).

But alas, I do see your point. I think it was a really good idea in the beginning, we just felt a bit embarrassed about its actual implementation and so we decided to get rid of it. As you probably know, it was causing a lot of issues and was quite slow (at least compared to the industry-leading solutions like LogMeIn, TeamViewer etc).

Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that?

Cheers,
Vlk
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on June 28, 2016, 11:28:07 PM
So surprised to see such a solidarity for RA here!
Seriously, the service was totally underused, we typically only had a few dozens of concurrent RA sessions at a time (compare this to the 200+ million of Avast AV users).

But alas, I do see your point. I think it was a really good idea in the beginning, we just felt a bit embarrassed about its actual implementation and so we decided to get rid of it. As you probably know, it was causing a lot of issues and was quite slow (at least compared to the industry-leading solutions like LogMeIn, TeamViewer etc).

Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that?

Cheers,
Vlk
Great. Hurry up. :)
Title: Re: Please bring back the "Remote assistance"
Post by: RejZoR on June 28, 2016, 11:30:24 PM
I just hope it will even work @Vlk ...

I've tried to use it twice and in both cases all I got through was black screen and a cursor. Then I had to do it the old way blind over the phone and never bothered with it because of that... :/ It was a great idea for troubleshooting of systems relatives and friends have, but at least for me it never even worked. Could never figure out why and never got any response from avast! team either. There should still be thread about it somewhere around here...
Title: Re: Please bring back the "Remote assistance"
Post by: Alikhan on June 29, 2016, 12:46:23 AM
So surprised to see such a solidarity for RA here!
Seriously, the service was totally underused, we typically only had a few dozens of concurrent RA sessions at a time (compare this to the 200+ million of Avast AV users).

But alas, I do see your point. I think it was a really good idea in the beginning, we just felt a bit embarrassed about its actual implementation and so we decided to get rid of it. As you probably know, it was causing a lot of issues and was quite slow (at least compared to the industry-leading solutions like LogMeIn, TeamViewer etc).

Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that?

Cheers,
Vlk

I would say, just focus on the security side of things.

There are plenty of third party tools that do the job perfectly as you mentioned and there is a reason why no other AV vendors have remote assistance. The one that was removed never either worked or was painfully slow.

I would also hope cleanup becomes a separate program away from the Anti-Virus suite since it doesn't help security, has problems and currently has high CPU usage problems.


Title: Re: Please bring back the "Remote assistance"
Post by: Be Secure on June 29, 2016, 04:05:40 AM
Quote
instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that?
No need of integrate into Avast for good.There are many alternatives and users can use it separately. :)
Title: Re: Please bring back the "Remote assistance"
Post by: Grimslade on June 29, 2016, 08:43:51 AM
I would say having this feature does help with the security side of things.

Quite often I would use the Remote Assistance feature to remotely log into my elderly relatives computers to go through and make sure everything was up to date on their machines (drivers, programs etc).

I've personally never had any problems with the Remote Assistance that was in Avast, I just hope that this feature comes back soon in a future version of Avast.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on June 29, 2016, 03:36:27 PM
I've used it often to help those who had a problem after I personally persuaded them to change to Avast.
Usually because they were in such a hurry to install Avast that they didn't properly remove their old AV.
Remember, I've told a lot of people about Avast and still do on an ongoing basis: https://forum.avast.com/index.php?topic=78426.0
It was also always well received as one of the helpful features of Avast.

Title: Re: Please bring back the "Remote assistance"
Post by: TheDean on June 29, 2016, 11:44:34 PM
So surprised to see such a solidarity for RA here!
Seriously, the service was totally underused, we typically only had a few dozens of concurrent RA sessions at a time (compare this to the 200+ million of Avast AV users).

But alas, I do see your point. I think it was a really good idea in the beginning, we just felt a bit embarrassed about its actual implementation and so we decided to get rid of it. As you probably know, it was causing a lot of issues and was quite slow (at least compared to the industry-leading solutions like LogMeIn, TeamViewer etc).

Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that?

Cheers,
Vlk

I think it is a great idea---or at least better than nothing. Thank you for considering other options.

What many posters here don't seem to comprehend is, for seriously computer illiterate users, this was an extremely easy solution that required no extra installs. It is far easier to ask my 80-year old aunt to click on the "big orange blob" on her desktop, and talk her through giving me a code, than talking her through a TeamViewer install or Windows remote session. I regularly use TeamViewer for clients, and think it is a great tool. But for many, not having to go through a separate install, and the simple Avast interface is a better solution.

It should no longer surprise me that younger, tech savvy, folks have little empathy for those who are older and/or less tech savvy.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on June 30, 2016, 12:24:40 AM
Some of us are actually Not young but still Tech Savvy. I primarily deal with Seniors so,
the simpler the interface the better and the fewer problems arise while helping the person with a problem. :)
Title: Re: Please bring back the "Remote assistance"
Post by: cehdesigner on June 30, 2016, 01:36:20 AM
I am very sorry avast has dropped remote assistance because I have promoted avast to all my customers because it had remote assistance and one of the best internet security's systems out there and it made it very simple to connect to my customers pc's. I work on customers all over the US!!! Now I got to go back to turbo meeting which is more complicated to use!! I guess I will stop offering avast to my customers!!!!
Title: Re: Please bring back the "Remote assistance"
Post by: Alikhan on June 30, 2016, 01:57:10 AM
I am very sorry avast has dropped remote assistance because I have promoted avast to all my customers because it had remote assistance and one of the best internet security's systems out there and it made it very simple to connect to my customers pc's. I work on customers all over the US!!! Now I got to go back to turbo meeting which is more complicated to use!! I guess I will stop offering avast to my customers!!!!

Which other anti-virus suite offers remote assistance?

It's got nothing to do with tech-savvy in my opinion, however, I would agree it has been convenient for some users to just rely on Remote Assistance and not install any third party tools on users they are required to help.

I still stand by original point though that Avast have made the correct decision of removing it from a security suite.
Title: Re: Please bring back the "Remote assistance"
Post by: cehdesigner on June 30, 2016, 04:20:16 AM

Which other anti-virus suite offers remote assistance?

It's got nothing to do with tech-savvy in my opinion, however, I would agree it has been convenient for some users to just rely on Remote Assistance and not install any third party tools on users they are required to help.

I still stand by original point though that Avast have made the correct decision of removing it from a security suite.

I don't know any other anti-virus that does and that is one of reasons I have supported avast because I can kill to birds with one stone. Most of my customers are not Tec savvy that is why I used avast. When I used Turbo Meeting  I have to send an email to invite them, then they have to go to the link I sent them and go through the process to download the exe file and then install it and then enter the number and password to join my meeting!!! That could take up to 10 to 15 minutes!! I am sorry but it has made my life a little easier because I can spend up to 4 to 6 hours on line with a customer!! That is the reason I got on the site today is because a customer from Penn. called me, he was having trouble with his pc after avast updated and he couldn't get avast to turn on! I told him to restart his pc (he had to restart it 2 times before he got it to work). Then I told him I need to get on his pc to check it out and we found out neither one of us had remote assistance any more!!!!!! Oh by the way I am in Alabama!!! My customer got very upset when he found out. I believe that is one of the reason that set avast apart from the others!!!!
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on June 30, 2016, 03:14:29 PM
I am very sorry avast has dropped remote assistance because I have promoted avast to all my customers because it had remote assistance and one of the best internet security's systems out there and it made it very simple to connect to my customers pc's. I work on customers all over the US!!! Now I got to go back to turbo meeting which is more complicated to use!! I guess I will stop offering avast to my customers!!!!

Which other anti-virus suite offers remote assistance?

It's got nothing to do with tech-savvy in my opinion, however, I would agree it has been convenient for some users to just rely on Remote Assistance and not install any third party tools on users they are required to help.

I still stand by original point though that Avast have made the correct decision of removing it from a security suite.
Guess all of your friends and relatives are tech savvy ??? Lucky you. :)
Title: Re: Please bring back the "Remote assistance"
Post by: Alikhan on June 30, 2016, 05:16:07 PM
I am very sorry avast has dropped remote assistance because I have promoted avast to all my customers because it had remote assistance and one of the best internet security's systems out there and it made it very simple to connect to my customers pc's. I work on customers all over the US!!! Now I got to go back to turbo meeting which is more complicated to use!! I guess I will stop offering avast to my customers!!!!

Which other anti-virus suite offers remote assistance?

It's got nothing to do with tech-savvy in my opinion, however, I would agree it has been convenient for some users to just rely on Remote Assistance and not install any third party tools on users they are required to help.

I still stand by original point though that Avast have made the correct decision of removing it from a security suite.
Guess all of your friends and relatives are tech savvy ??? Lucky you. :)

Actually not all of them are but I use TeamViewer for them if any issues arise.
Title: Re: Please bring back the "Remote assistance"
Post by: Machete on July 01, 2016, 08:38:05 AM
I have to agree with pretty much everybody in both of these threads, please give it back to us, even if it's in the same state as it was before that update. I have used it constantly, and the only troubles I've ever had with it were VERY minor, and didn't really cause problems that asking my friend or family member to click on a button on their side didn't fix.

And, while I know there are a LOT of alternatives, none are as trusted among my circle of friends and family, nor as simple for them to use.
Title: Re: Please bring back the "Remote assistance"
Post by: Elliot Labs on July 01, 2016, 02:33:37 PM
I use remote assistance very frequently to great success. I was sad to see it removed in the current version of Avast and I would also like to see it placed back into avast.

The remote assistance module is one of the MAIN reasons that I recommend this anti virus solution (besides it being good at protecting users and free). The vast majority of my clients use Avast adn with remote assistance they find it very helpful as they are able to get almost instant support.

Also, I have not had any issues with the remote assistance module personally or with clients (unless their firewall was too aggressive).

Thanks!
Title: Re: Please bring back the "Remote assistance"
Post by: Rednose on July 02, 2016, 03:15:33 AM
Hi Guys :)

I have to support this request : Most and for all for the Senior people I help.
Yes, I can switch to another solution ( like TeamViewer ), but Avast Remote Assistance was already there and so easy to use.

Greetz, Red.
Title: Re: Please bring back the "Remote assistance"
Post by: yhorror on July 03, 2016, 05:31:39 PM
So surprised to see such a solidarity for RA here!
Seriously, the service was totally underused, we typically only had a few dozens of concurrent RA sessions at a time (compare this to the 200+ million of Avast AV users).
But what you expect for the feature that is really needed a few times in a year for a few minutes? A year has 525600 minutes in it, you know. So "a few dozens of concurrent RA sessions" is a great sign of the RA usefullness, for me.

Once bump in that your relative need help and there is no more "remote assistance" where it always was before, is really a big pain. And you do this pain.

Yes, there is many instruments for professional remote control, that work faster and maybe are more stable (i personally never has any issues with Avast RA other than a little slow reaction). The TeamViever is a very good example. But:
Title: Re: Please bring back the "Remote assistance"
Post by: spree17a on July 04, 2016, 03:56:31 AM
I never complain about a free service but this is horrible news for three elderly relatives that I help in other cities. I put Avast on their computers specifically because it was the only remote assistance that they would not freak out about. I did not even know it was removed until I went to help a elderly relative tonight. Please have a heart and put it back on. Thanks in advance.
Title: Re: Please bring back the "Remote assistance"
Post by: Darkwolf on July 04, 2016, 09:00:51 PM
I used Remote Assistance almost every day with my clients, it is far better than the one in Windows or TeamViewer. Please bring it back.

+1
Title: Re: Please bring back the "Remote assistance"
Post by: spree17a on July 04, 2016, 09:56:24 PM
Then you may use the older version...

The older version does not issue a code. I tried that last night.

By the way does anyone else have a hard time reading the letters in the verification? It sometimes takes me 3 attempts.
Title: Re: Please bring back the "Remote assistance"
Post by: DavidR on July 04, 2016, 11:16:32 PM
<snip>
By the way does anyone else have a hard time reading the letters in the verification? It sometimes takes me 3 attempts.

The Captcha function to be effective has to be difficult for spambots to get through.

It is only for your first three posts.
Title: Re: Please bring back the "Remote assistance"
Post by: smoothtimo on July 07, 2016, 12:42:20 PM
...although I´m a little late,

just wanted to let You know, that I´m missing the "easy-to-use-remote" too.  :-\

It wasn´t that fast, but - as someone else said before - it was to easy to let me help neighbours. Even
the elder ones got used to use it.....

The forthcoming "workaround" sounds great, but maybe You could implemate the old one for once till
You found the right product to integrate?!

Regards
Title: Re: Please bring back the "Remote assistance"
Post by: Andrew124 on July 08, 2016, 03:37:18 PM


Prepare for a wall of text....  TL;DR -- Cut it out, Bring back RA


I concur, I have over 80 referrals through your system (After I realized I could only get 3 years, I stopped using the tracked referrals) and most of those people need help from time to time.
I am very sorry avast has dropped remote assistance because I have promoted avast to all my customers because it had remote assistance and one of the best internet security's systems out there and it made it very simple to connect to my customers pc's. I work on customers all over the US!!! Now I got to go back to turbo meeting which is more complicated to use!! I guess I will stop offering avast to my customers!!!!


It was great to not have to push another 3rd party program,  and I used it on a semi-regular basis.

Also, I purchased the Premier license specifically for the unattended remote access feature... which is now gone.  I don't like when features are REMOVED without warning.
Especially with the whole hullabaloo around a certain Remote Desktop services' (TV) "Hacked" accounts, my business clients are all jumping ship away from it.

I was VERY hopeful to see remote support in the business client, as that is always my biggest problem: Remote access and support of laptops, "BYODevices", users who have a home PC that they use for work, etc.

I've been using Avast since I saw https://www.youtube.com/watch?v=nxM1cnphLpw (https://www.youtube.com/watch?v=nxM1cnphLpw) (Back in 2007) and I've never looked back.

I love your products, and I was very much looking forward to showing my Business clients how easy (and password-sharing-free, because 'yay' for MS RDP) it was going to be to help them.

We already have 3 SMBs on your cloud product, and again... There is a NEED for this, even if (forgive me community) it was paid (Only one side needs a license, like a product that rhymes with SteamViewer)

I also was embarassed when a lady whom I've been helping (Pro-bono) for years called me, and I had to tell her I'd call her back once I figured out where my Remote Assisstance module went.

Well, it went AWAY.  WITHOUT WARNING.

Please, don't do that again, it's mildly unprofessional.

Oh, and Changelogs BEFORE updating would be nice.
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on July 08, 2016, 04:07:21 PM
I hope everybody is aware of the poll!? If not, please see my post in answer #35 and give your vote.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 08, 2016, 04:47:03 PM
I hope everybody is aware of the poll!? If not, please see my post in answer #35 and give your vote.
The massages in here have already gotten Avast's attention. I just hope the act on bringing something
simple back quickly. :)
Title: Re: Please bring back the "Remote assistance"
Post by: Vapor on July 08, 2016, 08:09:05 PM
If you don't get your wish, its simple to run portable TeamViever in portable sandboxie it works beautifully, it doesn't leave any traces of registry at all in your system.
If you have limited resources as far is software goes, use 7zip and extract both in folder than run it, when my dad was still alive in Poland I was maintaining his laptop on regular bases.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 08, 2016, 09:28:05 PM
If you don't get your wish, its simple to run portable TeamViever in portable sandboxie it works beautifully, it doesn't leave any traces of registry at all in your system.
If you have limited resources as far is software goes, use 7zip and extract both in folder than run it, when my dad was still alive in Poland I was maintaining his laptop on regular bases.
You seem to forget that the while idea behind this user helping user part of Avast was to make it simple so that even the novice
could receive help. What you're suggesting is great for us but doesn't help the average user looking for simple built in and secure remote support.
Title: Re: Please bring back the "Remote assistance"
Post by: Vapor on July 08, 2016, 10:24:46 PM
 :-X :-[ good point  :)
Title: Re: Please bring back the "Remote assistance"
Post by: stibi on July 09, 2016, 09:15:39 AM
I hope everybody is aware of the poll!? If not, please see my post in answer #35 and give your vote.

37 votes until now .. not very much saying compared to the number of Avast users  :)
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on July 09, 2016, 10:27:49 AM
Indeed. The participation there is quite disappointing to me :( I had expected far more...
Title: Re: Please bring back the "Remote assistance"
Post by: DavidR on July 09, 2016, 04:07:13 PM
Indeed. The participation there is quite disappointing to me :( I had expected far more...

As an avast user and forum regular, I'm not too surprised at the low volume of votes.

You have to consider that these forums are generally populated by those seeking help for one thing or another and those seeking to help them. Other than that there are the hundreds of millions of avast users without issue that may never appear here.

What we are seeing in the forums are those that have used the remote assistance, who now find it is no longer a part of the avast antivirus software and come to the forums. Of those who voted, only 27 voted Yes.

But for those that have used it is is a very valuable tool for others (the very great majority) who may have never used it may not even have noticed it was gone.
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on July 09, 2016, 04:34:52 PM
Of those who voted, only 27 voted Yes.

You forgot to mention that these 27 voters correspond to a percentage of 73% who wants to have it back. And this is quite a lot ;-)
Title: Re: Please bring back the "Remote assistance"
Post by: DavidR on July 09, 2016, 05:31:00 PM
Of those who voted, only 27 voted Yes.

You forgot to mention that these 27 voters correspond to a percentage of 73% who wants to have it back. And this is quite a lot ;-)

Come off it, there are Lies, Damn Lies and Statistics (which can be made to support any number of things).

Turn it on its head then of 200+ million avast users only 27 have voted to bring back the remote assistance. Same statistics used to support something completely different.

