Author Topic: How to remove "automatic renewal" in account  (Read 2803 times)

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Offline borrougagnou

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How to remove "automatic renewal" in account
« on: September 16, 2016, 12:48:18 PM »
Hi,
I have a problem.

Impossible remove "automatic renewal" in my Avast Account x.x
There is no link for disable...


how I can remove this renewal?

Regards.


Offline Asyn

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Re: How to remove "automatic renewal" in account
« Reply #1 on: September 16, 2016, 12:49:18 PM »
Win 8.1 [x64] - Avast PremSec 21.6.6435.IBC [UI.655] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline borrougagnou

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Re: How to remove "automatic renewal" in account
« Reply #2 on: September 16, 2016, 01:10:18 PM »
I don't find disable option...
I bough Avast IE in Avast Website
but I don't find option.... the FAQ is for old version....

In licence page:
https://s22.postimg.io/4gv8u464f/Capture_d_e_cran_2016_09_16_a_12_54_23.png

In homepage :
https://s21.postimg.io/tdi9dnyqd/Capture_d_e_cran_2016_09_16_a_13_08_49.png

Offline Asyn

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Re: How to remove "automatic renewal" in account
« Reply #3 on: September 16, 2016, 01:11:18 PM »
Win 8.1 [x64] - Avast PremSec 21.6.6435.IBC [UI.655] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: How to remove "automatic renewal" in account
« Reply #4 on: September 16, 2016, 01:35:37 PM »
Did you follow the instructions in the link Asyn gave you ?
Who handled the payment (Digital River, Nexway or Cleverbridge) ?

Offline bob3160

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Re: How to remove "automatic renewal" in account
« Reply #5 on: September 16, 2016, 03:37:06 PM »

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle


Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle


Turn off Auto Renewal:
https://www.avast.com/faq.php?article=AVKB24#idt_0100


Access help on this topic within the Avast User Interface:
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311




You can also look at/change the auto-renewal yourself here: https://www.avast.com/find-order
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline borrougagnou

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Re: How to remove "automatic renewal" in account
« Reply #6 on: September 17, 2016, 01:39:53 AM »
Eddy> I don't know...
bob3160 > this FAQ is old... and If y lost email... how can I do?
and I testing different link... but I try my email and password account but this website error email or password...

I found in your first link:
https://static.avast.com/support/kb/images/gen/avkb126/en/cancel_autoren.png
he exist button for disable auto renewal...
but I don't find in my account...

Why Avast now is so complicated?....
The Avast 4.8 (Alwil Software) was cool... I miss him... it was simple, no problem, no ads, no force chrome download (erk, I prefer Chromium or Opera), customizable theme, etc

Offline Asyn

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Re: How to remove "automatic renewal" in account
« Reply #7 on: September 17, 2016, 07:12:05 AM »
See Reply #3. ;)
Win 8.1 [x64] - Avast PremSec 21.6.6435.IBC [UI.655] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: How to remove "automatic renewal" in account
« Reply #8 on: September 17, 2016, 04:30:57 PM »
@ borrougagnou,
The link may be old but the information is still valid.
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311
If you can't accomplish the task on your own, the link Asyn provided always works. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq