Author Topic: [RESOLVED] Login And Password Wont Stick!?!  (Read 1571 times)

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[RESOLVED] Login And Password Wont Stick!?!
« on: September 19, 2016, 10:42:21 PM »
The Setup
last month ago i turned on my computer and found that my 'Avast Internet Security' wast turned on.  Nothing i could do would get it to work.  eventually i wound up just reinstalling avast all together, that seemed to do the trick.  Operative word being 'seemed'.  I turn on my computer today only to find that this entire time ive just had the 'Trial' version active and my time is up.

The Problem
I tried to login to my 'Avast Account' from the antivirus, I'm told my password is invalid.
I try to login from the website, I'm told my password is invalid.
I reset my password. And THIS WORKS. after resetting, i'm sent to the 'My Avast Account' page and all is well.
The MOMENT i log off and try to log back on again, I'm told my password is invalid
If i am currently logged on in the webpage and try to log on with the software,I'm told my password is invalid.

The Result
I've reset my password 4 times. the only reason i'm able to post this from my profile is because i immediately navigated here from changing my password.
I've uninstalled avast (although the problem persists on the 'Avast' website so i doubt that my computer has anything to do with it)
im not even sure who im supposed to Talk to about this, let alone how to fix it.

The Request
any suggestions?
« Last Edit: September 19, 2016, 11:05:39 PM by jaggendance »

Offline Eddy

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Re: Login And Password Wont Stick!?!
« Reply #1 on: September 19, 2016, 10:50:51 PM »
How exactly did you "reinstall" avast ?

Quote
any suggestions?
Sure, (re)search before posting.
https://forum.avast.com/index.php?topic=190849.msg1338424#msg1338424.

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Re: Login And Password Wont Stick!?!
« Reply #2 on: September 19, 2016, 11:05:04 PM »
thank you for the reference.
How exactly did you "reinstall" avast ?
It was a month ago so i don't quite remember.  And since removing it recently, I Haven't re-installed yet since.
(re)search before posting.
https://forum.avast.com/index.php?topic=190849.msg1338424#msg1338424.
Good suggestion in general.  A comment to the web designer, I DID search for this subject before i posted.  and that topic did not come up in any search.
« Last Edit: September 19, 2016, 11:11:56 PM by jaggendance »

Offline Eddy

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Re: [RESOLVED] Login And Password Wont Stick!?!
« Reply #3 on: September 19, 2016, 11:20:33 PM »
Completely removing it can only be done manually.
Through control panel and using aswclear will leave a lot of remnants (I call it garbage) behind.

As for the searching...
Searching is easy, finding what you are looking for can be hard ;)
Often you get better results than with the search option on this webboard (if you use the best keywords) when you use Google.
keyword1 keyword 2 site:forum.avast.com

Offline bob3160

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Re: [RESOLVED] Login And Password Wont Stick!?!
« Reply #4 on: September 20, 2016, 02:26:40 PM »
Completely removing it can only be done manually.
Through control panel and using aswclear will leave a lot of remnants (I call it garbage) behind.

As for the searching...
Searching is easy, finding what you are looking for can be hard ;)
Often you get better results than with the search option on this webboard (if you use the best keywords) when you use Google.
keyword1 keyword 2 site:forum.avast.com
@ Eddy,
Simply posting the link without the comment "(re)search before posting" would have made you a hero.
Help is always appreciated. Sarcasm usually isn't.   :( 
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