There is absolutely no way you can make that statement to indicate a majority of avast users want the remote assistance brought back.
Title: Re: Please bring back the "Remote assistance"
Post by: cautela on July 09, 2016, 09:00:00 PM
What's the matter with you? You apparently got issues. I don't have time for silly discussions. Time for me to get out of here. No more comment. Bye.
Title: Re: Please bring back the "Remote assistance"
Post by: Pondus on July 09, 2016, 09:45:39 PM
Quote
I don't have time for silly discussions.
Then why did you start it   ???


Title: Re: Please bring back the "Remote assistance"
Post by: spree17s on July 09, 2016, 11:48:23 PM
For every person in this thread there are probably 100,000 that feel the same way but do not know there is a forum to speak up. I did not know about this forum until I searched Avast Remote Assistance.
Title: Re: Please bring back the "Remote assistance"
Post by: Grimslade on July 10, 2016, 12:57:55 PM
For every person in this thread there are probably 100,000 that feel the same way but do not know there is a forum to speak up. I did not know about this forum until I searched Avast Remote Assistance.

Same here
Title: Re: Please bring back the "Remote assistance"
Post by: cehdesigner on July 10, 2016, 04:00:38 PM
For every person in this thread there are probably 100,000 that feel the same way but do not know there is a forum to speak up. I did not know about this forum until I searched Avast Remote Assistance.

Same here

Same here!!! I didn't know there was a forum until I went searching to find out why my RA disappeared!! and I have been using avast for years!!!
Title: Re: Please bring back the "Remote assistance"
Post by: stibi on July 11, 2016, 11:57:33 AM
The last articles indicate that Avast is a good malware tool - people don't need help in this forum until today ...

Guys, get a tool for different jobs and not a swiss knife for everything ;-)
Title: Re: Please bring back the "Remote assistance"
Post by: pavelp on July 11, 2016, 01:40:13 PM
Hi Avast team,
what a nobrainer!!! You cannot treat your customers this way.
I persuaded all of my clients to move to AVAST just because of RA and it's ease of use (and the argument that they don't have to spend additional money for a separate TW/similar software licenses is pretty strong). Now it's gone without any kind of warning and I look like an idiot...and I don't like that feeling.
So... You've just lost few dozens of paying customers.
Regards,
Pavel
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 11, 2016, 02:20:17 PM
Hi Avast team,
what a nobrainer!!! You cannot treat your customers this way.
I persuaded all of my clients to move to AVAST just because of RA and it's ease of use (and the argument that they don't have to spend additional money for a separate TW/similar software licenses is pretty strong). Now it's gone without any kind of warning and I look like an idiot...and I don't like that feeling.
So... You've just lost few dozens of paying customers.
Regards,
Pavel
Sorry but I think you're rushing things a bit. The promise has already been made to bring it, or something similar, back.
Like you, I'd like that to happen yesterday. Unlike you, I'm willing to wait a while for it to happen. :)


'
Title: Re: Please bring back the "Remote assistance"
Post by: pavelp on July 11, 2016, 03:17:23 PM
Hi Avast team,
what a nobrainer!!! You cannot treat your customers this way.
I persuaded all of my clients to move to AVAST just because of RA and it's ease of use (and the argument that they don't have to spend additional money for a separate TW/similar software licenses is pretty strong). Now it's gone without any kind of warning and I look like an idiot...and I don't like that feeling.
So... You've just lost few dozens of paying customers.
Regards,
Pavel
Sorry but I think you're rushing things a bit. The promise has already been made to bring it, or something similar, back.
Like you, I'd like that to happen yesterday. Unlike you, I'm willing to wait a while for it to happen. :)


'

I don't think so. The promise had been made like 14 days ago and what happened? Absolutely nothing. Professional approach would be to bring it back ASAP, not to make some vague promisses.
I'm not sure what ideal world you live in and what kind of customers you support but my customers are mainly lawyers. I'm being paid for some level of support and we paid AVAST for an AV solution with some feature set (I don't give a damn about firewalls and cleaners and other bloatware, but RA was the crucial thing why we chose AVAST). The entire process relied on it and they suddenly removed it without a single word of warning. The explanation why they did so is the most stupid I've ever seen.
Instead of doing something reasonable (like drinking beer for instance), I had to figure out what happened (which required to find this forum first) and now I have to go to my customer, fix his problem personally and then configure some alternative remote access to the office. Then we'll discuss what to do next (and certainly they will not like the idea to buy some other software, especially because of the fact they ditched some alternative AV program and bought AVAST exactly for this purpose).
Hopefully you understand my frustration.
Anyway, we paid for something and they took it away. So my conclusion is simple - I'm no longer willing to pay for the software and very likely we'll want our money back. I must assure you that companies understand way better these arguments than other kinds of complaints.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 11, 2016, 04:14:12 PM
Sorry but there is no instant gratification. Have a little patience.
If not, it's your computer and your decision.
Title: Re: Please bring back the "Remote assistance"
Post by: pavelp on July 11, 2016, 04:36:07 PM
Sorry but there is no instant gratification. Have a little patience.
If not, it's your computer and your decision.

Trust me, I'm a really patient dude. Unfortunately my clients are not that patient by any means. Our usecases are not the same and the sudden RA removal caused me serious problems I have to deal with NOW.
Title: Re: Please bring back the "Remote assistance"
Post by: Pondus on July 11, 2016, 05:35:33 PM
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW

Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 11, 2016, 10:36:23 PM
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.
Title: Re: Please bring back the "Remote assistance"
Post by: Alikhan on July 11, 2016, 10:45:32 PM
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.

With respect, I disagree. It doesn't "need" to be included in Avast - it's not a security feature.

Avast see statistics and they can tell - it's not used on a high enough scale with millions of users.

I would agree that remote assistance was "convenient" for some users since they didn't need to install another application but that doesn't warrant it staying in if its not used much. Avast would need to provide support for it etc.

Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 11, 2016, 11:11:38 PM
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.

With respect, I disagree. It doesn't "need" to be included in Avast - it's not a security feature.

Avast see statistics and they can tell - it's not used on a high enough scale with millions of users.

I would agree that remote assistance was "convenient" for some users since they didn't need to install another application but that doesn't warrant it staying in if its not used much. Avast would need to provide support for it etc.
Guess you haven't read all the posts in this thread. :)
Title: Re: Please bring back the "Remote assistance"
Post by: DavidR on July 11, 2016, 11:13:49 PM
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.

With respect, I disagree. It doesn't "need" to be included in Avast - it's not a security feature.
<snip>

I suggest that you read Vlk's post in this topic (reply #39, link below) as it is he who suggested it may be possible to get something else integrated. Than Avast having its own Remote Assistance solution requiring ongoing development spending all the engineering resources, etc. when there are so few users in the 200+ million avast users.

https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811 (https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811)
Title: Re: Please bring back the "Remote assistance"
Post by: Pondus on July 11, 2016, 11:20:40 PM
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.
He asked for it NOW to solve whatever problems he have

i doubt avast will have it back this week (if ever), but TeamViewer is available NOW

Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 12, 2016, 12:23:46 AM
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.
He asked for it NOW to solve whatever problems he have

i doubt avast will have it back this week (if ever), but TeamViewer is available NOWvast do.
He's not the one with the problem. The ones he supports with the RA that was built into Avast.
It's a features that had been a part of Avast for many versions and then simply vanished.
Title: Re: Please bring back the "Remote assistance"
Post by: pavelp on July 12, 2016, 11:58:10 AM
@Pondus
Quote
TeamViewer is available NOW
Sure it is, there are just few gotchas. It's not free for commercial use and it's not installed NOW on my client's PCs. The reason why it's not there is (or better was) that AVAST had such functionality.

@Alikhan
Quote
With respect, I disagree. It doesn't "need" to be included in Avast - it's not a security feature.

Avast see statistics and they can tell - it's not used on a high enough scale with millions of users.

