Author Topic: Please help after renew my easypass blocked.  (Read 8559 times)

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Offline cashth

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Please help after renew my easypass blocked.
« on: October 04, 2016, 05:06:12 PM »
Please help after renew my easypass blocked.
How i can can fix ?
pls see the image
 

http://prnt.sc/cpqt8a

Offline Eddy

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Re: Please help after renew my easypass blocked.
« Reply #1 on: October 04, 2016, 05:36:59 PM »
Easypass has been replaced by avast passwords.

Did you do as the instruction says ? (checking your avast account)

Offline rutger4

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Re: Please help after renew my easypass blocked.
« Reply #2 on: November 02, 2016, 02:23:25 PM »
I have the same issue. After renewing the license, the icon in the Windows task bar says "Avast EasyPass is blocked please check your online account". I can still open the EasyPass editor and access my passwords through the Windows Start menu, but the integration in Internet Explorer is not working anymore. The About window of the EasyPass editor says License: "FREE, Trial period expired". If I try to enter my license key again, it says: "Failed. Response of the server: ERROR 316 License key already in use". If I login to my Avast account, I see no reference to EasyPass whatsoever. Support (Ticket ID: [#572211]) does not respond so far. What should I do to continue using EasyPass? The payment was successful.

regards,
Rutger.

Offline Eddy

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Re: Please help after renew my easypass blocked.
« Reply #3 on: November 02, 2016, 02:28:11 PM »
Wait for a response to your ticket which normally is within 2 working days.
Ofcourse when it is real busy, holiday, a lot of ill employees or such, it can take a bit longer.

Offline JR22665

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Re: Please help after renew my easypass blocked.
« Reply #4 on: November 09, 2016, 12:56:44 PM »
I am running Windows 10 with a Chrome browser.  I have the same problem after renewal of easy pass.  I even went as far as to uninstall and reinstall to no avail.  This is getting to be a hassle.  Same thing happened last year when I renewed.  I even went as far as to send a support ticket and this is what I get back and it doesn't help at all.  "In order to better assist you we have implemented a new support/customer care system. We therefore kindly request that you visit http://www.avast.com/support Avast Customer and Technical Support and resubmit your question.
Contacting us from the U.S.?  Please call us toll free for the most immediate response: +1 866 951 7679."

Offline Eddy

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Re: Please help after renew my easypass blocked.
« Reply #5 on: November 09, 2016, 01:02:55 PM »
Please mention your ticket number here and the date that you have submitted it.

Offline JR22665

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Re: Please help after renew my easypass blocked.
« Reply #6 on: November 09, 2016, 01:19:05 PM »
Easypass has been replaced by avast passwords.

Did you do as the instruction says ? (checking your avast account)

If you have Easy Pass, it is not linked to your account.  I have checked mine as I have the same problem after paying and getting the license.

Offline stamen2

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Re: Please help after renew my easypass blocked.
« Reply #7 on: November 12, 2016, 08:19:23 AM »
Hi,

I also sent a ticket with the same problem as above, two days and counting, no answer.

Thanks to the guy above who mentioned how to access all account information. A lot of copy/paste waiting for me in the next days but Avast is not what it used to be...

So I am done with them, thanks for all your services in the last 10 years.


Offline Eddy

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Re: Please help after renew my easypass blocked.
« Reply #8 on: November 12, 2016, 10:49:12 AM »
That would be one day as it is weekend. ;)
« Last Edit: November 16, 2016, 10:40:49 AM by Eddy »

Offline stamen2

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Re: Please help after renew my easypass blocked.
« Reply #9 on: November 16, 2016, 05:07:04 AM »
I got a reply from customer support (see below). Did all steps, and got the same error - license key already in use..

I only do not know why they say "Your activation key", when I only see License key in the Help section.

Here is the email:

Quote
Dear xxx,

Thank you for contacting the online store.

We apologize for any inconvenience this has caused you.

If you wish to download your program, please follow these steps:

   1. Go to http://www.findmyorder.com

   2. Enter your order number and password*:
       Order Number: xxx

*If you do not know your password, it can be retrieved at http://www.findmyorder.com/password.
If you purchased using a credit card, you can also look up your order
using your email address and your card.

   3. Click FIND

   4. Click the "Download" button and select the option to "Save".
(NOTE: If clicking the download button does not work, try right clicking
on the button and choosing the option to 'save target as') 

   5. You will be prompted to choose a location to save the downloaded
file. We recommend placing the file on your Desktop.

Your activation key is: xxx

When using your activation key, please be sure to enter it exactly as it
appears. Keys are case sensitive.

If you need assistance with the activation or in installation process,
our technical support team will be able to assist you at:

URL: http://support.avast.com

If you have any concern or request, do not hesitate to contact us back.

We highly appreciate your understanding on this matter.

In an effort to continuously improve the customer experience, we would
like your feedback through a brief survey. It should only take a few
minutes of your time.

Offline Eddy

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Re: Please help after renew my easypass blocked.
« Reply #10 on: November 16, 2016, 10:43:07 AM »
They do say "do not hesitate to contact us back".

I suggest you do so and mention the link to your post with the image.

Offline stamen2

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Re: Please help after renew my easypass blocked.
« Reply #11 on: November 17, 2016, 04:11:16 AM »
of course I did :)
Now waiting another 5 days I guess

Offline stamen2

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Re: Please help after renew my easypass blocked.
« Reply #12 on: November 18, 2016, 07:00:45 AM »
Okay, this explains everything, I only wonder if we can have Safe Notes in passwords (I guess not):

Quote
Avast Easypass has been discontinued and substituted by Avast Passwords, so we have converted your old Avast EasyPass into a brand new Passwords license.

To activate your Avast Passwords, please find it under "Subscription"

- Click on " Insert Activation Code " and please use the following activation key to activate it:

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx


To import your passwords, and also to download the Browser plugin, please find those tools under "Passwords".

Offline cdainton

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Re: Please help after renew my easypass blocked.
« Reply #13 on: November 18, 2016, 09:35:07 AM »

I got ta different one yesterday:

**************
Also, I must inform you that we are closing support for EasyPass, but I can provide you with a Passwords license instead, which is a similar product but integrated in Avast Antivirus.

Thank you in advance for your reply.

Kind Regards,

******************


 

Offline stamen2

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Re: Please help after renew my easypass blocked.
« Reply #14 on: November 18, 2016, 09:39:44 AM »
Different but same in nature :)

IDEA: If someone writes a program to port from EasyPass into another decent password manager, he can make a quick buck