Author Topic: Sorry, the SecureLine server has refused your licence file.  (Read 31857 times)

0 Members and 1 Guest are viewing this topic.

Offline anarkii

  • Jr. Member
  • **
  • Posts: 54
Hello,
Today I got home from work and upgraded my PC to the latest Windows 10 insider build - 14371.
Since completing the upgrade, Avast SecureLine presents me with the error message "Sorry, the SecureLine server has refused your licence file.".

I have tried numerous fixes (see my Windows 10 and secureline post referring to registry fix) and although present with the capital T in aswtap, once changed, it didnt make a difference.
In another thread there was a small exe to download called 'ifcleanup.x64' which ive ran in admin mode and as reapplied my licence, rebooted, and still no effect.
My licence file is valid for another 270 days so I can't see why this is happening since the new build, and never had any problems with previous Annaversary Update builds.

Would anyone, especially a moderater be able to see if it's indeed been refused for whatever reason or its just a current Windows build problem?

Thank you all in advance,

Chris Cowell
« Last Edit: June 23, 2016, 11:26:17 AM by anarkii »

Offline anarkii

  • Jr. Member
  • **
  • Posts: 54
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #1 on: June 24, 2016, 07:26:20 AM »
New build - 14372 and same thing btw.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 75587
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #2 on: June 24, 2016, 07:37:44 AM »
If you don't get a reply here, contact support: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast PremSec 22.5.7263.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline anarkii

  • Jr. Member
  • **
  • Posts: 54
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #3 on: June 27, 2016, 03:51:52 PM »
After a clean install of the latest insider build, the issue resolved itself :)

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47062
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #4 on: July 02, 2016, 03:36:26 PM »
This, unfortunately, isn't a new problem.
I just rolled back a Windows 10 Insider preview and also go that same message.
Repairing Avast has always resolved the problem and did again this time. :)

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://b

Offline DaveTheRave

  • Avast team
  • Jr. Member
  • *
  • Posts: 39
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #5 on: July 12, 2016, 02:46:43 PM »
Hi, what version of Windows are you using please? Is it Windows 10? Also, please confirm if Bobs suggestion of Repairing works or not,

I look forward to your response,

the.litmus.test@gmail.com

  • Guest
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #6 on: January 03, 2017, 02:10:09 PM »
Hi,

I have just received the same warning when I activate SecureLine. I have repaired the Avast install and rebooted my Win10 machine, but the problem persists. Any other suggestions.... apart from submitting a support ticket....


Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31222
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #7 on: January 03, 2017, 02:14:35 PM »
This thread has been dead for about 6 months.
Please start your own and provide details.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47062
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #8 on: January 03, 2017, 02:23:06 PM »
Hi,

I have just received the same warning when I activate SecureLine. I have repaired the Avast install and rebooted my Win10 machine, but the problem persists. Any other suggestions.... apart from submitting a support ticket....
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://b

Offline engarde

  • Newbie
  • *
  • Posts: 10
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #9 on: February 13, 2017, 12:55:09 PM »
I had the same problem, however for me it was a simple matter of re-loading the licence file and it was ok after that.

teroeero76@gmail.com

  • Guest
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #10 on: April 15, 2018, 09:23:16 PM »
I got it to work by setting program defaults

Go to Settings and there to troubleshooting

Restore factory defaults make sure that both boxes are checked (program and shield settings)

reset now and restart

It worked to me :)

adam@thekrs.com

  • Guest
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #11 on: May 14, 2018, 09:31:01 PM »
I'm getting this refusing of licence file. I have tried repairing the product, reinstalling the component... everything.
I have logged 3 calls with Avast support but they just don't respond... nothing!
I'm thinking the only option is to get a refund.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47062
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Sorry, the SecureLine server has refused your licence file.
« Reply #12 on: May 14, 2018, 09:34:55 PM »
I'm getting this refusing of licence file. I have tried repairing the product, reinstalling the component... everything.
I have logged 3 calls with Avast support but they just don't respond... nothing!
I'm thinking the only option is to get a refund.
Contact customer support:
https://support.avast.com/en-us
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://b