Agreed, it's not a security feature and as such it does not have to be necessarily included in AV program. But it was there and it was the main reason why we chose AVAST over other solutions (even if the license renewal for the previous solution was cheaper than to buy a completely new network AV solution, maintenance was easier and so on...). We paid for it, so damn it we want it!!! And I don't give a ... about some statistics and that some really "enlightened deep thinker" came to a conclusion it wasn't used high enough. Ofc it was not, it's not a daily task to need/provide remote support.
What strange world do you live in? Your logic "Big Brother sees the statistics and Big Brother can decide what's good for you" is really fantastic. No, it's not like that - RA worked well for us (no matter if it was bit slower or not), it was advertised as one of the main AVAST features and for us it was a decisive factor to buy AVAST multilicense. It's no longer there and since newer Windows versions contain built-in Windows Defender (and I don't want to start the flame here if some AV is better/has more features than another), there is no need to install and maintain another AV (let's say all my users very rarely visit sites with adult content, so the risk of infection is quite low, their data are being backed up on a regular basis etc.).
Anyway, if they decided to remove it, much more correct approach would be to warn users in advance and let them to react to the new situation (instead of popping up all the time all kinds of annoying "security improvement suggestions"). Instead they just quietly and suddenly removed it without a single word. This is unacceptable and such company can no longer be trusted.
Title: Re: Please bring back the "Remote assistance"
Post by: spree17s on July 12, 2016, 04:05:10 PM
I would never demand that RA be put back but I'm requesting in a polite way that you guys consider putting it back. I do not have any clients to help but I do have some out of state elderly relatives that freak out over their computer not working. They are not very good with technology so getting them up to speed with Team Viewer is not an option for me. I think Avast is great. I want us all to stay with Avast. If RA could be put back that would make things much easier on my family. Thanks in advance.
Title: Re: Please bring back the "Remote assistance"
Post by: Asyn on July 12, 2016, 04:24:54 PM
Hi guys, in case you want to vote on it, see: Reply #35
-> https://forum.avast.com/index.php?msg=1321072
Title: Re: Please bring back the "Remote assistance"
Post by: drachen.hunter on July 13, 2016, 07:54:53 PM
Hi guys, in case you want to vote on it, see: Reply #35
-> https://forum.avast.com/index.php?msg=1321072

Thanks For that.  I used this quite a bit, and it was so nice telling my clients "Never install remote control programs from anyone that calls you".  Helped keep a bunch of my clients from getting scammed.
Title: Re: Please bring back the "Remote assistance"
Post by: daniel853 on July 13, 2016, 11:17:44 PM
The whole point of having an intagrated remote assistance feature is to solve problems FOR the end user. I have hundreds of clients that purchased AVAST because of this feature, allowing me to remote in to fix issues, some of those issues are security related like malware removal, and setting a boot scan for my client.

The remote assistance feature was drop dead easy to use, unlike windows, imaging a total novice downloading team viewer and installing it setting it up (10 to 15 min), while support waits on the phone. This causes delays and frustration on both ends. Simply because AVAST pulled the plug on a feature, rather than make it optional, I am going to start reccomending other Antivirus software.

I see, desktop gadgets, software upgrades, router security, password management, DNS checking, secure browsing, all seem to be essiential. I turn these off during the install since I never use them. 

The one item I use daily was remote assistance.

So long AVAST.
Title: Re: Please bring back the "Remote assistance"
Post by: stibi on July 14, 2016, 10:37:50 AM
Simply because AVAST pulled the plug on a feature, rather than make it optional, I am going to start reccomending other Antivirus software.
And that other software has remote features?
Title: Re: Please bring back the "Remote assistance"
Post by: calmurilo on July 15, 2016, 03:53:57 PM

Please Avast, bring back the "Remote assistance"!


I'm a computer technician, recommend AVAST to my clients and I used Remote assistance for assist them. Now I have to use a third party tool again. More one software, more one third party account and explanation that I will have to use a unknow tool! AVAST Remote assistance was trustable for avoid that kind of explanation.

I think the problem is not that people didn't use it, the problem is they didn't know about the tool and used other tools. If the AVAST window message showed tricks about AVAST tools, I think the tool would be more used. I used to use Remote assistance at home to command my media server PC and teach some clients to do the same.

I have a sugestion to not remove the tool, that is change the way how it is used. As I understood, the problem is the need of a server side service, if it was peer to peer, doesn't would cost nothing to the AVAST Software Group, just a few modification would be needed.

So... Bring  AVAST Remote assistance back!
Title: Re: Please bring back the "Remote assistance"
Post by: cehdesigner on July 17, 2016, 03:18:49 AM
I been on the phone for two hours trying to help a customer who is a tug boat captain and he is on his boat! normally all I had to do is use RA and take care of the problem (turbo meeting wont work with Wi-Fi on the boat!!!). So I hope avast will bring it back!!
Title: Re: Please bring back the "Remote assistance"
Post by: winactive on July 17, 2016, 11:25:26 AM
Avast devs feel free to add unwanted tuneup modules, home security scanners and password managers that are nothing to do with core AV.

However, one useful implementation of a feature - Remote Assistance, feel free to strip it out claiming it is not core AV.

Title: Re: Please bring back the "Remote assistance"
Post by: David352 on July 18, 2016, 04:11:51 AM
RA was one of the main reasons I purchased AVAST. It was easy to use and my elderly parents were able to understand it OOB. I was able to use it in various locations around the world as I traveled with the military and help my wife and children with any issues. Now that that feature is no longer, I no longer see a need to maintain a loyalty to the product.  As everyone has already stated, even though this was a seldom used feature by the majority - a small marketing campaign could have solved this problem.   :-\
Title: Re: Please bring back the "Remote assistance"
Post by: Nigel7 on July 18, 2016, 04:56:13 PM
totally agree - this was a really useful tool.  reason given to remove it is that it was underused.  not by me and my family who all found it really useful. maybe not used every day but invaluable when bailing out non-tech savvy relations.
Title: Re: Please bring back the "Remote assistance"
Post by: ftrac.tech on July 19, 2016, 08:28:43 AM
While Avast is a great program, the deciding factor for me and the key selling point for the CEO, was the RA feature.  It may have been under-utilized by the majority of users, but it was also very poorly marketed.  Running IT for a small business, this tool provided me with so many options through a KNOWN, SECURE product.  I have heartily recommended Avast for years, but now I am going to look at other options.  The most disappointing thing is that I had my accounts set to auto-renew based on the understanding that the product would be the same, if not better. I feel that I am now paying for less and am not happy that such a change was made without any notification.
What a bummer! :-\
Title: Re: Please bring back the "Remote assistance"
Post by: spree17s on July 19, 2016, 05:28:37 PM
The weird thing to me is some people said RA was too difficult or did not work. It was as simple a program as I have found and it always worked for me. I found out about RA from a youtube video showing how to help elderly relatives not from Avast themselves. That is why I switched to Avast from my previous virus protection.
Title: Re: Please bring back the "Remote assistance"
Post by: momof5cats on July 20, 2016, 12:07:33 AM
Remote assistance, scanning browser add-ons and scanning for outdated software are 3 features that have kept me coming back to AVAST despite it's aggressive "free support" that attempts to trap users into paying $219  >:( for a year's support.

I am certain that AVAST is very aware how much Remote Assistance is used as we log on through it. Each time we successfully support someone, that's one less chance for "free" support to get their claws into someone. It has provided much more reliable connection for my clients than Team Viewer did. I also honor Team Viewer's request not to use it for clients. Their $900/year cost is prohibitive for this small scale user.

I will certainly be looking at other AV programs if Avast does not return Remote Assistance. It's small peanuts to them, but I probably have 50 to 100 folks using Avast on my recommendation.
Title: Re: Please bring back the "Remote assistance"
Post by: momof5cats on July 20, 2016, 12:24:49 AM
Post 35 lists a German survey. This is how Google translates the survey

Wollt ihr die Fernunterstützung zurück..!?   
Do you want the remote support back .. ! ?

Ja, unbedingt, habe die Funktion regelmäßig genutzt.
Yes, absolutely , the function was used regularly.

Nein, dieses Tool hat in einem AV nichts verloren.
No, this tool does not belong in an AV

Ist mir eigentlich vollkommen egal.
Is actually completely irrelevant to me.

Only 45 people have replied to the survey that was created by a user. Please visit Reply 35 and help our voices to be heard..

https://forum.avast.com/index.php?topic=187825.0

 Supposedly the decision was made on the basis of Telemetry. We don't agree.
 
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 20, 2016, 12:37:53 AM
Then you may use the older version...
Sorry but that's a totally unacceptable answer. Recommending using outdated software is never good from a security standpoint.that feature back
If you don't want to use the RA, simply don't install it. It's your choice. Taking away a feature that has helped many without asking wasn't smart on the part of Avast.
They have already committed to bring that feature back. I just wish it would happen sooner not later.
Title: Re: Please bring back the "Remote assistance"
Post by: Alikhan on July 20, 2016, 02:32:14 PM
They have already committed to bring that feature back. I just wish it would happen sooner not later.

Where have they committed?
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 20, 2016, 03:02:45 PM
They have already committed to bring that feature back. I just wish it would happen sooner not later.

Where have they committed?
Guess you haven't kept up with the thread. :)
https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811 (https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811)
Title: Re: Please bring back the "Remote assistance"
Post by: DavidR on July 20, 2016, 03:21:53 PM
They have already committed to bring that feature back. I just wish it would happen sooner not later.

Where have they committed?
Guess you haven't kept up with the thread. :)
https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811 (https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811)

I would say it is more of a sign of what 'may' happen in the future, given what Vlk said at the end of his post.
Quote from: Vlk
Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that? Vlk

The highlighted parts in the quote are mine, but they don't show a commitment, but proposal.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 20, 2016, 03:27:59 PM
I guess that all depends on your interpretation. I took it to mean that an easy to use replacement is in the works.
If not, I will be very disappointed.  :o
Title: Re: Please bring back the "Remote assistance"
Post by: Alikhan on July 20, 2016, 03:32:43 PM
I would say it is more of a sign of what 'may' happen in the future, given what Vlk said at the end of his post.

