Author Topic: installation trouble  (Read 2585 times)

0 Members and 1 Guest are viewing this topic.

Offline roicead

  • Newbie
  • *
  • Posts: 2
installation trouble
« on: September 09, 2016, 12:37:59 AM »
i'm trying to install the secureline trial on a pc running windows 10.  i ran the installer normally and it failed and again as an administrator. 

i get this:
CreateProcess failed; code 14001.
The application has failed to start because its side-by-side
configureation is incorrect.  Please see the application event log or use
the command-line sxstrace.exe tool for more detail.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31345
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: installation trouble
« Reply #1 on: September 09, 2016, 08:58:06 AM »
Please attach the log file to your next post.
side-by-side often means there is a conflict with similar installed software.

Offline roicead

  • Newbie
  • *
  • Posts: 2
Re: installation trouble
« Reply #2 on: September 09, 2016, 08:57:47 PM »
it installed when i got home so it may have been something on my work network.

Offline HK

  • Avast team
  • Jr. Member
  • *
  • Posts: 94
Re: installation trouble
« Reply #3 on: September 13, 2016, 04:49:37 PM »
Hi roicead,

sorry about the issue you ahve with installing SecureLine.

Are you talking about standalone product?
Do you have Avast antivirus installed on your computer while trying to install SecureLine?

Regards,
HK