Author Topic: allowing tomtom download  (Read 3942 times)

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hardy4@privat.dk

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allowing tomtom download
« on: August 31, 2016, 03:23:51 PM »
how do i allow tomtom  MyDrive Connect  download  the maps  it gone wrong on 75% evry time

Offline Eddy

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Re: allowing tomtom download
« Reply #1 on: August 31, 2016, 03:31:28 PM »
Please post in the correct forum and provide details.
This forum is about the https://my.avast.com website

Offline DavidR

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Re: allowing tomtom download
« Reply #2 on: August 31, 2016, 03:49:06 PM »
I just connected to check mine and I was offered an update InstallMyDriveConnect_4_1_1_2797.exe I have downloaded and installed that, but at the moment it isn't recognising my devise as connected. So I'm going to reboot and see if the update has taken and my device recognised.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

hardy4@privat.dk

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Re: allowing tomtom download
« Reply #3 on: August 31, 2016, 04:32:30 PM »
sorry but i dont no what forum is correct

Offline DavidR

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Re: allowing tomtom download
« Reply #4 on: August 31, 2016, 05:12:38 PM »
Don't worry about the sub-forum for now, if necessary one of the moderators can move it. The correct forum when you think it may be related to avast would be the Avast Free/Pro/IS/Premier or the General Topics if you are unsure it is avast related.

Are you getting any alerts or any messages (I suspect not) ?

I have had quite a long update (TomTom has always been slow) even though I'm on fast broadband. My download went past 75% and on to complete 100%. It took about 25 minutes, which isn't unusual (painfully slow even on 52Mbps broadband) for 3.62GB for all maps.

Then the transfer to my TomTom started and that took absolutely ages over an hour but that too completed successfully.

What avast version are you using (12.3.2280 is the latest) ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

hardy4@privat.dk

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Re: allowing tomtom download
« Reply #5 on: August 31, 2016, 05:40:30 PM »
sorry i c the point  havent read this when i post the other  but i have tryed many times and been around tom tom support and they seems to meen its avast WHO make problem
but now i got the way to deaktivate shields and will try and see

Offline DavidR

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Re: allowing tomtom download
« Reply #6 on: August 31, 2016, 06:36:16 PM »
sorry i c the point  havent read this when i post the other  but i have tryed many times and been around tom tom support and they seems to meen its avast WHO make problem
but now i got the way to deaktivate shields and will try and see

That is why I spent hours to show that with avast and all shields enabled I was able to download and have my device updated.

I wouldn't be in the least surprised for TomTom to say its avast, my test shows different.

You didn't say what avast version you are using ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

hardy4@privat.dk

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Re: allowing tomtom download
« Reply #7 on: September 01, 2016, 09:59:22 AM »
well i got avast pro and it did the trix :) i deaktivate all shields when downloaded and it worked first time
thank you all problem solved but still want to now how i allow tomtom on my avast

Offline DavidR

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Re: allowing tomtom download
« Reply #8 on: September 01, 2016, 03:33:36 PM »
To actually have avast allow TomTom, avast would have to be blocking it with an alert or message window. Then you would exclude the file name that is referred to in the alert or message.

Since you aren't getting either of those no one would know what to exclude. The other problem is if avast was blocking why would it wait until 75% to have an impact, surely it would happen immediately. That is what stumps me.

Deactivating all shields wasn't the greatest choice as you don't know what element of avast may have a conflict (though I don't have that issue) with. The most likely interaction would be with the web shield as all downloads would be scanned.

Disabling the web shield may the desired effect, or just disabling https scanning (or intelligent stream scanning) within the web shield settings, may resolve it.

It is hard to offer a suggestion when I didn't experience any problem when testing.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security