That is also my interpretation, nothing has been committed.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 20, 2016, 03:35:40 PM
I would say it is more of a sign of what 'may' happen in the future, given what Vlk said at the end of his post.

That is also my interpretation, nothing has been committed.
Only Avast can definitely answer that question.
Title: Re: Please bring back the "Remote assistance"
Post by: cehdesigner on July 22, 2016, 03:29:05 AM
It would be great if they would give us a clear answer!!! Because they haven't done that I come up with two possible reason they haven't: 1. they are still waiting to see the feed back if it would be worth it. 2. They have no intensions of bringing it back!!!
Title: Re: Please bring back the "Remote assistance"
Post by: madwrench9 on July 22, 2016, 06:37:10 PM
Yep...
So many components I won't or don't use; one that I use often disappears. Why do those in the software field so often think that removing functionality is progress?

I'll assume that any remote assistance program creates vulnerabilities. That's why I'm hesitant to install TeamViewer, for example. Did Avast's Remote Assistance have risks? I'd be shocked if it didn't, but the fact that it was so easy to use (and you are often using it to assist those with minimal computer skills, so that was a big plus), and built in to my preferred AV solution made it a no-brainer. My trust in Avast extended into their Remote Assistance offering. If none are without risk, why trust anything else?

I install Avast in every system I set up (over 200 in the last 3 years) and tell my buyers the advantages of Avast, which included the built in Remote Assistance and Software Updater (I don't necessarily update every title listed in the Software Updater within that feature, but it's a quick and dirty way to check status even for those titles I prefer to update outside of the feature).

With Remote Assistance gone, if Software Updater were to suffer the same fate, I would certainly  become open to considering other AV solutions than Avast, which I have used exclusively for what, 10 years now?
Title: Re: Please bring back the "Remote assistance"
Post by: Asyn on July 22, 2016, 06:41:28 PM
I may repeat it...

Hi guys, in case you want to vote on it, see: Reply #35
-> https://forum.avast.com/index.php?msg=1321072
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on July 22, 2016, 07:51:03 PM
I may repeat it...

Hi guys, in case you want to vote on it, see: Reply #35
-> https://forum.avast.com/index.php?msg=1321072 (https://forum.avast.com/index.php?msg=1321072)
Does a vote have any more impact than what's being expressed here ??? :)
Title: Re: Please bring back the "Remote assistance"
Post by: Sachiko365 on July 22, 2016, 08:24:20 PM
Having the same issue, looked for it today, and it's Gone, Gone. Gone...so disappointed. I recommend Avst to so many people because of its usefulness and flexibility, and the ease of being able to fix their problems remotely.
Title: Re: Please bring back the "Remote assistance"
Post by: Asyn on July 22, 2016, 08:28:25 PM
I may repeat it...

Hi guys, in case you want to vote on it, see: Reply #35
-> https://forum.avast.com/index.php?msg=1321072 (https://forum.avast.com/index.php?msg=1321072)
Does a vote have any more impact than what's being expressed here ??? :)
Well, it certainly won't hurt to (also) vote on it.
Title: Re: Please bring back the "Remote assistance"
Post by: daniel861 on July 22, 2016, 09:47:30 PM
Wow... this was news to me.  I have used it for years to help my family, purchasing 3 year subscriptions for each computer since 2007.  I have pointed clients to Avast, with this being one of the (many) features that they loved, and gotten entire companies to purchase Avast because the AV is fantastic, but also because the Remote Assistance.  And these weren't tiny companies.  I went to use it on my new laptop to help someone and... I couldn't find it.  Best part is that I moved everything to 12.1, so my other systems don't have it.

Look, I write software, too, so I know how it is adding and removing (and readding) features -- it's not an overnight thing, but this really complicated things for me, helping some users who I wasn't about to run through how to install other software (which they would then need to uninstall).  It would be _nice_ if, in the future, if this came back.
Title: Re: Please bring back the "Remote assistance"
Post by: daniel861 on July 22, 2016, 10:02:38 PM
(by the way, people really love possibilities and when there is something that they need, which they hadn't used before because they hadn't needed it, but it was there "just in case", they become very unhappy when that feature is inexplicably gone and the help documentation and websites all over the place are saying that it should be there... I'd remove mention form the 2016 FAQ since 12.1 is the latest 2016 program and it's NOT THERE... because explaining to users who need it that it's really _not_ there is not much fun https://www.avast.com/faq.php?article=AVKB44#idt_502 (https://www.avast.com/faq.php?article=AVKB44#idt_502))
Title: Re: Please bring back the "Remote assistance"
Post by: spree17s on July 23, 2016, 09:30:31 PM
I hope you guys bring it back soon. You do not have to bring in a 3rd party vendor or improve RA. It worked great for me every single time I used it. If you want more people to use it you could do a pop up ad letting people know that they have it as part of their package. I only came to Avast after learning about the RA on Youtube.

Please bring it back just the way it was so we can brag about Avast again.  :)
Title: Re: Please bring back the "Remote assistance"
Post by: techie133 on July 28, 2016, 02:39:17 PM
Hi there guys,

Another forum newbie here, registered explicitly to express my interest to the RA feature.  :) I have used it with great pleasure to assist my parents and friends, and suddenly, it is GONE.  ???  :o  :(  :'(

Please bring back Remote Assistance!   :P
Title: Re: Please bring back the "Remote assistance"
Post by: eric1roach on July 28, 2016, 05:16:03 PM
Please bring back Remote Assistance this was a great use to me with helping clients world wide.
Title: Re: Please bring back the "Remote assistance"
Post by: KOMMIKs on July 29, 2016, 06:15:06 PM
Please, bring back  Remote Assistance (https://help.avast.com/en/av_free/11/page_remote_assistance.html) I need this function!
Title: Re: Please bring back the "Remote assistance"
Post by: Mark007 on July 30, 2016, 03:45:16 PM
Hello Fellow Geeks, I am age wise a "Senior Citizen Geek" where I help out "several" of my senior friends. It has really been a useful remote assistant tool in the fact it has been the"Simplest and most reliable " RA out there. I have used and continue to use TeamViewer but I use it so must they think I am a professional and let me know that is free for "personal" use only. I did not have to see that with Avast RA. Microsoft RA is to cumbersome and in not that reliable. PLEASE bring Avast RA back.

Have a safe internet experience,
Mark
CompTIA A+
Title: Re: Please bring back the "Remote assistance"
Post by: doug67 on August 04, 2016, 11:13:40 PM
Hi,
I use Avast! for my personal computers and my busines computers. I've also installed it on my parents' computer, specifically so that I could use Remote Assistance to help them out. Tonight I went to do this and found out about Remote Assistance not being there.
I see in the FAQs that it may be possible to still use Remote Assistance if configured correctly:
https://www.avast.com/faq.php?article=AVKB44#idt_502 (https://www.avast.com/faq.php?article=AVKB44#idt_502)
But it says both machines must be on the same account. My machines (business and personal) are on different accounts ('cos I keep personal and business separate but sometimes need to help one out with the other), and my parents' account are on a completely different account.
The main reason I bought Avast! for my parents was the Remote Assistance feature so I could help them out. If we have to keep the accounts locking idea is there any way I can configure "trusted" accounts?
If this isn't the right place to post suggestions, could someone suggest where I can do this? I'm pretty annoyed that a feature I'd bought has now been pulled.
Title: Re: Please bring back the "Remote assistance"
Post by: NON on August 06, 2016, 02:53:35 PM
I've gotten some complaints about removing remote assistance and wishes for bringing it back in the Japanese forum too.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on August 06, 2016, 03:02:18 PM
So surprised to see such a solidarity for RA here!
Seriously, the service was totally underused, we typically only had a few dozens of concurrent RA sessions at a time (compare this to the 200+ million of Avast AV users).

But alas, I do see your point. I think it was a really good idea in the beginning, we just felt a bit embarrassed about its actual implementation and so we decided to get rid of it. As you probably know, it was causing a lot of issues and was quite slow (at least compared to the industry-leading solutions like LogMeIn, TeamViewer etc).

Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that?

Cheers,
Vlk
It would certainly be nice to get an update from Avast as to the status of the promised replacement. :)
Title: Re: Please bring back the "Remote assistance"
Post by: Asyn on August 06, 2016, 05:15:58 PM
I've gotten some complaints about removing remote assistance and wishes for bringing it back in the Japanese forum too.
Send them here to vote: https://forum.avast.com/index.php?topic=187825.0
Translation in Reply #34: https://forum.avast.com/index.php?msg=1321072
Title: Re: Please bring back the "Remote assistance"
Post by: paul482 on August 08, 2016, 03:03:45 PM
May I also add my two-pennies worth, I absolutely only used and recommended to my friends and colleagues the Avast antivirus software purely on the basis that 'Remote Assistance' was available and, I was then able to help those people (frequently) remotely with technical issues using that facility.

Now that 'Remote Assistance' has been removed from Avast, to me, Avast is just another of many antivirus software available and I will look for other alternatives when it come to renewal time.
Title: Re: Please bring back the "Remote assistance"
Post by: ai235 on August 10, 2016, 10:35:31 PM
I have used Avast for years and have never had any problems using AV Remote Assistance with friends and family who from time to time have computer issues that I help them resolve from a distance.

I sincerely hope that the Avast development team decides to reconsider as I find this tool extremely valuable and easy to use.

So much so that I rolled back my system to allow re-installation of the prior Avast Free Anti-Virus version in order to retain it for now.

Arrgh.
Title: Re: Please bring back the "Remote assistance"
Post by: Rednose on August 10, 2016, 11:56:21 PM
Avast Remote Assistance was so easy to use because it was already there.
What I blame Avast for, is that they didn't told us in advance that they were going to remove it.

But TeamViewer is a simple and good replacement https://www.teamviewer.com
And the people you help only have to download the remote support session client, and run it.

Greetz, Red.
Title: Re: Please bring back the "Remote assistance"
Post by: winactive on August 11, 2016, 09:11:39 AM
For Windows 10 users, I think they saw the change coming. The rest of you, no-one cares, get used to it! :)

If you have the Anniversary Update the 'Quick Assist' app is in the Windows Accessories folder, simple 6 digit PIN and you can use the drawing tool to draw on the remote screen as well as control the keyboard and mouse. Task Manager has a button.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on August 11, 2016, 03:42:35 PM
For Windows 10 users, I think they saw the change coming. The rest of you, no-one cares, get used to it! :)

If you have the Anniversary Update the 'Quick Assist' app is in the Windows Accessories folder, simple 6 digit PIN and you can use the drawing tool to draw on the remote screen as well as control the keyboard and mouse. Task Manager has a button.
Strange that you posted this while I was in the middle of working on the following:
(http://screencast-o-matic.com/screenshots/u/Lh/1470922732496-45012.png) (https://www.youtube.com/watch?v=dd-ajJ376jQ)
https://www.youtube.com/watch?v=dd-ajJ376jQ (https://www.youtube.com/watch?v=dd-ajJ376jQ)
This is great for those of us on Windows 10 v1607. It doesn't do a thing for the majority
of the people using Avast who don't have Windows 10 v.1607
Title: Re: Please bring back the "Remote assistance"
Post by: spree17s on August 11, 2016, 04:37:14 PM
Is quick assist any different than the remote desktop connection of Windows 8? I added that to my taskbar. I can use it for one relatives computer but it will not help me with my moms computer (Vista)
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on August 11, 2016, 04:47:48 PM
Is quick assist any different than the remote desktop connection of Windows 8? I added that to my taskbar. I can use it for one relatives computer but it will not help me with my moms computer (Vista)
Check you PM. :)
Title: Re: Please bring back the "Remote assistance"
Post by: Andrew124 on August 11, 2016, 05:21:21 PM
It has been a while now since the feature has been removed, and I know that we have ONE response from the Avast Team, but it sure would be nice to hear how things are going.

***EDIT***
Did someone forget to pull the page?  This is still up
https://www.avast.com/en-us/f-remote-assistance
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on August 11, 2016, 05:33:44 PM
It has been a while now since the feature has been removed, and I know that we have ONE response from the Avast Team, but it sure would be nice to hear how things are going.

***EDIT***
Did someone forget to pull the page?  This is still up
https://www.avast.com/en-us/f-remote-assistance
Hopefully it means they are putting it back soon. :)
Title: Re: Please bring back the "Remote assistance"
Post by: DavidR on August 11, 2016, 06:15:52 PM
It has been a while now since the feature has been removed, and I know that we have ONE response from the Avast Team, but it sure would be nice to hear how things are going.

***EDIT***
Did someone forget to pull the page?  This is still up
https://www.avast.com/en-us/f-remote-assistance

Hopefully it means they are putting it back soon. :)

I think it is more of an omission than an intention.

I could find no page source giving a date of creation, other than a generation of date and time, not when the page was first or subsequently put on the site.
Title: Re: Please bring back the "Remote assistance"
Post by: cehdesigner on August 14, 2016, 03:42:03 AM
Please bring back RA it would make my life so much easier!! Granted I have Tubro meeting and it works great for IT people but for home users it is a nightmare to use!!
Title: Re: Please bring back the "Remote assistance"
Post by: VB30 on August 15, 2016, 08:47:29 AM
Also hope remote assistance is returned or bought back in another form by Avast.

Very easy to use for elderly relatives and not so tech minded friends.



Title: Re: Please bring back the "Remote assistance"
Post by: asim.pervez on August 16, 2016, 10:41:06 AM
Just wanted to chime in here, please bring back Remote Assistance.  It was a much loved feature by those who used it, i know i know, statistics etc but those that used it, loved it.
Title: Re: Please bring back the "Remote assistance"
Post by: spree17s on August 16, 2016, 07:16:20 PM
Today was the first day a elderly out of state relative needed my help and I could not help them. Please put RA back on soon.
Title: Re: Please bring back the "Remote assistance"
Post by: Michael Q on August 21, 2016, 11:30:40 PM
Disappointed. Remote Assistance was my go-to for my non-tech savvy family members. There are those of us who got genuine use out of it.

On the bright side, there's nothing keeping me from recommending Sophos Home to those people now. Easy to use, lightweight, catches a lot of crap and doesn't pester them to buy more stuff. In fact, there's no reason for me to use Avast Antivirus at all anymore. Thanks Avast, you made that bit easy.


Title: Re: Please bring back the "Remote assistance"
Post by: sadhu on August 24, 2016, 09:09:24 PM
Return the Remote Assistant !!! A very useful feature, especially for the care of older parents.
Title: Re: Please bring back the "Remote assistance"
Post by: Maurice35 on August 25, 2016, 12:39:24 AM
Why have you taken off the remote assistance that was one of the main reasons that I went for Avast as My Friend has many times got me out of trouble with .....instead you have added some extra thing that most people don`t want....please bring it back fast as I have a problem now for which I can`t get my Friend to sort it out......and don`t say use windows assistance as it is too long winded and Avast was so easy to use...... so please do the right thing and bring it back ....as I think when it come`s to renewing a lot of people might just jump ship if you get my Drift ...No pun intended.     
Title: Re: Please bring back the "Remote assistance"
Post by: Asyn on August 25, 2016, 09:45:02 AM
Attention folks, check out the german section here https://forum.avast.com/index.php?topic=187825.0

User Asyn just created a questionnaire survey on this issue. You can vote there!

If you're not so good in German, here's the translation of the titel and the 3 given choices.


Titel:

Wollt ihr die Fernunterstützung zurück? >>> Do you want to have the remote assistance back?


Choices:

Ja, unbedingt, habe die Funktion regelmäßig genutzt. >>> Yes, absolutely. I used this feature frequently.

Nein, dieses Tool hat in einem AV nichts verloren. >>> No, such a feature has no place in an AV security suite.

Ist mir eigentlich vollkommen egal. >>> It's actually completely irrelevant to me.


So come on guys. LET'S VOTE THERE! We got only 60 days to do so.

Voting closed, for the results see: https://forum.avast.com/index.php?topic=187825
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on August 25, 2016, 02:33:23 PM
Why have you taken off the remote assistance that was one of the main reasons that I went for Avast as My Friend has many times got me out of trouble with .....instead you have added some extra thing that most people don`t want....please bring it back fast as I have a problem now for which I can`t get my Friend to sort it out......and don`t say use windows assistance as it is too long winded and Avast was so easy to use...... so please do the right thing and bring it back ....as I think when it come`s to renewing a lot of people might just jump ship if you get my Drift ...No pun intended.     
If you happen to have the latest version of Windows 10, there is Quick Assist. It's not long winded and easy to use:
https://www.youtube.com/watch?v=dd-ajJ376jQ
It would still be much easier if we still had the service built directly into Avast. :)
Title: Re: Please bring back the "Remote assistance"
Post by: cehdesigner on September 14, 2016, 05:04:39 PM
Here it is September and still no answer! As far as the latest windows 10 release It has allot of bugs that windows 10 needs to fix before I recommend it to my customers!! So that still doesn't help me out!! It would be great if and I mean IF Avast would bring it back it would be great big help!!
Title: Re: Please bring back the "Remote assistance"
Post by: Andrew171 on September 15, 2016, 02:47:59 PM
I have decided to assume that because the developers have chosen not to comment, they do not intend to bring back RA.
Based on that, I'm going to cancel auto-renew and this will be my last year with Avast.
I feel that Avast has lost its way, trying to pack too many features into a single client, and neglecting older features in favor of others that are paid only.

This removes value from their Premier license, which used to include every feature, now just gives a few extras.
Title: Re: Please bring back the "Remote assistance"
Post by: MartinZ on September 15, 2016, 05:46:14 PM
Hi guys,

sorry for the delay in reply.

No we aren't planning to return the feature. We might cooperate with some specialist in this area as TemaViewer in future but we don't plan to develop it internally.

The reason is that the feature wasn't good enough and wasn't used enough. We don't want to have half-baked features in avast.

I hope you understand.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on September 15, 2016, 11:34:07 PM
Hi guys,

sorry for the delay in reply.

No we aren't planning to return the feature. We might cooperate with some specialist in this area as TemaViewer in future but we don't plan to develop it internally.

The reason is that the feature wasn't good enough and wasn't used enough. We don't want to have half-baked features in avast.

I hope you understand.
I for one don't understand considering the original post by Vlk.
Despite what you may think, it was an excellent selling point of Avast and of great help to those we supported remotely.
This should be evident from the many posts in this thread.  :( :o
Title: Re: Please bring back the "Remote assistance"
Post by: Patrick2 on September 15, 2016, 11:52:56 PM
I for One liked Remote Assistance in Avast, but since Windows 10 and Windows 7 Home Premium can't use Remote Desktop, so with that system i'll keep Teamviewer in, and be happy as can be then.   Thank you for the reply MartinZ.   

Title: Re: Please bring back the "Remote assistance"
Post by: Eddy on September 16, 2016, 12:00:04 AM
Quote
The reason is that the feature wasn't good enough and wasn't used enough.
Eh perhaps it is just me, but I haven't seen any complaints about it from users.
Seems to me it was good enough for the people that used it.
Quote
We don't want to have half-baked features in avast.
What was "half-baked" in the remote assistance ?
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on September 16, 2016, 12:02:06 AM
I for One liked Remote Assistance in Avast, but since Windows 10 and Windows 7 Home Premium can't use Remote Desktop, so with that system i'll keep Teamviewer in, and be happy as can be then.   Thank you for the reply MartinZ.
If you and the party needing help are on Windows 10 v1607, you could use this:
https://www.youtube.com/watch?v=dd-ajJ376jQ (https://www.youtube.com/watch?v=dd-ajJ376jQ)
It's very easy to use. :)
Title: Re: Please bring back the "Remote assistance"
Post by: blastm on September 27, 2016, 06:44:50 PM
Hi guys,
sorry for the delay in reply.
No we aren't planning to return the feature. We might cooperate with some specialist in this area as TemaViewer in future but we don't plan to develop it internally.
The reason is that the feature wasn't good enough and wasn't used enough. We don't want to have half-baked features in avast.
I hope you understand.

Well, I was a bit slow to spot the feature was missing from the last versions, but I found it quite unfortunate..
as other pointed out it was quick and easy to use, when you know the other user also have avast installed on is computer...

Making someone install another software, or find an obscure windows program & connect to an account they might not even have, can be an adventure by itself when helping some users ^_^;

I personally used it more than some newer features, and hope you'll manage to put it back in the near future ;)
Title: Re: Please bring back the "Remote assistance"
Post by: xyzzy on September 29, 2016, 07:07:59 PM
The reason is that the feature wasn't good enough and wasn't used enough. We don't want to have half-baked features in avast.

On the opposite, it was good enough.

"wasn't used enough" - this is so-called telemetry-driven stupidity, common disease these days.

"We don't want to have half-baked features in avast." - seemingly it was good for us but not for you? Aren't I right there is something wrong here?

I am greatly disappointed...
Title: Re: Please bring back the "Remote assistance"
Post by: paul.taylor on October 03, 2016, 05:26:10 AM
So I & my extended family have been using Avast Internet Security for last several years(on my recommendation). Tonight, after an update I lost remote assistance and was unable to troubleshoot an issue on my mother's computer.

I use remote assistance about every other week with my parents and my in-laws, because of the ease of use (and have been from day one of installing avast).  I have 160 days left on my license, if the feature isn't back by then, I'm leaving and switching them over as well!

BTW... after just a little research I found Bitdefender offers a free remote assistance tool with its AV for a comparable price.
http://www.bitdefender.com/remote/
http://www.bitdefender.com/solutions/antivirus.html

Here's hoping you reconsider your feature choice!!
Title: Re: Please bring back the "Remote assistance"
Post by: CraigB on October 03, 2016, 05:32:18 AM
So I & my extended family have been using Avast Internet Security for last several years(on my recommendation). Tonight, after an update I lost remote assistance and was unable to troubleshoot an issue on my mother's computer.

I use remote assistance about every other week with my parents and my in-laws, because of the ease of use (and have been from day one of installing avast).  I have 160 days left on my license, if the feature isn't back by then, I'm leaving and switching them over as well!

BTW... after just a little research I found Bitdefender offers a free remote assistance tool with its AV for a comparable price.
http://www.bitdefender.com/remote/
http://www.bitdefender.com/solutions/antivirus.html

Here's hoping you reconsider your feature choice!!
You can always use Teamviewer "it's free" :)
Title: Re: Please bring back the "Remote assistance"
Post by: Gandalf1369 on October 03, 2016, 12:18:24 PM

BTW... after just a little research I found Bitdefender offers a free remote assistance tool with its AV for a comparable price.
http://www.bitdefender.com/remote/
http://www.bitdefender.com/solutions/antivirus.html

Here's hoping you reconsider your feature choice!!

According to the link you posted, the remote assistance offered by Bitdefender IS TeamViewer!!  ;D ;D
Title: Re: Please bring back the "Remote assistance"
Post by: paul.taylor on October 04, 2016, 04:57:28 AM

According to the link you posted, the remote assistance offered by Bitdefender IS TeamViewer!!  ;D ;D

Good point!!
Title: Re: Please bring back the "Remote assistance"
Post by: darrensavero on October 31, 2016, 04:18:48 PM
Please Bring back the Remote Assistance, with it i can help my relatives with their computer problems such as viruses , usb viruses , unhide hidden file cause of virus, show them how to do something or fixing something, etc . Avast please bring it back!!!
Title: Re: Please bring back the "Remote assistance"
Post by: Pondus on October 31, 2016, 04:59:01 PM
Please Bring back the Remote Assistance, with it i can help my relatives with their computer problems such as viruses , usb viruses , unhide hidden file cause of virus, show them how to do something or fixing something, etc . Avast please bring it back!!!
Install free USB protection MCShield  >  http://www.mcshield.net/  it is a install and forget tool and highly recomended



Quote
Please Bring back the Remote Assistance,
Se reply #150



Title: Re: Please bring back the "Remote assistance"
Post by: paul.taylor on November 10, 2016, 06:09:46 PM

According to the link you posted, the remote assistance offered by Bitdefender IS TeamViewer!!  ;D ;D

Good point!!

In lieu of Remote Assistant, I worked with a relative over the phone to get them to install TeamViewer ... painful!!!!  But after it was installed the product was great, with a better feature set then Remote Assistance!!

So Avast it would be great to see you partner with TeamViewer and optionally integrate it with the avast product Suite!!  Help us "good sons" that are trying to help our older family members survive the information age.
Title: Re: Please bring back the "Remote assistance"
Post by: yhorror on December 01, 2016, 01:45:29 PM
Several month passed.
No return of the useful option.
No replacement to it that was promised above.

As the Avast developers discard our desires, there is time to discard Avast from our PCs.
I will count the PCs of my and my relatives/friends that are moved to another AV solutions:

12/01/2016 My old laptop (Windows XP). Avast Free registration expired. Remove Avast to install another AV.
Title: Re: Please bring back the "Remote assistance"
Post by: Eddy on December 01, 2016, 01:49:55 PM
Quote
Several month passed.
No return of the useful option.
Ofcourse not. See reply #150
Quote
No replacement to it that was promised above.
avast never promised a replacement.
Quote
Avast Free registration expired
avast free doesn't expire anymore.
Title: Re: Please bring back the "Remote assistance"
Post by: DavidR on December 01, 2016, 03:36:02 PM
<snip>
As the Avast developers discard our desires, there is time to discard Avast from our PCs.
I will count the PCs of my and my relatives/friends that are moved to another AV solutions:
<snip>

Personally that is a bit strange as no other AV (that I'm aware of) has a remote assistance function, so they won't have it there either.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on December 01, 2016, 03:44:09 PM
You'll find a simple to use alternative here:
https://forum.avast.com/index.php?topic=19387.msg1349806#msg1349806
Title: Re: Please bring back the "Remote assistance"
Post by: yhorror on December 02, 2016, 01:20:28 PM
Quote
No replacement to it that was promised above.
avast never promised a replacement.
See reply #150
Quote
Avast Free registration expired
avast free doesn't expire anymore.
That's true for the new registrations only.

<snip>
As the Avast developers discard our desires, there is time to discard Avast from our PCs.
I will count the PCs of my and my relatives/friends that are moved to another AV solutions:
<snip>

Personally that is a bit strange as no other AV (that I'm aware of) has a remote assistance function, so they won't have it there either.
That's my point of view:
There was no better AV solution while Avast has the "remote assistance" feature,
but there is many better AV solutions as Avast discard this "feature of choice".

There is few annoying issues with Avast that other AVs don't have. And these issues persist in Avast for years, despite the bug reports. Add to this the stupid new user interface. Then add discarding the most useful feature without a respectable reason, and never return or replace it despite of users pleads.

That is why i decide to say "bye" to Avast, just another piece of software that was good in the past, then destroyed by "effective" management.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on December 02, 2016, 01:37:03 PM
@ yhorror,
You apparently made up your mind long before you started posting here.
You were given alternatives but, it's your computer so be happy with whatever you decide.

Title: Re: Please bring back the "Remote assistance"
Post by: Eddy on December 02, 2016, 01:54:33 PM
You better read reply #150 again.
There is not promise there at all.
Quote
There was no better AV solution while Avast has the "remote assistance" feature
So just because had this feature, it was the best av solution ?
Come on, remote assistance option has nothing to do with protection/detecting/removing malware.
A car doesn't drive better just because it has a radio while others don't.
Quote
Add to this the stupid new user interface
You only have to open the GUI on rare occasions.
It is just there to allow the user to change settings, it doesn't have to look good.
It just must function correctly.
Besides that, it is just a matter of taste.
Some hate it, others love it.
Title: Re: Please bring back the "Remote assistance"
Post by: yhorror on December 02, 2016, 02:15:44 PM
You apparently made up your mind long before you started posting here.
I started posing here at reply #8, so you can see my starting reasons. The official replies #31,  #38, and #150 are what "made up my mind" then.
You were given alternatives
Not by Avast developers, though. I definitely take one of them, thanks.

A car doesn't drive better just because it has a radio while others don't.
Do you mean, that is a good reason to trash out working radio from a car that has it?

12/18/2016 My home PC (Windows XP). Remove Avast to check if it is the cause of a system glitch. The Avast was innocent (this time), but i still prefer to install another AV.
Title: Re: Please bring back the "Remote assistance"
Post by: DavidR on March 14, 2017, 07:36:38 PM
<snip quote>

Man I miss it. I have bought Avast Internet Security but as other software are not reliable under fluctuating network like Teamviewer I thought avast can help. But now I'm unable to find that Remote Assistance in Avast. Please add the Remote assistance in next program version. I bought the Avast and it is not allowing any software for remote connection.

The previous Avast Remote Assistance, was free to all versions, not specifically a part of Avast Internet Security or other paid versions.

Considering this topic started on the 22 June 2016 (almost 9 months ago) and avast have responded within this topic, I can't see it coming back given what they said.
Title: Re: Please bring back the "Remote assistance"
Post by: Eddy on March 25, 2017, 08:25:30 PM
Quote
I bought the Avast and it is not allowing any software for remote connection.
Simply allow it in the firewall and/or set the correct exclusions for the RDP software you are using and it will work.
Title: Re: Please bring back the "Remote assistance"
Post by: daniel.hoviss on March 29, 2017, 05:29:29 PM
Today I had an advertisement from AVAST show up that offered Remote assistance as part of the program! After purchase and upgrade, it was clear that Remote assistance was not included. Shame on AVAST for misleading clients.

For an IT professional who supports 100's of clients in several states I have recommended AVAST to all my clients from individuals to institutions. These companies and individuals are now seeking other products. AVAST has straied from the lean clean effective product, to one that caters to ppl that value the look of pretty colors over the functionality of a good product.

Please remove the following useless programs - not essential to an Anti virus pgm:
Passwords
Shredder
Browser Cleanup
Annoying popups

PLEASE STOP changing your interface, there was nothing wrong with the pre Windows 10 look - but now there are all these large buttons, rather than simple drop menus. I cannot find anything, because it is not clear where things are.

Please bring back the Remote option - please consider making is a separate program, I am willing to pay for it.

PLEASE NOTE: WINDOWS REMOTE ON Win 10 it is a 7 step process involving sending an invitation file and conveying a password.
When you finally do establish a connection, then you have to jump through additional hoops to use the mouse, as the initial connection loads in read only mode. Then after all that if you try to open an executable or zip file remotely Windows kicks you out and you need to start the entire process over.

This is really not much fun for inexperienced users on the phone and completely unnecessary.

PLEASE BRING BACK REMOTE ASSISTANCE!@!!!!!!
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on March 29, 2017, 10:16:39 PM
Today I had an advertisement from AVAST show up that offered Remote assistance as part of the program! After purchase and upgrade, it was clear that Remote assistance was not included. Shame on AVAST for misleading clients.

For an IT professional who supports 100's of clients in several states I have recommended AVAST to all my clients from individuals to institutions. These companies and individuals are now seeking other products. AVAST has straied from the lean clean effective product, to one that caters to ppl that value the look of pretty colors over the functionality of a good product.

Please remove the following useless programs - not essential to an Anti virus pgm:
Passwords
Shredder
Browser Cleanup
Annoying popups

PLEASE STOP changing your interface, there was nothing wrong with the pre Windows 10 look - but now there are all these large buttons, rather than simple drop menus. I cannot find anything, because it is not clear where things are.

Please bring back the Remote option - please consider making is a separate program, I am willing to pay for it.

PLEASE NOTE: WINDOWS REMOTE ON Win 10 it is a 7 step process involving sending an invitation file and conveying a password.
When you finally do establish a connection, then you have to jump through additional hoops to use the mouse, as the initial connection loads in read only mode. Then after all that if you try to open an executable or zip file remotely Windows kicks you out and you need to start the entire process over.

This is really not much fun for inexperienced users on the phone and completely unnecessary.

PLEASE BRING BACK REMOTE ASSISTANCE!@!!!!!!
Would love to see the ad your received, re- remote assistance, since it's been absent for some time.

Title: Re: Please bring back the "Remote assistance"
Post by: yhorror on November 14, 2017, 09:57:41 AM
Today the last copy of Avast installed on my family PC's ask for update. Instead it was removed with the reason explaining: "I have no reason to prefer Avast among AV programs without the 'remote assistance' feature". Then another AV was installed. There are still a few copies of Avast installed on our friends' PCs. But we soon get rid of them for sure.

Goodbye for Avast and its "effective" managers! :P
Title: Re: Please bring back the "Remote assistance"
Post by: ChuckF on November 14, 2017, 01:18:29 PM
Not that votes count in the East, but put me down for a plus one. 
I originally liked Avast because it protected and cleaned really well PLUS it had remote capabilities.

I like the new add-ons.  Not so fond of this subtraction. 

As a famous philosopher, George Carlin, once said:  You can't have everything.  Where would you put it all?

I say into AVAST Premium!  It was the reason to go Premium.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on November 14, 2017, 02:21:59 PM
Today the last copy of Avast installed on my family PC's ask for update. Instead it was removed with the reason explaining: "I have no reason to prefer Avast among AV programs without the 'remote assistance' feature". Then another AV was installed. There are still a few copies of Avast installed on our friends' PCs. But we soon get rid of them for sure.

Goodbye for Avast and its "effective" managers! :P
I would have thought that you installed Avast to keep your systems safe not for it's ability to remotely access another computer.
If both computer are on Windows 10, you can use Quick Assist (https://support.microsoft.com/en-us/help/20534/windows-10-quick-assist-faq).
I also miss the feature in Avast but, it certainly wasn't the reason I installed it and, loosing that feature also wasn't a reason to remove it.
To each their own. :)




Title: Re: Please bring back the "Remote assistance"
Post by: yhorror on November 18, 2017, 09:56:38 AM
I would have thought that you installed Avast to keep your systems safe not for it's ability to remotely access another computer.
As i say before, Avast never was the best AV. There are many another AVs "to keep my system safe". But Avast was a lone "good_AV + remotely_help" solution. So, your assume is wrong: literally i installed and recommended to install Avast on many PCs just "for its ability to remotely access another computer".

If both computer are on Windows 10, you can use Quick Assist (https://support.microsoft.com/en-us/help/20534/windows-10-quick-assist-faq).
Thanks, but this isn't an option. There is a wide range of OS in my near environment (family and friends) from XP to 10 (excluding Vista probably). Avast was the solution that covers them all. After losing the option (without any warning, as you definitely know, which is at least disrespectful) i was forced to switch to TeamViewer that is much more complex. So i was forced not only to install it on many PCs but also to teach their users how to use it correctly and safely. This abruptly task make me angry for a long time.

Think, i never install Avast again. Even if it unquestionably becomes a #1 AV in the existence, i'll chose the second one :P

P. S. Saying about "keeping your system safe" again, there is one simple rule to do it: never open a file from an untrusted source (and if you think that the file source is trusted, think twice). I personally didn't see AV warnings on my main PC for many years already. Sadly, some users can not be taught to follow the rule, so they really need an AV.
Title: Re: Please bring back the "Remote assistance"
Post by: bob3160 on November 18, 2017, 03:41:05 PM
Sorry but your reply really makes no sense. If you only installed Avast because it contained the ability to
remotely connect to other Avast users, you could have simply installed a program that was designed specifically
for that purpose. Why install a sledgehammer when all you needed was a small hammer.
The assertion that you're safe without protection because you're careful is also incorrect.
There have been many "safe'" programs and sites that were hacked and without protection, the unsuspecting and careful
user would have been infected without protection.
It's your computer, so you use it and protect it as you see fit. :)